Ratings based on 916 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 18, 2024 on Hotels
My stay was great!
Comment from Hotel Management
Feb. 18, 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Valued Guest, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Washington DC - Laurel. It's great to see you enjoyed your stay, resulting in a 10/10 score. It is so rewarding to read that you enjoyed the staying at our location. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Red Roof Management
by A traveller
S. Laurel Redroof
Posted Feb. 17, 2024 on HotelsI had booked this property to stay 4 days but my plans changed and only stayed 2. The first night of my stay; early in the morning almost right outside my room, It was on the 2nd floor. A car alarm went off and woke me up at 2am. The next night was better.
Comment from Hotel Management
Feb. 18, 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Matthew, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Washington DC - Laurel. It's great to see we earned your 8/10 score. However, I sincerely apologize for the disturbances caused due to the alarm situation. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
by A traveller
Posted Feb. 16, 2024 on Expedia
Comment from Hotel Management
Feb. 17, 2024 by Dannielle Rediresponse Soecialist, Hotel Management
Hello Brandon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WASHINGTON DC - LAUREL and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management
by A traveller
Posted Feb. 14, 2024 on Expedia
Property is under renovations and they don’t let anybody know until it’s time to check in.
Comment from Hotel Management
Feb. 15, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Ryan,Thank you for taking the time to write a review of your stay at the Red Roof Inn Washington DC - Laurel. Please accept our most sincere apologies for any inconvenience during your visit at our property. Please note that your feedback is appreciated and will be taken into consideration to makes changes.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management
by A traveller
Posted Feb. 12, 2024 on Expedia
Very good
Comment from Hotel Management
Feb. 13, 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF INN WASHINGTON DC - LAUREL. Thomas, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about your very good experience at our hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Thomas, and can't wait to see you back at Red Roof soon, where we can continue to offer you a very good stay at an affordable price! Sincerely, Red Roof Management
by A traveller
A regular patron
Posted Feb. 7, 2024 on HotelsNice renovation. Very nice and accommodating staff. Very quiet, very good price. What more can you ask for?
by A traveller
Posted Jan. 19, 2024 on Expedia
Comment from Hotel Management
Jan. 20, 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Nestor,Thank you for choosing to stay at our Red Roof Inn Washington DC - Laurel I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management
by A traveller
Posted Dec. 31, 2023 on Expedia
Comment from Hotel Management
Jan. 1, 2024 by Oniel Rediresponse Specialist , Hotel Management
Hi Ariana,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Washington DC - Laurel. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
by A traveller
Posted Dec. 15, 2023 on Hotels
Comment from Hotel Management
Jan. 1, 2024 by Oniel Rediresponse Specialist , Hotel Management
Hi Junior,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Washington DC - Laurel. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist
by A traveller
Posted Dec. 10, 2023 on Expedia
