Note fondée sur 674 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,5 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Martin
Publié le 24 nov. 2017 sur Hotels
Déjeuné inclus ...il faut le dire vite. Je sais maintenant que grab-to-go veut dire pas grand chose, juste assez pour se rendre au restaurant (gruau, barre tendre et café), pas de croissant, muffin, jus.
pour le reste plustot ordinaire, on aurait pus trouver rmieux pour 20$ moins cher.
Commentaires de Gestion de l’hôtel
27 nov. 2017 par Manager, Gestion de l’hôtel
Martin, thank you for sharing your feedback. Although you had an overall comfortable stay with us, we are sorry our breakfast offerings weren’t to your satisfaction and your feedback will be discussed with our brand leaders when updating our selections moving forward. We hope the positive aspects of your visit will bring you back to us.
Sincerely,
Hotel Management
par Brigitte
A éviter, loin de tout et très bas de gamme.
Publié le 17 nov. 2012 sur HotelsJe n'y retournerai jamais ! Pas de petit déjeuner dans l'hôtel et le 1er endroit pour en prendre un est à plus de 5 kms. La chambre n'a pas été faite. bref rien de bon dans cet hôtel.
par gilles
Publié le 19 mai 2012 sur Hotels
COLUMBIA est une ville très étendue,cet hôtel est vraiment très bien a tous niveau,il est nécessaire de louer une voiture afin de profiter des environs WASHINGTON en particulier est une très belle ville,très verte.
par un voyageur
DILAPIDATED, FILTHY, DECREPIT & DIRTY
Publié le 19 mars 2024 sur HotelsThis was not an experience, it was a nightmare. To begin the hotel had its entrance door locked. I had to wait between the outside and the door to enter the lobby for 15 minutes. Affixed-to-wall was a dirty, greasy landline phone that I had to call management to unlock the door; the manager came in pajamas and a head scarf (how unprofessional). It was either that or wait outside with people smoking everything imaginable. Once I entered the lobby the property smelled of every food from around the globe cooking from guests in their guest rooms. It was sickening.
So, I entered the dilapidated elevator (there's only one) without lighting. I then proceeded to enter my guest room. Well, I had a few guests....roaches. I only got as far as the foyer and closed the door (with a tissue).
After witnessing all that had within 22 mins., I promptly demanded a refund.
The reviews were misleading the entire description of the hotel was untrue!
And to boot, I have to pay for another hotel on short notice.
IN TWO WORDS: DILAPIDATED & DECREPIT
Commentaires de Gestion de l’hôtel
21 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to share your feedback with us. We're truly sorry to learn about the challenges you faced during your recent stay. Your detailed description is concerning, and we apologize for the inconvenience and discomfort you experienced. Please know that this is not reflective of our usual standards, and we take your comments seriously. Our team will address the issues you've raised to ensure improvements are made and enhance our guest experience moving forward. We hope you'll consider giving us another opportunity to provide you with the exceptional experience you rightfully deserve.Sincerely,Hotel Management
par un voyageur
Publié le 4 mars 2024 sur Hotels
par un voyageur
Publié le 25 févr. 2024 sur Expedia
The Front Desk staff (WHEN THEY WERE THERE) was friendly, Desk staf are NOT there 10pm to 10am. There was a Fire Alarm (false alarm thank God) about 11:45pm. THEN the couple in the room next to ours ( we were in Room 231) had a HUGE VERY LOUD fight about 2am for over an hour. We were frightened and very upxet. It was just the WORST - THE WORST - stay ever in more than 30 years of travelling. I will NEVER, NEVER stay in another Extended Stay anywhere - ANY WHERE.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Ruth, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management
par un voyageur
Publié le 10 févr. 2024 sur Hotels
par un voyageur
Publié le 9 févr. 2024 sur Expedia
Beautiful
par un voyageur
Publié le 5 févr. 2024 sur Hotels
par un voyageur
Publié le 30 janv. 2024 sur Expedia
Dog poop all around the property especially in the back. Rooms are not cleaned and replenished as they should be and the of dog urine hits you in the face in some units.
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Hotel Management , Gestion de l’hôtel
Dear isadora, Thank you for your recent stay at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely, Hotel Management
