Ratings based on 350 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 18, 2024 on Expedia
It has very dated facilities - a bedside without any plugs for example?! And is quite distant from downtown or any dining/shops but close to the university and 8 mins from the metro. The staff are okay but we had a couple of weird exchanges.
Comment from Hotel Management
Mar. 20, 2024 by Julián Llorca
abba Garden Manager, Manager, Hotel Management
Dear Adanna,Thank you for taking the time to share your review with us.We're glad you appreciated our hotel's proximity to the university and the convenience of being just an 8-minute walk from the metro, offering easy access to various parts of the city. Regarding the plugs by the bedside, we are in the process of renovating our rooms, which includes updating the power outlets to accommodate the needs of modern travellers. These updates will also include renovation of our rooms, common spaces, reception and restaurants, which we hope will enhance our guest experience. We regret that you had some less than satisfactory interactions with our staff. Please be assured that we are committed to providing excellent service and any unusual exchanges do not reflect our usual high standards. Your feedback is valuable as it helps us to continually improve our guest experience.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Warm regards,Julián Llorcaabba Garden Manager, Manager
by A traveller from Singapore
Posted Mar. 15, 2024 on Expedia
Easy check in and check out, friendly and accommodating staff
Comment from Hotel Management
Mar. 18, 2024 by Julián Llorca
abba Garden Manager, Manager, Hotel Management
Dear Jeremy, Thank you for this review about your pleasant stay with us.We are delighted that you had a pleasant stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations; we will be sure to pass on your comments.It would be a pleasure to have you return on another occasion. Best regards,Julián Llorcaabba Garden Manager, Manager
by A traveller
Posted Jan. 27, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Julián Llorca
abba Garden Manager, Manager, Hotel Management
Dear Rose,Thank you for taking the time to share this feedback.We are sorry your stay was not as enjoyable as we would have liked. Our team are on hand to deal with any concerns or issues you may have and regret you did not reach out to us during your stay.We hope that you will return in the future. Best wishes,Julián Llorcaabba Garden Manager, Manager
by A traveller from Northampton
Posted Oct. 26, 2023 on Expedia
Clean, people are nice and helpful.
Comment from Hotel Management
Oct. 27, 2023 by Julián Llorca
abba Garden Manager, Manager, Hotel Management
Dear Guest, thank you for sharing your experience at our hotel.We are thrilled to hear that our exceptional team made a difference during your stay, and that you appreciated their helpfulness and friendly service. It's also great to know that you found your room to be impeccably clean and well-maintained, with all the necessary amenities.We look forward to welcoming you back on a future occasion. Best wishes,Julián Llorcaabba Garden Manager, Manager
by A traveller
Posted Oct. 16, 2023 on Expedia
Comment from Hotel Management
Nov. 14, 2023 by Julián Llorca
abba Garden Manager, Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your experience at our hotel.We are glad to hear that you enjoyed our services and facilities during your stay. Our team works hard to provide a comfortable and enjoyable experience for all our guests.We hope to have the opportunity to welcome you back in the future. Kind regards,Julián Llorcaabba Garden Manager, Manager
by A traveller
Posted Aug. 27, 2023 on Expedia
Comment from Hotel Management
Sep. 5, 2023 by Julián Llorca abba Garden Manager, Hotel Management
Dear Kat,Thank you for taking the time to share your feedback with us.We are very sorry to know that your time with us fell below what you expected and wish that you had informed us of your concerns during your stay, as we would have found a solution for you. Rest assured that we will be reviewing this with our team.We hope to be able to welcome you back for an improved stay.Kind regards,Julián Llorcaabba Garden Manager, Manager
by A traveller
Posted Jun. 29, 2023 on Expedia
Nothing to do around the hotel
The shuttle runs until 8:00 o’clock pm only too early
Comment from Hotel Management
Jun. 30, 2023 by Julián Llorca
abba Garden Manager, Manager, Hotel Management
Dear Guest. Thank you for taking the time to share your experience with us.We are pleased to know that you enjoyed your stay and that our hotel met your expectations.However, we are sorry for any inconvenience caused. Your feedback regarding our shuttle service has been duly noted.We look forward to seeing you on your next visit. Best regards,Julián Llorcaabba Garden Manager, Manager
by A traveller
Posted Jun. 29, 2023 on Expedia
Comment from Hotel Management
Jul. 19, 2023 by Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your review.We are very sorry you were not happy with your experience. We would love to know more about what we could do to improve it. Could you send us an email with more details, please?We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,
by A traveller
Posted May 29, 2023 on Hotels
Comment from Hotel Management
May 31, 2023 by Julián Llorca
abba Garden Manager, Manager, Hotel Management
Dear Julie,Thank you for taking the time to share your review.We are sorry we were not able to meet all your requirements.We would appreciate more information on how we could improve.We certainly hope that we can welcome you back again. Best regards,Julián Llorcaabba Garden Manager, Manager
by A traveller
Not great
Posted Jul. 22, 2022 on HotelsAway from any real restaurants the ones that they have on the property have very confusing (and not written down) opening hours.
The bar food was really terrible - the pizza we ordered was clearly a barely warmed frozen pizza (the crappy kind you’d get from a supermarket).
Additionally, the room description said 25 sqm room but I’d be surprised if the size of the room was half that
Comment from Hotel Management
Jul. 25, 2022 by Julián Llorca
Abba Garden Manager, Manager, Hotel Management
Dear Guest,
We appreciate that you took the time to share your experience with us.
We are sorry that your recent stay at our hotel didn't meet all your expectations.
Our restaurant is open from Monday to Friday, from 1 pm until 3:30 pm, however, our gastro bar is open all day with snacks available.
We do have different categories and sizes, and we would be happy to find you one better suited to your requirements for your next visit.
We would be delighted to welcome you back for another stay.
Best regards,
Julián Llorca
Abba Garden Manager, Manager
