Note fondée sur 923 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 mars 2024 par Catering Sales Manager, Gestion de l’hôtel
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!
par un voyageur
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 mars 2024 par Catering Sales Manager, Gestion de l’hôtel
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
par un voyageur
Publié le 3 mars 2024 sur Expedia
All elevators were down except one. It was ghetto noisy people in the pool. No supervision. Worse experience ever.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Catering Sales Manager, Gestion de l’hôtel
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!
par un voyageur de Murrieta
Publié le 3 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 mars 2024 par Catering Sales Manager, Gestion de l’hôtel
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Hotel is great one of my local favorites, one set of their elevators are down so it made getting up and down a long crowded process.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Catering Sales Manager, Gestion de l’hôtel
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
par un voyageur
Declining in many ways
Publié le 22 févr. 2024 sur HotelsHonestly, I come to the same place just about every month for business and it has been getting worse with every visit. There's always a problem with the elevators which usually is just annoying but this time was troublesome for me. I recently had surgery and had to push the luggage cart up the handicap ramp which has tight turns and then when I finally got upstairs I was given a handicap accessible room. Since I didn't need that accommodation and I didn't want to take it from someone else I called down and the lady told me to come down and get a new key. Well, I wasn't going to leave all my stuff in the hallway upstairs and I couldn't really bring it all the way back down again because of doctor's orders. So a sweet lady brought me a key to a new room. When I got there the key didn't work. So she went down to get another key. This time the key worked but the room was already occupied. Awkward! Finally she got a key to a third room which finally worked. By then, it had been over 45 minutes of standing in the hallway waiting and not feeling great. I don't think I'll be back. Oh and the bonus was that I got charged for parking as well, which is something relatively new but still not the type of great customer service I had grown to expect from embassy suites.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Catering Sales Manager, Gestion de l’hôtel
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!
par un voyageur
Publié le 19 févr. 2024 sur Expedia
We switched rooms because the heat in our original room wasn't working. They accommodated us immediately.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Catering Sales Manager, Gestion de l’hôtel
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
par un voyageur de PHILADELPHIA
Publié le 18 févr. 2024 sur Expedia
Paid for a double bed and was told expedia sent infj for King. I showed my confirmation for double beds, receptionist said it was on expedia. Also this room was on the website for$20 cheaper. I want my $20 back.......
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Catering Sales Manager, Gestion de l’hôtel
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Catering Sales Manager, Gestion de l’hôtel
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
par un voyageur
Great hotel!
Publié le 16 févr. 2024 sur HotelsThe hotel is very big and bright. Everything was clean and the staff was very friendly. Breakfast was delicious and happy hour was amazingly fun. The only issue was our sink was backed up in the kitchenette but we didn’t notice until the day we left. Also our phone didn’t work so we couldn’t order room service.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Catering Sales Manager, Gestion de l’hôtel
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
