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Serela Riau Hotel Bandung

Property class: 3
3-star hotel in Citarum

Choose dates to view prices

Photo gallery for Serela Riau Hotel Bandung

A buffet setup with various dishes, including a slow cooker, bowls of food, and decorative items like a turtle-shaped vase and candles.
A reception area with a counter, a hand sanitizer dispenser, and a COVID-19 informational poster.
A hotel entrance with a prominent sign reading "SEREIA".
A woman sitting on a sofa in a modern living room with a coffee table, a small plant, and a remote control.
A woman walking towards a building with a pink exterior and a poster advertising a Wajib Masker.

Reviews

6.6 out of 10

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
Jalan Ll.Re Martadinata No 56, Bandung, West Java, 40114
  • Place, Gedung Sate
    ‪9 min walk‬
  • Place, Riau Street Factory Outlets
    ‪11 min walk‬
  • Place, Bandung Indah Plaza
    ‪13 min walk‬
  • Airport, Bandung (BDO-Husein Sastranegara Intl.)
    ‪10 min drive‬

Room options

View all photos for Superior Double Room

A hotel room with a bed, a desk, a chair, and a window with curtains.

Superior Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Double Room

A hotel room with a bed, a desk, a chair, a dresser, and a mirror.

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Smart Room - Double Bed

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Twin Room

A hotel room with two beds, a desk, a chair, an air conditioning unit, a telephone, and a framed picture on the wall.

Superior Twin Room

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room

A hotel room with a bed, a desk, a chair, an air conditioning unit, and a window with curtains.

Deluxe Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Smart Room

A hotel room with a bed, bedside table with a phone and remote, a desk with a chair, a wall-mounted TV, and a painting on the wall.

Smart Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

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About the area

Bandung

Citarum stay.Within a 10-minute walk of this Citarum hotel, you'll find Gedung Sate and Museum Prangko. Siliwangi Stadium and Geological Museum are also within half a mile (1 km).

What's nearby

  • Gedung Sate - 9 min walk - 0.8 km
  • Riau Street Factory Outlets - 11 min walk - 1.0 km
  • Bandung Indah Plaza - 13 min walk - 1.1 km
  • Braga City Walk - 2 min drive - 2.2 km
  • Jalan Cihampelas - 3 min drive - 2.9 km

Getting around

  • Bandung Railway Station - 4 min drive
  • Bandung (BDO-Husein Sastranegara Intl.) - 7 min drive

Restaurants

  • ‪Two Cents - ‬4 min walk
  • ‪KFC - ‬3 min walk
  • ‪Kopi Saring Sinar Pagi - ‬3 min walk
  • ‪Soto Ayam Pak Sadi - ‬4 min walk
  • ‪San Gimignano Gelato Coffee N Kitchen - ‬3 min walk

About this property

Serela Riau Hotel Bandung

3-star hotel in Citarum
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

Public spaces have free WiFi. Spa services, karaoke, and concierge services are also featured at the business-friendly Serela Riau Hotel Bandung. Free self parking and valet parking are available.

  • 83 guestrooms or units
  • Meeting rooms
  • Karaoke
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Bar or lounge
  • Dining venue
Serela Riau Hotel Bandung offers 83 air-conditioned accommodations with complimentary bottled water and slippers. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

This Bandung hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Chara Hotel
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  • Parking included
  • Free WiFi
  • Housekeeping
  • 24/7 front desk
3.2 out of 5, 5 reviews
The price is CA $24
CA $29 total
includes taxes & fees
Sep 1 - Sep 2
Chara Hotel

Property amenities

Family friendly

  • Laundry facilities
  • Playground
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 65,000 to 100,000 for adults and IDR 45,000 to 80,000 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Karaoke
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 65000 to 100000 for adults, and IDR 45000 to 80000 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard.

Property is also known as

Serela
Serela Riau
Serela Riau Bandung
Serela Riau Hotel
Serela Riau Hotel Bandung
Serela Riau Bandung Bandung
Grand Serela Hotel Bandung
Serela Riau Hotel Bandung Hotel
Serela Riau Hotel Bandung Bandung
Serela Riau Hotel Bandung Hotel Bandung

Frequently asked questions

How close is Serela Riau Hotel Bandung to the airport?

Serela Riau Hotel Bandung is 3.9 mi (7-min drive) away from the Bandung (BDO-Husein Sastranegara Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Serela Riau Hotel Bandung?

As of Aug 19, 2026, prices found for a 1-night stay for 2 adults at Serela Riau Hotel Bandung on Aug 20, 2026 start from CA $19, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Serela Riau Hotel Bandung have an airport shuttle?

Airport shuttle services are not available at Serela Riau Hotel Bandung.

Does Serela Riau Hotel Bandung offer free breakfast?

Free breakfast isn’t offered at Serela Riau Hotel Bandung, but buffet breakfast is offered for a fee of between IDR 65000 and 100000 for adults, IDR 45000 and 80000 for children. It's available every day from 6:00 AM to 10:00 AM.

Is there a casino at Serela Riau Hotel Bandung?

No, there is no casino at this hotel.

What time is check-in at Serela Riau Hotel Bandung?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Serela Riau Hotel Bandung?

This hotel offers free self parking and valet parking.

Does Serela Riau Hotel Bandung have a pool?

Serela Riau Hotel Bandung does not have a pool.

Does Serela Riau Hotel Bandung have a restaurant?

Yes, there is a restaurant on site.

Does Serela Riau Hotel Bandung have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is Serela Riau Hotel Bandung to downtown Bandung?

Serela Riau Hotel Bandung is 0.9 mi away from Bandung.

Serela Riau Hotel Bandung Reviews

Reviews

6.6
Rating 10 - Excellent. 5 out of 43 reviews
Rating 8 - Good. 16 out of 43 reviews
Rating 6 - Okay. 13 out of 43 reviews
Rating 4 - Poor. 4 out of 43 reviews
Rating 2 - Terrible. 5 out of 43 reviews

6.8/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got the first impression that this hotel is really bad, was when the handle on the shower fell off. From there it was just downhill. The air-conditioning is so loud that you don't hear the road noise. I and my son was asked to move rooms after the first night, so the hotel can fix the floor. Why did the hotel put us there in the first place if they knew we had to move. To an even worse room. The door lock was broken. The safes in the rooms were broken. There is no hot water in one rooms shower and no hot water in the sink of the other room. This hotel was once really nice but no maintenance has been done. There are better hotels for the same price.
Stayed 3 nights in May 2025
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad hotel in Bandung city

this is the worst hotel I have ever stayed in the middle of Bandung city. I really regret having chosen this hotel for my weekend trip with friends. I booked 2 rooms at this hotel. However, the condition of the 2 rooms we stayed in was very far from expectations. the cleanliness and comfort of the rooms is very far below what it should be for a 3 star hotel. the rooms are not equipped with mini bar facilities. in the bathroom there is no proper bath soap available. there is only 1 small bar of soap that can only be used by one person to shower. The shower and sink faucets were worn out making them difficult to use. The drain in the bathroom was also clogged, so the water from bathing pooled in the bathroom all the way to the bottom of the toilet. A bathroom with marble walls and floors that should feel comfortable and luxurious, turns out to be disgusting. because the marble walls and floors were not cleaned properly, so many parts were black and mossy. The bed sheets and blankets should also be replaced because they have lots of disgusting stains. The room I stayed in also felt very noisy during the day and at night. There were banging sounds from the top floor which served as a function room. The crashing noises really disturbed my rest. The room I stayed in also didn't have a proper view out. The window faces the center of the building's roof. The room corridor also looks dark and gloomy with a damp smell and feels stuffy. The carpet in the corridor also looks rotten.
Stayed 1 night in Dec 2023
Verified review

8/10 Good

A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, nice rooms, not very rich breakfast.
Stayed 1 night in Jan 2019
Verified review

4/10 Poor

Fitri

Disliked: Cleanliness, staff & service, property conditions & facilities

Hotel without swimming pool, not good.

A little bit argue about hospitality with restaurants staff. The waitress in the restaurant have not really nice attitude. The breakfast also not so good taste. And not varieties breakfast.
Stayed 1 night in Sep 2018
Verified review

4/10 Poor

Anita

Our stay at Serela Riau

On the down side, we were quite disappointed that the towels got stains, so luckily we brought our own towels. The bed got few strains of hair. We had to remove them manually one by one. On the good side, our room was clean though, so we are ok with it. I opted to stay at Serela Riau because of it's close proximity to the factory outlets and food. It's centrally located and has free parking.
Stayed 2 nights in Aug 2018
Verified review

8/10 Good

sthen

Liked: Cleanliness, staff & service, room comfort

Location

Strategic location where alot food and cafe near the hotel
Stayed 1 night in Jul 2018
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Terrible stay Room 208

I confirm chosing no window, since it was the cheapest they have for a night stay. For a four star hotel, as claimed, I was pretty sure about it until...we entered room 208. Dammed! Air conditioned was absolute noisy! The room feels dampish and smells like fungus, lightingd were too dimmed, and what makes it dammed complete was the linking water all over the bathroom floor from the toilet flush which keeps on running. And that day, I had to apologize to my family for bad recommendation.
Stayed 1 night in Jun 2018
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Menyenangkan dan akan menginap disini lagi mengajak keluarga
Stayed 1 night in Jun 2018
Verified review

8/10 Good

Verified traveller

Liked: Staff & service
Good location for the purpose of my visit as it near my family.
Stayed 2 nights in May 2018
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

中心部のホテル

設備は古いが清潔で快適。コンビニが1階にあるので便利。中心部にあるので徒歩で食事に行ける。朝食は種類が多くおいしかった。
Stayed 1 night in Feb 2018
Verified review

8/10 Good

Ten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel on the main road of Bandung

Good price. The check in and out were quick/efficient, no fuss. Staff including parking staff were friendly and helpful. The restaurant and kiosk were handy, good food and reasonable prices. The ATM machine outside the hotel was convenient. I enjoyed my stay for sure. Thanks, Tenny
Verified review

6/10 Okay

Brian Michael

Liked: Cleanliness, staff & service, room comfort

Choose Serela Merdeka, not Serela Riau.

The owners of the hotel must cherish their staff. They are the ones who have to face guests' grievances because Serela Riau rooms are falling apart. Power points dont work, electric kettle is faulty, air-conditioning is noisy and rooms need refurbishing. Great showers, house-keeping, guest relations and front office staff. Compared to Serela Merdeka, Serela Riau needs to catch up in terms of rooms' facilities.
Verified review

6/10 Okay

SEOJIN

Liked: Room comfort
Disliked: Property conditions & facilities
드라이기가 없다 냉장고도 없다 콘센트가 없다
Verified review

6/10 Okay

Verified traveller

Disliked: Cleanliness

Run down Hotel but Convenient for outlet shopping

The bathroom is small and need improvement. Linens not clean.
Verified review

8/10 Good

muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great location

great location, surrounded by many Factory outlets and culinary outlets.
Verified review

6/10 Okay

Bambang

Liked: Staff & service

Hotel yang bagus untuk wisata kuliner dan shopping

Baru pertama kali saya menginap di hotel Serela Riau. Ternyata lokasinya sangat bagus untuk jalan-jalan di kota Bandung karena dekat ke tempat-tempat wisata kuliner dan shopping karena di sekitar hotel banyak factory outlet. Kamarnya cukup nyaman dan staff hotel juga ramah dan sopan.
Verified review

2/10 Terrible

lies

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tarif

Tarif hotel di expedia kok sama dgn kt beli lsg ke resepsionis. What's expedia are for
Verified review

8/10 Good

Mohamad Hidayat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magnificent Serela Riau

The location of the hotels is strategic to those love shopping. The hotel staff is very helpful and friendly. The room is neat and the food is excellent. Highly recommended hotel at Bandung.
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

value for money!

it was a pleasant hotel although the bathrooms could be slightly better
Verified review

4/10 Poor

andi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

good service

Average hotek, good service but limited parking space
Verified review

6/10 Okay

Frans

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Nice location

Room was quite big..but you can hear voices from other room..bed is too soft
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Enjoyed and good stay for shopping too

Overall, we enjoyed the stay in this hotel as the front office staff has been very helpful. Guide us on our questions well like how to get to city tour and etc. This hotel is walking distance to nearby factory outlet, so get to all the shopping as you love. Hope they will maintain this good service and continue offering good rate. Upon arrival if you have any concern in terms of reaching to hotel. You may drop them an email asking for a pick up.
Verified review

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and comfy beds with helpful staff.

Great location. Clean and comfortably with reasonable price. Staff are friendly and helpful.
Verified review

10/10 Excellent

Sims

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location & friendly staff.

My whole family truely enjoyed our stay. Great location for foods & shopping. I'll be visiting this hotel again in the near future. On the day before we depart, my dad fall sick. He seek assistant from front desk & the staff accompany him to the hospital. Great job by all staff.