Ratings based on 61 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 18, 2024 on Wotif
We stayed in a standard cabin, service and place was awesome perfect spot with beach or creek right at your feet but the cabin wasnt the cleanest and could really do with a fresh paint job and a full clean
Comment from Hotel Management
Feb. 19, 2024 by Reflections Holiday Parks, Hotel Management
Thank you for your kind words Shana on the great location and I am glad you enjoyed it. Sorry to hear that our standards did not meet your expectations. Please be assured that we appreciate all guest feedback and we do review all feedback with our team. We are passionate about introducing change wherever possible in an effort to continue meeting and exceeding our guests expectations. Again, thank you for your feedback and I hope we can welcome you back again soon.
by A traveller
Rustic cabin in need of repair and maintenance
Posted Feb. 4, 2024 on HotelsThe cabin was well located a short walk from the beach and the lake but is in serious need of maintenance and upgrade. There was a portable aircon unit in the cabin ( as the main one wasn’t working) which kept the cabin cool but was very noisy and we had to secure the temporary fix with a peg as the panel was up against an open window. The vertical blinds wouldn’t close and there was a dodgy PowerPoint for the toaster that you couldn’t switch off and the iPhone charger wouldn’t work properly in that socket. Some bathroom and others fittings were rusted and in poor repair. Apart from that, other things were functional and the towels were white and fluffy but for the price ($215 pn) I have stayed in far better.
Comment from Hotel Management
Feb. 4, 2024 by Reflections Holiday Parks, Hotel Management
Thank you for taking the time to post your feedback Margaret in relation to your recent stay here at Lennox Head. We are very glad that you enjoyed our fantastic location. Thank you also for pointing out a couple of issues you experienced with the cabin you stayed in during your stay. We regret this did not meet your expectations and offer our apologies and we will work on improving our facilities. Once again thank you for your Feedback and we hope to see you again in the near future.
by A traveller
Posted Jan. 22, 2024 on Wotif
The staff were lovely and the beach across from the cabin was sensational.
The cabin however was very average. There was sand in the bed and the air conditioning was not working so was replaced by a very noisy portable one. I don’t think it was worth the $200/night I paid.
Comment from Hotel Management
Feb. 4, 2024 by Reflections Holiday Parks, Hotel Management
Thank you for your review Deb. Our staff at Lennox are wonderful. We regret this did not meet your expectations and offer our apologies.
by A traveller
Posted Nov. 3, 2023 on Wotif
We loved being near the lake and the sea. The only thing we didn't like was the weather - we struck wet and cold but don't hold Reflections responsbible for that!
by A traveller
Posted Oct. 30, 2023 on Wotif
Had a lovely stress free stay.
by A traveller
Posted Oct. 23, 2023 on Hotels
by A traveller
Posted Sep. 9, 2023 on Hotels
Comment from Hotel Management
Sep. 11, 2023 by Reflections Holiday Parks, Hotel Management
Hi Lynette - Wow! Thanks for your top 10/10 rating for our park here in Lennox HEad. Come back soon!
by A traveller
Posted Jun. 27, 2022 on Expedia
by A traveller
Posted May 7, 2022 on Hotels
We arrived at 2pm and were told that our unit wasn't ready. Then we were charged full price. I told the woman that we had paid a deposit with Hotels.com - couldn't find it. We finally got into our cabin at 2.50pm. When unpacking we found the receipt from Hotels.com which got us a refund. It had been a wet day and no doormat meant we had to change shous at the door. - not a good start.
Comment from Hotel Management
May 9, 2022 by Management, Hotel Management
Hello Robert, thank you so much for your feedback and we are sorry to hear that you had a challenging experience. Check-in time for cabins is 3pm which is stated on all booking confirmations etc, so we apologise that you were not able to check-in earlier.
I understand that the issue with payment was sorted out and again we apologise that this affected your stay, however appreciate your understanding.
Thank you, have a wonderful day :)
by A traveller
Posted Apr. 27, 2022 on Wotif
