Note fondée sur 936 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 févr. 2024 sur Expedia
Very warm and attentive service.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Hotel Ella, Gestion de l’hôtel
Laura,Thank you for choosing Hotel Ella, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. We look forward to hosting you again soon!
par un voyageur
Publié le 6 févr. 2024 sur Hotels
Beautiful hotel, clean, spacious, chill atmosphere, beautiful art, valet was great, it was an incredible stay!
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Hotel Ella, Gestion de l’hôtel
Alison,Thank you for choosing Hotel Ella, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. We look forward to having you stay with us again soon!Sincerely,
par un voyageur
Not worth the money
Publié le 28 janv. 2024 sur HotelsIt’s an old hotel that needs updating. The service is poor. The room had a musky smell.
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Jacob, Gestion de l’hôtel
Hello,Thank you for choosing Hotel Ella for your stay in the Austin area. We enjoy being able to provide a memorable experience and a comfortable place to stay, but seems we missed the mark for you. Your experience is not the norm for guests with us at Hotel Ella and we would like the opportunity to show this to you if you are ever back in the area. Please let us know and we will ensure to show you what Hotel Ella truly has to offer.Warm Regards,Jacob LopezDirector of Rooms
par un voyageur
Publié le 25 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Hotel Ella, Gestion de l’hôtel
Dree,Thank you for choosing Hotel Ella, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. We look forward to hosting you again soon!
par un voyageur
Impressive Hotel
Publié le 19 janv. 2024 sur HotelsImpressed with staff and detention to details by staff. Everyone was helpful and prompt. Will stay again.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Hotel Ella, Gestion de l’hôtel
Margaret,Thank you for choosing Hotel Ella and taking the time to write a review! We are so glad you enjoyed your stay with us and that every detail was attended to as well! We look forward to hosting you again soon!
par un voyageur
Austin's hidden Gem
Publié le 17 janv. 2024 sur HotelsI love the Hotel Ella. Its history along with modern amenities is awesome! The room is clean and the bathroom is spotless. They hav an onsite restaurant and cute bar. The only negatuve is you are requred to pay $45 dollars per night for valet parking. However, the valet is always closed when I get to the hotel. I work nights and get back to hotel at midnight so I park in the small parking area at the hotel or across a very busy street. I think the valet parking should be optional.
par un voyageur
Very dodgy hotel
Publié le 1 déc. 2023 sur HotelsThis hotel is incredibly overpriced.
There’s nothing in de room like tea maker or coffee machine, the view is a wooden fence or a brick wall right next to your window.
And there’s a lot of hidden additional costs…
You are forced to use valet parking (the valet guys are hunting for your car keys),you need to pay an additional amount “amenities costs” even when you were not been told or haven’t used them.
The breakfast service isn’t constant.
First day very good by a young lady but the next day it looked like the man just came from the club to the breakfast.
Literally everything went wrong.
Twice asking how I wanted my eggs.
Than still have the wrong eggs.
They were cold, they must have been in the kitchen voor long time.
Than one of us finished the breakfast while the other one didn’t receive it yet.
Tip for the hotel: Become less arrogant, facilitate your clients better, give them more value for the price they pay and come with a price without these dodgy additional costs.
You are misleading the people.
par un voyageur
Publié le 19 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
21 nov. 2023 par Hotel Ella Team, Gestion de l’hôtel
Glad to see you had a lovely stay and thanks for the great review!
par un voyageur
Publié le 6 nov. 2023 sur Expedia
This place has almost zero service for customers. We arrived after a concert at 9:30 pm Sunday night...No food or room service....Potato chips and power bars. Not unlike other area hotels in Austin, customer service is almost nil
Commentaires de Gestion de l’hôtel
14 nov. 2023 par Jacob, Gestion de l’hôtel
Hello,Thank you for choosing Hotel Ella for your stay in the Austin Area. We try and provide a warm, welcoming place for our guests to stay but seems we missed the mark for you. We can assure you that your feedback is not going unheard and can confirm that changes are being put into place to ensure your experience is not the norm here at Hotel Ella.We hope your stay does not deter you from staying with us in the future and hope you reach out if you are ever back in Austin. We would be happy to take care of you. Sincerely,Jacob LopezDirector of Rooms
par un voyageur
Publié le 6 nov. 2023 sur Expedia
