Note fondée sur 249 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,1 Propreté de la chambre
2,9 Service et personnel
2,3 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par ALAIN de reims
blattes ! ! !
Publié le 22 juill. 2015 sur Hotelsquartier social,pas de nettoyage de chambre,des blattes qui courent partout,frigo insalubre avec de la nourriture des anciens locataires
je déconseille vivement ! !
par un voyageur de NAPLES
Publié le 14 avr. 2024
Very disappointed. Dirty hotel. Our non smoking room smelled like smoke.
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Jose,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6
par un voyageur
Publié le 10 mars 2024
Very bad reception from desk clerks. Very rude and obviously did not want to do her job. Obviously tried to make everything difficult as if not wanting to check us in for some reason.
Commentaires de Gestion de l’hôtel
19 mars 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Robert, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Natalie #Team6
par un voyageur
Unsatisfied customer
Publié le 12 févr. 2024 sur HotelsIt was not so good experience for me at all. it felt crowded, the bed was not comfortable for me at all. The kitchenette would not work at all. I even went there to complain about the stove not working. they said they will have maintenance man the next day but never did or came by at all until we check out. The bathroom towel were so wet and dirty when we first arrived. I woke up in the middle of the night seeing roaches in the bathroom crawling around. it was disgusting. The AC also went out as well. I was so freaking hot. I couldn’t sleep at all. I also heard neighbors fighting and loud talking. I want my full refund back. It was not worth paying those hotel for those price. I ended up forgetting to take pictures since I stay out all day.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6
par un voyageur
Publié le 12 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Johnny,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6
par un voyageur
Publié le 5 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Nancy Y., Gestion de l’hôtel
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6
par un voyageur
Ball was completely dropped
Publié le 5 févr. 2024 sur HotelsHeater was broken blowing out freezing air while place was dirty the shower was gross even for me I had
To wipe it down my self. There was no toilet paper the toilet full of human shit and paper the tv didn’t work and the phone to the front desks cord was cut I called on my phone four times to
Get something done about this and no answer had to walk from the third floor back to to front desk and was told
There were no other rooms available.
And some one went and
Checked the room just before they gave me the key too what the hell
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Nancy Y., Gestion de l’hôtel
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6
par un voyageur
Publié le 8 janv. 2024 sur Expedia
Housekeeper was lazy never came to clean room or give clean towels and sheets or get trash
Commentaires de Gestion de l’hôtel
16 janv. 2024 par Nancy Y., Gestion de l’hôtel
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
par un voyageur
Publié le 6 janv. 2024 sur Expedia
par un voyageur
Publié le 29 déc. 2023 sur Expedia
