Note fondée sur 367 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 mars 2024 sur Expedia
Clean and quiet
Commentaires de Gestion de l’hôtel
6 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear yossihuvi,Thank you for your feedback and perfect rating! We're pleased to hear that you found our hotel clean and quiet during your stay. Providing a peaceful and comfortable environment for our guests is important to us, and we're glad we could meet your expectations. We appreciate your support and hope to welcome you back again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 3 mars 2024 sur Hotels
Tried to check in early, was told they were cleaning rooms…no problem. Came back at night and they couldn’t find my reservation! Finally after 35 min, got room, it was clean. The towels were like a piece of paper.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We apologize for the inconvenience you experienced during your check-in process and the quality of the towels provided. Your feedback is essential, and we will address these issues with our team to ensure improvements are made in our reservation system and the quality of our amenities. We appreciate your patience and understanding, and we hope to have the opportunity to provide you with a more seamless and comfortable experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 2 mars 2024 sur Expedia
Rooms and front desk staff need to be more polite
Commentaires de Gestion de l’hôtel
3 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Rogelio,Thank you for your feedback. We apologize for any lack of politeness from our rooms and front desk staff. Providing courteous and helpful service is a priority for us, and we'll address this concern with our team to ensure a more positive experience for our guests. Your comments are valuable to us, and we appreciate your input. We hope to have the opportunity to provide you with a more satisfactory stay on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 28 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Steven Trey,It is gratifying to see reviews with a perfect score of 10 out of 10.I hope your visit was wonderful.The ratings have completely overpowered our crew.Being able to accommodate visitors like you is a privilege.I await your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 8 févr. 2024 sur Expedia
Manager was a bit over the top about the dog…
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Barbara,Thank you for your rating and feedback. We apologize if the manager's handling of the situation with the dog was excessive. We'll address this issue internally to ensure a more balanced approach in the future. Your input is valuable to us as we strive to provide a positive experience for all our guests.Sincerely, Hotel Manager
par un voyageur
Publié le 28 janv. 2024 sur Expedia
They we’re so rude and the property so bad we did not stay
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Monte,We're truly sorry to hear about your negative experience with our property and staff. Providing excellent customer service and maintaining a welcoming environment are top priorities for us, and we regret that we fell short during your visit. Your feedback is valuable, and we'll address these issues internally to prevent similar occurrences in the future. We hope you'll consider giving us another chance to provide you with a more positive experience in the future. Sincerely, Hotel Manager
par un voyageur
Publié le 24 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 janv. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Santos,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager
par un voyageur
Publié le 1 janv. 2024 sur Expedia
Very nice place
Commentaires de Gestion de l’hôtel
6 janv. 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Dear Cheryl,Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN & SUITES AUSTIN EAST - MANOR regarding the nice place. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
par un voyageur
Publié le 25 déc. 2023 sur Expedia
The receptionist was rude and I felt like he was racist towards me for being Latina.
Commentaires de Gestion de l’hôtel
28 déc. 2023 par Hotel Manager , Gestion de l’hôtel
Dear Pedro,We are truly sorry to hear about your experience with our receptionist, and we sincerely apologize for any disrespectful or discriminatory behavior you may have encountered. This is not acceptable and goes against our commitment to providing a welcoming and inclusive environment for all guests. Your feedback is invaluable, and we will address this matter promptly with our team to ensure such incidents are avoided in the future. We appreciate you bringing this to our attention and hope to have the opportunity to make amends in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 25 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Alex N,Thanks for choosing our hotel for your stay and the 5 stars you have given us based on our experience. I hope you had a wonderful experience with us. Please visit us again.Sincerely, Hotel Manager
