Note fondée sur 653 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 avr. 2024
Commentaires de Gestion de l’hôtel
17 mai 2024 par Customer Service, Gestion de l’hôtel
Muntasser, thank you for your excellent rating! The team at Courtyard Austin South is delighted that you had a great stay. We hope to welcome you back again soon!
par un voyageur de Leesburg
Publié le 9 avr. 2024
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Customer Service, Gestion de l’hôtel
Jim, thank you for choosing to stay at Courtyard Austin South. We're glad to hear you had an overall pleasing experience, and we look forward to having you visit again in the future.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Everything was so clean, orderly, and well-maintained. Staff were very courteous and helpful. Loved zipping right onto 35 to be on my way. Perfect stay!
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Customer Service, Gestion de l’hôtel
Allyssa, thank you for your wonderful remarks about Courtyard Austin South. We're thrilled you appreciated the cleanliness and organization of our property, all while receiving courteous assistance from our team members. It's wonderful you found our location convenient for your travels. We truly anticipate the opportunity to offer you another perfect stay in the future.
par un voyageur
Publié le 11 févr. 2024 sur Expedia
The only thing I dislike they don’t have breakfast in the morning at least
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Customer Service, Gestion de l’hôtel
Cesar, your feedback regarding the lack of breakfast service at our hotel is appreciated. Courtyard Austin South values all guest opinions to ensure we cater to our guests' needs and wants. Although we currently do not provide breakfast, there are numerous dining options, both within the hotel and nearby. We hope this brought some convenience to your stay. Thank you for taking the time to share your review.
par un voyageur
Publié le 8 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Customer Service, Gestion de l’hôtel
Thank you for sharing your feedback, Kristopher!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.
par un voyageur
Publié le 4 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Customer Service, Gestion de l’hôtel
Thanks for the fantastic rating, Brooks!It's outstanding we could exceed your expectations during your stay at Courtyard Austin South. We're all looking forward to your next stay with us.
par un voyageur
Publié le 31 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Customer Service, Gestion de l’hôtel
Karen, it seems you had a neutral experience during your stay. Feedback is a vital part of our continual improvement and we hope to have an opportunity to provide a more exceptional stay in the future.
par un voyageur
Disappointed
Publié le 29 janv. 2024 sur HotelsNo hot tub the app lied and ruined my stay. I really needed one and traveled far to this for nothing.
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Customer Service, Gestion de l’hôtel
Juan, it's unfortunate to read that your expectations regarding our amenity offerings were not met. Please be aware that all service modifications are necessary to stay in line with health and safety precautions. We value your feedback, as it helps us understand our guests' expectations better. We hope to have another opportunity to serve you, aiming to provide you a more satisfying stay.
par un voyageur
Publié le 28 janv. 2024 sur Expedia
Checked in for . First night the king room and couch for 2 adults and 2 kids had no extra pillows and sheets for the kids. Had to call downstairs four times before someone answered. Was asked to retrieve my own sheets at 9pm. My husband found chewing tabacco on the floor and I found a small toy. Second night my 5 year old sat on the floor in the middle of the room and a sewing needle went into her PJs and stuck her bottom. Went to complain and gave needle to front desk and was only told sorry. Disgusting
Commentaires de Gestion de l’hôtel
28 janv. 2024 par Customer Service, Gestion de l’hôtel
Megan, we sincerely apologize for the inconveniences you encountered during your stay, most notably your issues concerning bedding arrangement and a safety concern involving a needle. It's regrettable that these events resulted in a less-than-satisfactory experience for you and your family. Please know that your feedback has been taken seriously and will be raised appropriately with our team members to ensure measures for improvement are implemented. Our objective is always to provide a clean, safe, and comfortable environment, and we apologize this was not fully met for you. Your comments will be a guide for key focus for our ongoing improvement efforts.
par un voyageur de Bellville
Publié le 24 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 janv. 2024 par Customer Service, Gestion de l’hôtel
Michael, we're thrilled to learn that your experience at Courtyard Austin South was so enjoyable! Such stellar ratings inspire our team members to always provide the best experience for our guests. We're looking forward to your next stay with us. Thanks so much!
