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Otter Hotel

4.0 star property
4-star hotel near Banff Lake Louise Tourism Bureau

Choose dates to view prices

Photo gallery for Otter Hotel

Rooftop pool
Lobby sitting area
Mountain View King Suite
Rooftop pool
Breakfast and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪6 min walk‬
  • Place, Banff National Park Information Centre
    ‪16 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(34 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(25 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(6 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

8.8 out of 10
Excellent
(13 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the area

Banff

Uptown District stay.Within a 15-minute walk of this Uptown District hotel, you'll find Victoria Glacier and Surprise Corner. Banff Lake Louise Tourism Bureau and Banff National Park Information Centre are also within 2 miles (3 km).

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Victoria Glacier - 6 min walk - 0.5 km
  • Banff National Park Information Centre - 16 min walk - 1.4 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk

About this property

Otter Hotel

4-star hotel near Banff Lake Louise Tourism Bureau
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness center. Otter Hotel also features multilingual staff, a fireplace in the lobby, and an elevator. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Similar properties

Rooftop pool
Hotel Canoe and Suites
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, 2,044 reviews
The price is CA $269
CA $299 total
includes taxes & fees
Jan 18 - Jan 19
Hotel Canoe and Suites

Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Things to do

  • 2 hot tubs
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1060 out of 1336 reviews
Rating 8 - Good. 177 out of 1336 reviews
Rating 6 - Okay. 67 out of 1336 reviews
Rating 4 - Poor. 17 out of 1336 reviews
Rating 2 - Terrible. 15 out of 1336 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Harvey

Stayed 4 nights in Aug 2025

10/10 Excellent

Shyniya

Stayed 1 night in Dec 2025

10/10 Excellent

Duane, COURTLAND MANOR

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive view of the mountains. Some of the best food I have ever had in my life.
Stayed 4 nights in Jul 2025

10/10 Excellent

Neva

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Aug 2025

8/10 Good

Karleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and enjoyed our stay! Smaller than standard hotel rooms but was very nice.
Stayed 1 night in Oct 2025

10/10 Excellent

Brent, Medicine Hat

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our two-night stay at The Otter. The room, hot tubs and restaurant were all exceptional. We felt we did not need to leave after breakfast and dinner at the Good Folk restaurant. We would like to express our gratitude to the staff at The Otter and look forward to our next stay.
Stayed 2 nights in Oct 2025

10/10 Excellent

Trenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have travel around the world and I must say the Otter has the best pillows. The bed is comfortable and pillows are to die for. I love everything about Otter.
Stayed 3 nights in Oct 2025

10/10 Excellent

Karthik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place in Banff! Very friendly people, great restaurants!
Stayed 4 nights in Jul 2025

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Micha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Vikram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Afshin, Whitby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent about this hotel. The hot pools were an excellent advantage of this hotel, but they were almost always crowded from morning till midnight.
Stayed 4 nights in Oct 2025

6/10 Okay

Ievgen

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

8/10 Good

Mulong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hot pool
Stayed 2 nights in Oct 2025

8/10 Good

Tsz Lok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice environment

The location and the environment of the hotel is awesome. I like the hot tub with the mountain view. It would be prefect if the hotel could prepare three sets of cup and towel which I booked and marked there are three people to stay.
Stayed 2 nights in Oct 2025

10/10 Excellent

Elvira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always book at Hotel Canoe & it was fully booked, and the only available was The Otter, but it never failed to meet our expectations—just like Hotel Canoe. We had an amazing stay here!
Stayed 1 night in Oct 2025

10/10 Excellent

Meagan Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and towels replenished everyday. The hot tub area is lovely with a view of the mountains, we were there almost everyday. The food at the restaurant was delicious. Staff was great. A little far from the downtown shopping area but the hotel provides free ROAM passes so it’s just a quick bus ride away or about a 15-20 min walk. Free parking onsite was a bonus as well as complimentary locally sourced coffee in our room.
Stayed 3 nights in Oct 2025

10/10 Excellent

Xiaojing

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, modern reno, can see deers at the Balcony. Staff is super nice.
Stayed 2 nights in Oct 2025

6/10 Okay

Jesse

Stayed 2 nights in Aug 2025

10/10 Excellent

Gretchen, Santa Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel! Definitely old world charm, and beautiful flower arrangements about. The afternoon tea was delightful as well as the breakfast buffet. We also enjoyed a fabulous five star dinner at the restaurant. We’re already planning a trip back next year. 🌲🍂
Stayed 2 nights in Sep 2025

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fantastic.
Stayed 4 nights in Oct 2025

10/10 Excellent

Yuanyuan

Stayed 1 night in Oct 2025

10/10 Excellent

Shannon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Great room, great location, nice welcome from the front desk, and of course, great destination. Banff is amazing.
View from the balcony.
Stayed 4 nights in Jul 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Honeymoon trip

Mountainview feom top floor impressive, restaurant amazing, staff so friendly. The breakfast was absolutely amazing.
Stayed 2 nights in Oct 2025

10/10 Excellent

Robert Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel had some issues with room view but all in all great stay
Stayed 5 nights in Oct 2025