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Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only

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Photo gallery for Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only

2 outdoor pools
Aerial view
Restaurant
Interior
Deluxe King Size Front Lagoon View | View from room

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
511 Costera, Bacalar, QROO, 77933
  • Place, Lake Bacalar
    ‪19 min walk‬
  • Place, Cenote Azul
    ‪2 min drive‬
  • Place, Municipal Spa of Bacalar
    ‪4 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪31 min drive‬

Room options

View all photos for Deluxe King Size Partial Lagoon View

View from room

Deluxe King Size Partial Lagoon View

10.0 out of 10
Exceptional
(7 reviews)
  • Partial lake view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Partial Lagoon View

Deluxe Double Partial Lagoon View

Deluxe Double Partial Lagoon View

8.8 out of 10
Excellent
(3 reviews)
  • Partial lake view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe King Size Front Lagoon View

A hotel room with a large bed, a ceiling fan, a balcony with a view of the sea, and a dining area with chairs and a table.

Deluxe King Size Front Lagoon View

9.8 out of 10
Exceptional
(6 reviews)
  • Lagoon view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Partial Lagoon View

Junior Suite Partial Lagoon View

Junior Suite Partial Lagoon View

  • Partial lake view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Size Front Lagoon View

1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe King Size Front Lagoon View

  • Sleeps 2

View all photos for Deluxe King Size Partial Lagoon View

1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe King Size Partial Lagoon View

  • Sleeps 2

View all photos for Junior Suite with Partial Lagoon View

1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Junior Suite with Partial Lagoon View

  • Sleeps 2

View all photos for Deluxe Double Partial Lagoon View

1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe Double Partial Lagoon View

  • Sleeps 2

Deluxe Room With Lake View

  • Sleeps 2

About the area

Bacalar

On lake.Stay at this Bacalar hotel and you'll be within half a mile (1 km) of Cenote Esmeralda and 2 miles (3 km) of Lake Bacalar. Cenote Cocalitos and Cenote Negro are also within 2 miles (3 km).

What's nearby

  • Lake Bacalar - 19 min walk - 1.6 km
  • Cenote Azul - 2 min drive - 1.8 km
  • Cenote Cocalitos - 3 min drive - 1.5 km
  • Municipal Spa of Bacalar - 4 min drive - 2.9 km
  • Laguna Bacalar Ecological Park - 6 min drive - 4.0 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive

Restaurants

  • ‪Albahaca - ‬20 min walk
  • ‪Mr. Taco - ‬5 min drive
  • ‪Navieros Bacalar - ‬5 min drive
  • ‪gelato artesanal - ‬5 min drive
  • ‪La Bendición Dios - ‬4 min drive

About this property

Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only

4.5-star adults-only hotel near Lake Bacalar
Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only offers its guests 2 outdoor swimming pools. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and multilingual staff are also featured at the luxury Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only. Self parking is free.

This 4.5-star Bacalar hotel is smoke free.

  • 20 guestrooms or units
  • 3 levels
  • 4 buildings
  • Meeting rooms
  • Built in 2023
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Concierge
  • Terrace
  • Garden
  • Beauty salon
  • No smoking on site
  • Bar or lounge
  • Dining venue
Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only offers 20 air-conditioned accommodations with minibars and laptop-compatible safes. Tempur-Pedic beds feature premium bedding. 32-inch Smart televisions come with satellite channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Bacalar hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include espresso makers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Cristalino. Services include deep-tissue massages and Swedish massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 10 to 50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Kayaking
  • Paddleboard

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance

Room amenities

Entertainment

  • 32-inch smart TV with cable/satellite channels

Bedroom

  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 10.00 to 50.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cristalino Lagoon Front Hotel Restaurant
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel
Cristalino Lagoon Front Hotel Restaurant & SPA Bacalar
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel Bacalar

Frequently asked questions

How close is Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only to the airport?

Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only is 23.5 mi (36-min drive) away from the Chetumal, Quintana Roo (CTM-Chetumal Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only?

As of May 16, 2026, prices found for a 1-night stay for 2 adults at Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only on May 24, 2026 start from CA $260, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only have an airport shuttle?

Airport shuttle services are not available at Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only.

Does Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only offer free breakfast?

Free breakfast isn’t provided at Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only, but continental breakfast is offered for a fee of between USD 10.00 and 50.00 per person. It's available every day from 7:30 AM to 11:30 AM.

Is there a casino at Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only?

No, there is no casino at this hotel.

What time is check-in at Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only?

This hotel offers free self parking.

Does Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only have a pool?

Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only features 2 outdoor pools.

Does Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only have a restaurant?

Yes, there is a restaurant on site.

Does Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only have a spa?

Pamper yourself with a day at Spa Cristalino, where you can enjoy Swedish massages.

How close is Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only to downtown Bacalar?

Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only is 1.5 mi away from Bacalar.

Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 181 out of 209 reviews
Rating 8 - Good. 22 out of 209 reviews
Rating 6 - Okay. 4 out of 209 reviews
Rating 4 - Poor. 1 out of 209 reviews
Rating 2 - Terrible. 1 out of 209 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Crystal

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was awesome, from checkin/concierge to restaurant/bar to kayak service. Very quiet. Gardens and grounds were lovely. Setting beautiful. Room very comfortable.
Stayed 2 nights in Feb 2026

10/10 Excellent

Eduardo

Stayed 1 night in Jan 2026

10/10 Excellent

Inna

Liked: Cleanliness, amenities, property conditions & facilities
clean room, fantastic view, great staff. Will be back!
Stayed 2 nights in Jan 2026

8/10 Good

Rocio

Stayed 2 nights in Jan 2026

10/10 Excellent

Juan Pablo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El staff fue muy amable todo el tiempo, las instalaciones se ven en muy buen estado.
Stayed 3 nights in Jan 2026

8/10 Good

leslie

Stayed 4 nights in Oct 2025

10/10 Excellent

Zachary

Stayed 3 nights in Dec 2025

10/10 Excellent

Feargal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2025

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very fresh, the poblano sauce chilaquiles had thin tortilla strips piled liked a tepee amd the waitress poured the sauce over in front of me. Very delicious@
Stayed 3 nights in Dec 2025

10/10 Excellent

Giovanni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did three different resorts at three different cities. Bacalar Playa Del Carmen and Cancun. My favorite resort was Cristalino by far. The front desk were so nice very kind great service and always smiling. The food was cultural and very delicious. The view you get while eating at the restaurant on site is the best! The pool was warm so when it was chilly it was great. The lagoon view from my room was great. The house keepers were great! They left my room spotless every time. The transportation was easy they order you a taxi, with in 5 to 10 minutes he was outside. The room service was fast and easy, your food was in your room with in 20 to 25 minutes. Close to the city but far enough for it to be peaceful and quite. I recommend this place 5 out of 5.
Stayed 4 nights in Nov 2025

10/10 Excellent

Leoncio

Stayed 2 nights in Nov 2025

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, attentive service, beautiful docks and views. Gorgeous property and people. Lovely check-in service but involved a long contract of rules and threats of additional charges which made me anxious. Only given 1 plastic room key between the two of us and told we would be charged if it was lost. Didn’t love the restaurant food at all (seafood soup was akin to licking a salt block, avocado toast was on a soggy sweet bread). My husband’s rum and cola cost 400 pesos for 2 ounces of rum plus another 75 pesos for a little bit of coke (about $40 Canadian). The equivalent of buying a bottle of each.
Stayed 3 nights in Nov 2025

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay, the service is great and the setting is beautiful. Perfect location to enjoy the lagoon. We’d definitely stay again.
Stayed 3 nights in Nov 2025

10/10 Excellent

Adriana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I enjoyed the hotel. I paid for a room for two people but another friend from Cancun joined us. When we arrived to the hotel they charged me extra 80 dls for the extra person with the same room. I asked for a bigger room but they didn’t do it. So we had to share the bathroom and two beds. I wish they had given us a bigger bed.
Stayed 1 night in Oct 2025

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except we xouldnt get anything or the floor in the room to dry even in the morning, tried the fan, a/c, left both doors open... also a/c doednt go below 23 degrees.
Dock area towards hotel
Stayed 1 night in Oct 2025

8/10 Good

Juan Pablo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were way better than expected — cozy and nice. The A/C didn’t work properly, but overall, it was a good stay. The staff was friendly, though a bit bossy. If I may share some honest feedback, I felt overwhelmed by the number of rules and restrictions. They made us sign documents, followed up repeatedly via WhatsApp… I’m not sure what kind of guests they usually get that would justify this approach, but personally, I’m not used to being bossed around — and I didn’t enjoy that part at all.
Stayed 1 night in Oct 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 3 nights in Sep 2025

10/10 Excellent

Heidi

Stayed 1 night in Sep 2025

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and Cozy High Service Spa Hotwl

Very friendly staff. We loved the women at the front desk and Esperanza and Ciel in the restaurant. Housekeeping and the turn down service added to an enjoyable experience behind the scenes.
Stayed 4 nights in Sep 2025

10/10 Excellent

Ivy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable amenities, very friendly staff, awesome location right in front of the lagoon. Clean and specious room with excellent views! Loved everything from the moment of arrival!
Stayed 3 nights in Aug 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New , amazing rooms clean and comfort . AC is amazing
Stayed 1 night in Aug 2025

10/10 Excellent

Carina, Etobicoke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Cristalino Lagoon Front Hotel Restaurant & SPA was absolutely wonderful. The property is stunning, with breathtaking views of the lagoon that create a peaceful and relaxing atmosphere. Everything was spotless – the rooms, common areas, and pool were all kept immaculately clean, which really added to the comfort of our stay. The staff went above and beyond to make us feel welcome. From the warm check-in experience to the attentive service throughout our stay, every interaction was friendly, professional, and genuine. They were always available to answer questions or provide recommendations, and their hospitality made us feel truly cared for. We also loved the on-site restaurant. The food was fresh, beautifully presented, and offered a nice variety of dishes alittle overpriced but delicious food and nice presentation. It was a highlight of our stay to enjoy delicious meals while overlooking the lagoon. Overall, Cristalino Lagoon Front Hotel exceeded our expectations in every way. It’s the perfect mix of comfort, beauty, and outstanding service. We highly recommend this hotel and would definitely return!
Stayed 2 nights in Jul 2025

10/10 Excellent

Agustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything from clean to updated, with unbelievable views of the lagoon, the staff is just amazing, their restaurant has a very delicious fresh great section of food and drinks. Cristalino will definitely return with joy knowing the paradise and peace you have to offer.
Stayed 5 nights in Aug 2025

10/10 Excellent

Yemi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location and very well thought through design.
Stayed 1 night in Aug 2025

2/10 Terrible

jose salim, mexico city

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tengan cuidado con este hotel. Terrible experiencia con el trato en este Hotel ya que con engaños nos robaron el dinero pagado por la estancia. Mi error, no haber leído la letra chiquita y llegue con un bebe de 1 año. Tenia reservadas dos habitaciones, en cuanto vieron al bebe, inició el mal trato, cortantes me dijeron que no aceptaban niños y que pidiera mi reembolso a Expedia, me retiraron el agua que me habían dado y me urgieron a irme. Tramite mi reembolso con Expedia y el hotel se negó a hacer la devolución de los 2,331.88 USD que pagué. No me regresaron un solo dólar, se robaron todo mi dinero.
Stayed 5 nights in Jul 2025