Note fondée sur 99 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Sugar Lane
Publié le 5 mai 2024
I have stayed here a couple of times while a friend of mine has been in a local hospital. It is convenient and easy to get to. When I checked in tonight they charged me a $50 deposit because I booked with Travelocity. Last time (Early March 2024) I booked through Travelocity I was not charged $50 deposit. I have never been charged by any other hotel chain for booking through a 3rd party company. Not only was my room more expensive this time, but I had to pay an extra $50. I also had to wait awhile for a desk clerk to be available and he was not wearing anything that identified him as a hotel employee. There are several hotels in this area and there are other choices. I may choose a different one next time.
Commentaires de Gestion de l’hôtel
6 mai 2024 par Teryn Golden, Gestion de l’hôtel
Thank you for responding to our survey. I sincerely apologize for failing to exceed your expectations during your stay with us. Our management team are reviewing the errors from your stay so that we may improve our hotel. We hope that you will give us another chance the next time you are in the area.
par un voyageur
Publié le 13 mars 2024
I'm not one to rate many places, but felt inclined to add this. I first noticed an odor of some sort. The tub seemed stained, but nothing rubbed off (as if it was dirty). I stepped on some 'small hard things' (possibly stones) which led me to believe the carpets weren't vacuumed. The bathroom door was in need of replacement, the wood was coming apart. The bathroom wall and shower curtain had stains on it. Probably minor, but the shower head was pretty low. Parking also seemed a little limited - the side parking area was pretty dark. I prefer to have a clean/comfy place to stay, so unfortunately I crossed this place off my list. I imagine some may not have an issue with the things I listed, but they were pretty important to me.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Charles, Gestion de l’hôtel
I'm sorry to hear you didn't enjoy your stay.We are working on renovating the hotel and training our new housekeepers so please forgive us. I hope you give us another chance in the future when we've had a chance to fix things up a bit.
par un voyageur
Publié le 5 mars 2024 sur Hotels
We were surprised to see it was so dated. Construction was going in the hotel during our stay. The shower leaked lot of water around the tub and our entry key had to keep getting reactivated.
par un voyageur
Publié le 5 mars 2024 sur Hotels
par un voyageur
Publié le 4 mars 2024 sur Expedia
It’s in a great location, the room was really clean and well equipped. Overall it was a perfect stay!
par un voyageur
Publié le 4 mars 2024 sur Hotels
par un voyageur
Publié le 3 mars 2024 sur Hotels
par un voyageur
Publié le 3 mars 2024 sur Hotels
This is my 3 time staying here and I enjoyed each time.
par un voyageur
It was okay but won’t be back.
Publié le 2 mars 2024 sur HotelsThe smell of weed was overtaking when stepping off the elevator onto the 3rd floor, the room was very clean but the beds were uncomfortable (like sleeping on floor. Constant dog barking started around 4am, there’s a doggy daycare next door.
par un voyageur
Publié le 1 mars 2024 sur Expedia
