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Moose Hotel And Suites

4.0 star property
4-star spa hotel near Banff Gondola
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Photo gallery for Moose Hotel And Suites

Indoor pool
Front of property - evening/night
Lobby sitting area
Interior entrance
Lobby lounge

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Pool
  • Pet-friendly
  • Bar

Explore the area

View in a map
345 Banff Ave, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪3 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪5 min walk‬
  • Banff Centre for Arts and Creativity
    ‪10 min walk‬

Room options

View all photos for Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen

9.0 out of 10
Wonderful
(162 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King

9.6 out of 10
Exceptional
(87 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite

10.0 out of 10
Exceptional
(11 reviews)
  • 75 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite

10.0 out of 10
Exceptional
(14 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens

9.8 out of 10
Exceptional
(24 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Hotel Room

Superior King Hotel Room

Superior King Hotel Room

9.4 out of 10
Exceptional
(50 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Banff

City center stay.At this Downtown District hotel, you'll be well placed to visit Banff National Park Information Centre and Banff Lake Louise Tourism Bureau, both within a 5-minute walk. Canadian Ski Museum West and Banff Legacy Trail are also within half a mile (1 km).

What's nearby

  • Banff National Park Information Centre - 3 min walk - 0.3 km
  • Banff Lake Louise Tourism Bureau - 5 min walk - 0.4 km
  • Banff Centre for Arts and Creativity - 10 min walk - 0.8 km
  • Fairmont Banff Springs Bowling Centre - 5 min drive - 2.1 km
  • Tunnel Mountain - 7 min drive - 1.4 km

Getting around

  • Banff Station - 8 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • Tim Hortons
  • ‪BeaverTails - ‬5 min walk
  • ‪Park Distillery - ‬4 min walk
  • ‪Good Earth Coffeehouse - ‬2 min walk
  • ‪The Old Spaghetti Factory - ‬4 min walk

About this property

Moose Hotel And Suites

4-star spa hotel near Banff Gondola
Moose Hotel And Suites offers its guests a full-service spa, 2 hot tubs, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 2000 square feet (186 square meters) and includes conference space. A fitness center, spa services, and a vending machine are also featured at Moose Hotel And Suites. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • 4 levels
  • 2000 sq ft of conference space
  • 186 sq m of conference space
  • Built in 2016
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Moose Hotel And Suites offers 174 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Meadow Spa + Pools has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub. The spa is open daily.

Languages

English, French

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Property amenities

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Dryer
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Moose Hotel And Suites Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1672 out of 2100 reviews
Rating 8 - Good. 308 out of 2100 reviews
Rating 6 - Okay. 70 out of 2100 reviews
Rating 4 - Poor. 30 out of 2100 reviews
Rating 2 - Terrible. 20 out of 2100 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here best experience
Stayed 6 nights in Jul 2025

10/10 Excellent

Wilson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Mouhammed

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Nice atmosphere.
Stayed 2 nights in May 2025

10/10 Excellent

Peter, PONTE VEDRA

Liked: Cleanliness
Great hotel in great location in Banff
Stayed 1 night in May 2025

6/10 Okay

Brett

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed there a few weeks ago for 1 night and the place was sub-par for the price I paid. I booked the May long weekend in Feb or March sometime anticipating it being very busy and paid a premium because I booked early. A few days before check-in I was on Expedia and saw the price of my room drastically decreased but it was too late to cancel and rebook and save a couple hundred dollars. When I arrived at the property the staff at the front desk offered me a “discounted upgrade” to a better room that was cheaper now than what I had paid a few months back which felt like they were trying to gouge me for more money right off the bat. Maybe the free upgrade would have been a nice gesture instead, maybe that’s just me though. From there we used the hot tub and pool facilities and what felt like 25% of the tiles around the hot tub were loose/broken which seemed like a safety hazard? Lots of sand and grit at the bottom as well which made it feel like the water hadnt been changed frequent enough. The timber frame architecture was nice I just think for being in a national park the facility should be a kept a little nicer, they seem to be neglecting simple inexpensive maintenance.
Stayed 1 night in May 2025

10/10 Excellent

Kevin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A top notch hotel, on the strip (Banff Ave.) with a restaurant, cozy lobby seating, excellent atmosphere, perfect rooms, clean, great pools, professional staff... Can't say enough about this place. Exceeded our expectations. Keep up the great work!
Stayed 4 nights in May 2025

10/10 Excellent

Tingsu

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Welcoming staff with the hotel located in a very convenient spot. Easy to get to town and all.
Stayed 4 nights in May 2025

10/10 Excellent

Jeffry

Stayed 2 nights in May 2025

10/10 Excellent

Timothy, West Vancouver

Business traveller
Liked: Cleanliness
Top notch
Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Stayed 4 nights in May 2025

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities
Rooftop hot tub and sauna were amazing. All the staff were helpful and pleasant. Tons of great restaurants close by as well as trails and hikes. Loved this stay & highly recommend!
Stayed 2 nights in May 2025

10/10 Excellent

Matthew, East St Paul

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Best place to stay in Banff. Comfy bed. Huge outdoor rooftop hot tubs and sauna. Prime location.
Stayed 3 nights in Feb 2025

10/10 Excellent

Aimee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the rooftop hot tubs! The indoor pool was close by as well as the sauna
Stayed 6 nights in May 2025

10/10 Excellent

Laura Charlotte

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it here
Stayed 1 night in May 2025

4/10 Poor

Kris

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The service at the restaurant this stay was exceptional. The service at check in was difficult, the desk team is always a bit tricky in our experience. I wish there was a bit more support for the pool, there are often loud speakers, people vaping etc at the pool, pool hot tub features often not working, etc.
Stayed 2 nights in May 2025

10/10 Excellent

Don

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Alan

Stayed 4 nights in May 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in Banff very friendly and easy, walkable from town. Easy parking
Stayed 1 night in May 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located. Just far enough out of the middle of town to make it quiet and near enough for everything to be close. Great fire in the lobby fireplace all the time.
Stayed 7 nights in May 2025

10/10 Excellent

Christian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a short block from downtown, the staff went above and beyond to make our outings seamless! They provided a bus pass and even arranged our gondola ride, making the experience effortless.
Stayed 1 night in May 2025

10/10 Excellent

Melissa

Stayed 1 night in Jan 2025

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it definitely coming back
Stayed 2 nights in May 2025

10/10 Excellent

Shannon Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely spectacular property, cozy rooms and amazing staff!
Stayed 3 nights in Apr 2025