Note fondée sur 712 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Au calme et propre
Publié le 14 sept. 2022 sur HotelsJe recommande cet hôtel, situé un peu loin du centre d'Austin, mais quelle tranquillité ! Les chambres sont confortables et propres, literie très bonne. Très bon petit déjeuner avec gaufres.
Commentaires de Gestion de l’hôtel
15 sept. 2022 par Lana Dimitrova, Gestion de l’hôtel
Dear Francoise,Your review made our day! We are so glad to know you enjoyed every aspect of your stay. We look forward to hosting you for another unforgettable stay soon.Sincerely,Lana DimitrovaGeneral Manager
par un voyageur
Publié le 15 mars 2024 sur Expedia
Great stay.
par un voyageur
Publié le 15 mars 2024 sur Expedia
par un voyageur
Publié le 14 mars 2024 sur Expedia
par un voyageur
Publié le 14 mars 2024 sur Expedia
Clean and great breakfast
par un voyageur
Publié le 11 mars 2024 sur Expedia
Both beds creaked. Could hear people talking outside and in next room. Kinda rundown.
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Lana Dimitrova, Gestion de l’hôtel
Dear Leanna,Thank you for the review and feedback. We regret that the service you received was less than exceptional. While we work hard to please our guests, we're incredibly disappointed we fell short on your experience. Please be assured we're reviewing your comments with all team members and will work to address all concerns.We appreciate your business and hope that you will give us another opportunity to serve you in future!Sincerely,Lana DimitrovaGeneral Manager
par un voyageur
Publié le 7 mars 2024 sur Expedia
Found hairs in one of the beds
The hallways had damages to the walls
The hallway carpets were dirty
Coffee machine inside the bathroom? So I can relieve myself and make coffee at the same time? No water bottles to make coffee, so use bathroom sink water or go buy my own?
Commentaires de Gestion de l’hôtel
7 mars 2024 par Lana Dimitrova, Gestion de l’hôtel
Dear Luis,Thank you for your feedback. We appreciate your valuable input as it helps us identify areas for improvement. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we will use your comments to make necessary adjustments. Thank you again for choosing Hampton Inn & Suites Lakeline and we hope that you will give us another opportunity to serve you!Sincerely,Lana DimitrovaGeneral Manager
par un voyageur
Publié le 7 mars 2024 sur Hotels
par un voyageur
Publié le 5 mars 2024 sur Expedia
On site it says it is 25 minutes from downtown and it was further away then that. Housekeeping cleaned the room and left us less towel then originally had, the floor was kinda sticky barefoot in room. This place is in A good spot, the staff was very friendly, once asked for what we lacked staff fixed it. The breakfast was excellent and different everyday. We stayed 4 nights. I would stay here again. Restaurants in surrounding area were delicious and convenient.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Lana Dimitrova, Gestion de l’hôtel
Dear Leslie,Thank you for taking the time to share your feedback about your recent stay at Hampton Inn & Austin Cedar Park Lakeline. We're delighted to hear that you found our staff friendly and helpful and appreciated our breakfast.We apologize for any inconvenience you experienced in your room. Your feedback is important to us, and we will certainly look into ways to improve our services. Should your travels bring you back to the area, we would love another opportunity to welcome you back and provide you with a 5-star experience.Sincerely,Lana DimitrovaGeneral Manager
par un voyageur
Publié le 4 mars 2024 sur Expedia
Front desk people were very nice and welcoming
Commentaires de Gestion de l’hôtel
7 mars 2024 par Lana Dimitrova, Gestion de l’hôtel
Dear Gricelda,Thank you very much for the time to tell us about your recent stay. We appreciate your kind comments and recognition of our front desk staff and look forward to your return!Sincerely,Lana DimitrovaGeneral Manager
