Note fondée sur 903 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Manon de Québec
Go Texas go
Publié le 11 avr. 2016 sur HotelsTrès bon séjour, bien que très isolé, l'hôtel est à proximitée de marché d'un un centre commercial et transports en communs, dont le trains de banlieue MetroRail Red Line qui vous transport directement au centre ville de Austin.
par un voyageur
Publié le 12 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Ops. Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback. I saddened to see you did not enjoy your stay. Here at La Quinta Lakeline mall we strive to exceed expectations I am sorry we fell short of this on your stay. It is our hope you will give us the opportunity to better serve you in the future.
par un voyageur
Stolea wedding ring
Publié le 10 mars 2024 sur HotelsI forgot my wedding ring on the bathroom, I called 20 minutes after I check out and the front desk told me he was gonna go check and that he was gonna called me back, well he never did and he said there was nothing there but I know someone took it.
Commentaires de Gestion de l’hôtel
11 mars 2024 par TH, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Austin NW/Lakeline Mall. I am sorry that your experience did not meet your expectations; I am sorry we did not recover you lost item, I can assure you we did our due diligence to try to locate your missing item. I personally went into the room after your phone call before any other staff entered the room. Please allow me to express my sincerest apologies. Your feedback is very important to us. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.
par un voyageur
Publié le 5 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 mars 2024 par Ops. Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback. Here at La Quinta Lakeline we strive to meet and exceed your expectations. Thank you for being our guest.
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 mars 2024 par TH, Gestion de l’hôtel
Thank you for taking the time to share with us. I am very happy you enjoyed your stay! Here at La Quinta we strive to meet and exceed your expectations .
par un voyageur
Publié le 24 févr. 2024 sur Expedia
The curtains are too short or too narrow to actually block the lights shining from the parking lot. You can’t get a dark room, so no restful sleep. All of the pillows are massive down pillows - a nice movie aesthetic, but terrible for sleeping without causing spine and neck issues. I’ve also slept in La Quintas at a $50/night price point that had better mattresses. This location is abysmal.
Commentaires de Gestion de l’hôtel
4 mars 2024 par TH, Gestion de l’hôtel
We appreciate you taking the time to share your experience at La Quinta Inn & Suites by Wyndham Austin NW/Lakeline Mall. I sincerely apologize that your experience did not meet your expectations and for the inconvenience caused by the light through the curtains. Thank you for providing your feedback as it is extremely valuable to us. We are actively addressing this issue to improve our service and meet your needs. Please know we are committed to regaining your trust and hope for the opportunity to serve you better in the future.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
They wanted $50 for incidentals and I still haven’t gotten it back.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
The guys at the front desk are super awesome!
par un voyageur
Publié le 14 févr. 2024 sur Expedia
I understand if the Outdoor pool has to be closed for Winter, but it was listed as an amenity, and its not if its Closed.
Fitness Room also listed, and was closed(for well over a week per Staff) as well, no ETA on when it would be open.
Laundry service also listed, and was stated as unavailable.
Paid almost $100/night 3 nights, and was charged extra for Fri and Sat.
Pretty lame in my opinion with all that was missing.
par un voyageur
Publié le 3 févr. 2024 sur Hotels
