Ratings based on 944 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 15, 2024
This was so much better than I thought it would be. It has an incredible pool with a steam room and the cold buckets to dump on yourself followed by hot water, warm pool, great gym. The Sky Bar on the top floor had fabulous live music and delicious food, the best we had in Amsterdam. You have to take a shuttle to the airport, but it’s better than the one right at the airport, which I also liked but which was double the price this time and not better. Highly recommend.
Comment from Hotel Management
Apr. 16, 2024 by Hotel Management, Hotel Management
Dear Kimberly,We appreciate that you took the time to share your experience with us.We are thrilled to hear that our facilities made such a positive impression on you. It's wonderful to know that the gym met your expectations. Your high praise for our hotel's cleanliness, condition, service, and room amenities is very much appreciated.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Hotel Management
by A traveller
Posted Jan. 28, 2024 on Expedia
Lovely staff, great location, spacious rooms, and a comfortable bed!
Comment from Hotel Management
Jan. 29, 2024 by Guest Experience Assistant, Hotel Management
Dear Nestor, Thank you very much for your kind feedback.We are delighted to hear that our team made a great impression and that our strategic location contributed positively to your stay. It's rewarding to know that the spaciousness of our rooms and the comfort of our specially designed mattresses met your expectations. Your appreciation for the room cleanliness, hotel condition, and the service provided by our team is truly valued.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Assistant
by A traveller
Posted Jan. 27, 2024 on Expedia
by A traveller
Posted Jan. 22, 2024 on Expedia
Decent facilities.
No direct access from the Station.
Comment from Hotel Management
Jan. 23, 2024 by Guest Experience Assistant, Hotel Management
Dear Gautam,Thank you for your review.We are sorry that certain aspects of your stay did not meet your expectations. We strive to provide direct and convenient access from Sants Station and regret if this was not apparent during your visit. Our team is dedicated to maintaining high standards of cleanliness and service, and it seems we have room for improvement based on your feedback. We are pleased to hear that you found our facilities to a satisfactory level and appreciated the amenities we offer.We hope to welcome you again in the future. Best regards,Guest Experience Assistant
by A traveller
We’ll be back!
Posted Jan. 22, 2024 on HotelsA reliably comfortable hotel, in an excellent location.
Comment from Hotel Management
Jan. 22, 2024 by Guest Experience Assistant, Hotel Management
Dear Claire,Thank you for your positive feedback.We are thrilled to hear that you found our hotel to be comfortable and appreciated its convenient location. It's wonderful to know that the cleanliness and condition of our hotel met your expectations and that you were satisfied with the service and room comfort. Our team strives to provide a memorable experience, and your recognition of our efforts is greatly valued.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Assistant
by A traveller
Posted Jan. 20, 2024 on Expedia
The hotel itself is VERY UNIQUE: its decor was exceptional. We actually felt like we were in space our son LOVED IT!!!! The rooms were gorgeous. We felt like royalty.
Comment from Hotel Management
Jan. 21, 2024 by Hotel Management, Hotel Management
Dear Guillermo, Thank you very much for your kind feedback.We are thrilled to hear that our unique decor transported you and your family to an intergalactic adventure, and that the room's design was a hit with your son. It's wonderful to know that the cleanliness, condition of our hotel, and the amenities provided met your high standards, making you feel like royalty.We look forward to welcoming you back for another memorable experience.Best wishes,Hotel Management
by A traveller from London
Posted Jan. 16, 2024 on Expedia
Had to ask about the vip benefit and was told there was no room upgrade because it was the highest category, which according to the categories online is not true
Comment from Hotel Management
Jan. 18, 2024 by Guest Experience Assistant, Hotel Management
Dear Christina,We appreciate that you took the time to share your experience with us.We apologize for any confusion regarding the VIP benefits and room categories during your stay, room upgrades are always subject to availability, and we understand that in your case this was not possible. We continuously strive to ensure our guests receive the correct information and the best possible service.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Assistant
by A traveller
Great place and great value
Posted Jan. 13, 2024 on HotelsGreat place!
Comment from Hotel Management
Jan. 15, 2024 by Guest Experience Assistant, Hotel Management
Dear Jose Angelo, Thank you very much for your kind feedback.We're delighted to hear that you found our establishment to be a great value and that the room cleanliness, hotel condition, service, and room comfort all met your expectations to a high degree. Your appreciation for the efforts of our team is truly motivating, and we are thrilled that you had a memorable experience during your time with us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Assistant
by A traveller
Posted Jan. 11, 2024 on Expedia
by A traveller
Posted Jan. 8, 2024 on Hotels
