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Mercure Avignon Centre Palais des Papes

4.0 star property
4-star hotel near Place de l'Horloge

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Photo gallery for Mercure Avignon Centre Palais des Papes

Exterior
Front of property - evening/night
Business centre
In-room safe, individually furnished, desk, blackout drapes
Property grounds

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Room service
  • Housekeeping
  • Pet-friendly
  • Air conditioning

Explore the area

View in a map
1 Rue Jean Vilar, Avignon, Vaucluse, 84000
  • Place, Place de l'Horloge
    ‪2 min walk‬
  • Place, Avignon Cathedral
    ‪2 min walk‬
  • Place, Palais des Papes
    ‪3 min walk‬
  • Airport, Avignon (AVN-Caumont)
    ‪17 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed with Sofa bed

In-room safe, individually furnished, desk, blackout drapes

Superior Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(8 reviews)
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Classic Room, 2 Twin Beds

Classic Room, 2 Single Beds

Classic Room, 2 Twin Beds

8.0 out of 10
Very good
(9 reviews)
  • 15 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed

In-room safe, individually furnished, desk, blackout drapes

Classic Room, 1 Double Bed

8.6 out of 10
Excellent
(18 reviews)
  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

About the area

Avignon

Central Avignon getaway .With a stay at this Avignon City Centre hotel, you'll be steps from Place de l'Horloge and Palais des Papes. Avignon Cathedral and Musée du Petit Palais are also within half a mile (1 km).

What's nearby

  • Place de l'Horloge - 2 min walk - 0.2 km
  • Avignon Cathedral - 2 min walk - 0.2 km
  • Palais des Papes - 3 min walk - 0.3 km
  • Pont Saint-Bénézet - 5 min walk - 0.4 km
  • Avignon Festival - 9 min walk - 0.8 km

Getting around

  • Avignon Central Station - 12 min walk
  • Marseille - Provence Airport (MRS) - 59 min drive

Restaurants

  • ‪Café In and Off - ‬1 min walk
  • ‪L'Opéra Café - ‬1 min walk
  • ‪Le Cid Café - ‬2 min walk
  • ‪La Civette - ‬1 min walk
  • ‪Restaurant La Mirande - ‬2 min walk

About this property

Mercure Avignon Centre Palais des Papes

4-star hotel near Place de l'Horloge
Public spaces have free WiFi. You'll find a business center on site. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Mercure Avignon Centre Palais des Papes.

This 4-star Avignon hotel is smoke free.

  • 1 building
  • 86 guestrooms or units
  • 6 levels
  • Built in 1975
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Elevator
  • No smoking on site
Mercure Avignon Centre Palais des Papes offers 86 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers and hair dryers.

This Avignon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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  • Free WiFi
  • Air conditioning
4.3 out of 5, Excellent, 1,012 reviews
The price is CA $140
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includes taxes & fees
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Property amenities

Family friendly

  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 26.80 per night); discounts available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 18 per person

Things to do

  • Art gallery
  • Bicycle tours
  • Designer stores

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.75 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Nearby parking fee: EUR 26.80 per night (164 ft away)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Eurocard, and cash. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't allowed at Mercure Avignon Centre Palais des Papes.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Accor Avignon Cite Des Papes
Hotel Mercure Cité des Papes
Hotel Mercure Cité des Papes Avignon
Mercure Avignon Cite Des Papes Hotel Avignon
Mercure Cité des Papes
Mercure Avignon Centre Palais Papes Hotel
Mercure Palais Papes Hotel
Mercure Avignon Centre Palais Papes
Mercure Palais Papes
Mercure Avignon Centre Palais des Papes Hotel
Mercure Avignon Centre Palais des Papes Avignon
Mercure Avignon Centre Palais des Papes Hotel Avignon

Reviews

Mercure Avignon Centre Palais des Papes Reviews

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 274 out of 696 reviews
Rating 8 - Good. 301 out of 696 reviews
Rating 6 - Okay. 77 out of 696 reviews
Rating 4 - Poor. 22 out of 696 reviews
Rating 2 - Terrible. 22 out of 696 reviews

Reviews

8/10 Good

Linda

Liked: Cleanliness, staff & service, room comfort

Good stay

The location is great, next to the Palais des Papes. However I was expecting something a little more upscale based on brand, location and price.
Stayed 1 night in Jul 2025

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect hotel
Stayed 5 nights in Jul 2025

10/10 Excellent

Scott

Stayed 1 night in May 2025

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, friendly staff
Stayed 2 nights in Jun 2025

8/10 Good

Ksenia

Liked: Cleanliness, property conditions & facilities, room comfort
Location is perfect, need some upgrades specially carpet.
Stayed 2 nights in Jun 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Great staff , friendly kind and welcoming. Very fast check in process. Great location
Stayed 1 night in Jun 2025

4/10 Poor

Roger

Travelled with group
Disliked: Staff & service
This hotel was in a marvelous location for the walking tours and self exploration of this lovely city. The front desk was distant and disconnected with us. We were told there was a waiting list to get laundry done making it impossible to get any done. The breakfast had all the usual things but none of it tasted quite right. Overall this property fails to deliver on what is expected at a 4 star hotel
Stayed 4 nights in Jun 2025

6/10 Okay

ANNE

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Parking was a nightmare. Trying to find your way through the public parking and then walking to the hotel with baggage was difficult for this older woman.
Stayed 1 night in May 2025

8/10 Good

Craig, Kallangur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, Great Breakfast, Convenient location
Stayed 3 nights in May 2025

10/10 Excellent

Billy L, Federal Way

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Zoe

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
* please be aware there is no drop off outside the hotel unless you are in a taxi that is allowed to go into the pedestrian areas. The car park that is around the corner from the hotel is 1.90 and if your car is bigger the only car park is around 1.5 miles away. Then you have to take a taxi or shuttle bus. Bedrooms are ok, beds comfortable but pillows are very lumpy foam, hotel is very tired, hallway carpet stained, bedroom doors damaged. Just combined shampoo and shower gel. The location is the best thing about the hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Mauricio Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

ricky, middle village

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Avignon is dying. Not much restaurant But it’s located in between some sightseeing spots. Good to stay up to one to two nights only.
Stayed 3 nights in Mar 2025

8/10 Good

Jemmel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location

Great location , easy walk to all the historical sites
Stayed 1 night in Mar 2025

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Parvin

Disliked: Staff & service, property conditions & facilities
The property is very well located ( that’s why I had chosen it at the first place!). However, it’s the only positive side I can mention for our stay. This hotel does NOT meet the standards of a 4 star hotel! The room was small, there was no garbage bin in the room, nor a phone for that matter ( to call the reception!). There is no little accessories that a 4 star MUST have ( small body lotion of slippers). Besides, there is no lobby per se in this hotel to sit and have a drink! All on all our stay was very disappointing! It’s a shame because I used to appreciate Mercure hotels but I’m not sure I’ll choose this hotel in the future since the standards are not reliable.
Stayed 2 nights in Jan 2025

4/10 Poor

Craig

Disliked: Staff & service, property conditions & facilities, room comfort
Parking is terrible - Far away over rocks and steps
Stayed 2 nights in Dec 2024

8/10 Good

Gordon

Travelled with family
Liked: Cleanliness, staff & service
after a brief innitial misunderstanding the staff who received us was extremely helpfull and resourcefull in solving our issue with parking / our roofbox. she also recommended a lovely brasserie 3 doors down. only issue we had was getting to the hotel.
Stayed 1 night in Dec 2024

8/10 Good

carlos, Mexico

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Sep 2024

8/10 Good

GABRIEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It’s clearly an older building but refurbished. The room is okay. Beds are very comfortable. A drinking water machine is placed outside next to the elevator, which is very good when the tapwater taste metallic. The water pressure is fine, however, the shower is quite slow; it takes a long while to wash off the soap. The location could not be better, when it is right next to the Palace.
Stayed 2 nights in Nov 2024

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel excellemment bien situé à côté du palais des papes et parking juste à côté.
Stayed 1 night in Nov 2024

8/10 Good

Robert A.

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelent stay

Well located, very easy to walk around. The rooms were clean and had a good size. Breakfast was great. The staff were friendly as well.
Stayed 1 night in Sep 2024

10/10 Excellent

JENNETTE

Stayed 4 nights in Sep 2024