6/10 – Acceptable
Andrew
Voyage en famille, Voyage en groupe
26 févr. 2024
Points faibles : Commodités
The description and photos on Expedia did not match.
I paid extra for the “Family 4 Person” option because the description and photos explicitly specified “separate bedroom” multiple times. However the room did not have a separate bedroom and the staff didn’t seem to know whether the room in the photos existed.
I talked to the receptionist who put me on the phone with the manager. The manager said the Expedia description and photos are incorrect and that I should contact Expedia and my credit card company for a refund.
Then the manager said they talked to Expedia and I would get a refund. But when I contacted Expedia they said they tried calling the manager but the manager didn’t pick up.
- The shower water pressure was low.
- The room wasn’t ready when we checked in, so there was a short wait.
- Our toilet got clogged as well like the other reviewer mentioned.
- The WiFi internet was slow and unreliable even though the description said 500 mbps.
Andrew
Séjour de 1 nuit en février 2024