Ratings based on 864 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 31, 2024 on Expedia
Excellent location
by A traveller
Posted Jan. 27, 2024 on Expedia
The hotel need major renovation to keep up with a 4 * status. Windows were dirty, shower was bad, closet's door falling apart. This hotel was superb years ago, felt really sorry to see it rots.
by A traveller
Posted Jan. 22, 2024 on Expedia
by A traveller
Posted Jan. 19, 2024 on Expedia
The hotel and staff that were there were amazing but checking in and out was time consuming and toke for ever due to lack of staff
by A traveller
Posted Jan. 19, 2024 on Wotif
Nice place, cleaning place. I enjoy staying there and the staff was friendly and polite. I felt comfortable staying there and will stay there again in the future
by A traveller
Great value for money let down by check-in process
Posted Jan. 17, 2024 on HotelsHotel is excellent value for money in perfect tourist location. Facilities are very good, pool plus gym. However, have taken star away as check-in process is sub-optimal. No check-in before 14:00 and rather than operate a queuing system it’s a free for all with rude guests pushing-in. adding to the frustration.
by A traveller
Posted Jan. 15, 2024 on Expedia
by A traveller
Posted Jan. 12, 2024 on Hotels
by A traveller
Posted Jan. 10, 2024 on Expedia
I have stayed at the Ambassador Hotel previously, but on this trip things had really started to slide with regards to the quality of the rooms, it’s service and it’s clientele.
On arrival at the hotel, it took almost 30 minutes to check in as it was taking at least 10 minutes per guest to take their passport details, deposit and prepare their key cards. For a hotel with this many rooms I would have expected higher numbers of staff on the front desks to deal with the checkout and check in numbers. Other hotels will have you checked in and in your room within five minutes of arrival.
I had upgraded to a superior room in the Skywing, but the windows were filthy, the bed linen was stained and the bathroom facilities and aged old towels and flannels were dreadful. The room sizes are admirable, but the years are really starting to show with this particular hotel and there was constant noise from loud inconsiderate Indian families constantly rampaging through the corridors and around the pool bellowing at the tops of their voices.
Finally, the pool area itself is relatively well maintained, although you have to manage your sunbathing by the availability of the sun hitting the sunbeds, but the swimming pool gets little sunshine to heat it up and also has no easy walk in options other than a standard metal ladder so not ideal for those not that steady on their feet.
Location is excellent for everything though with amenities all around.
Won’t be staying again, I’m afraid.
by A traveller from Frisco
Posted Jan. 10, 2024 on Expedia
Ambassador hotel has its own ambience and pride that makes it an outstanding hotel.
I stayed in the Privilege room in Sky Wing for 7 nights
Excellent room beautiful sky view and most important comfortable bed
The house keeping kept the room very clean and up to date with even small things I consumed every day very impressive.
I would have given 5 star to this hotel as it perfectly fits my needs but I am giving 3 stars for the reasons I mentioned below.
I requested the hotel restaurant manager lady to heat my to go food in one box or show me a microwave but she said she would charge me 50 Bhat which is very unreasonable. Ok I am willing to pay 20 bhat but 50 bhat is too much. She was also very impolite and rude and also was opening my food box in front of all the other waitresses to ask. Didn’t they teach her any manners and how did she become a manager for restaurant with this character.
Another thing is when I went for breakfast after 9 am I am unable to find a table for myself although I was just one person. This big hotel e issue with so many rooms accommodating so many guests should know and be prepared to handle these situations but apparently no one cares.
Both above issues are related to poor hotel restaurant management. They should definitely replace that lady restaurant manager.
Other than that I always stay in Ambassador hotel whenever I am in Bangkok as this hotel is huge and lots of space to walk around which I really like and has amenities like gym and sa
