Note fondée sur 855 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très bruyant, passer votre chemin
Publié le 24 sept. 2023 sur HotelsHôtel situé au bord d’une autoroute et d’une autre route, très bruyant et difficile d’arriver à dormir, trop cher pour la prestation et la situation, salle de bain en mauvais état, réservez ailleurs c’est mon conseil
Commentaires de Gestion de l’hôtel
25 sept. 2023 par Sakib , Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate your input, as it helps us to improve our services and make necessary adjustments.We are truly sorry to hear that your experience was not up to your expectations. We understand how important a peaceful night's sleep is to our guests, and it's disappointing to learn that the noise from the motorway and road disrupted your rest. We apologize for any inconvenience this may have caused.Regarding our pricing, we continuously evaluate our rates to ensure they align with the quality of service and amenities we provide. We regret that you found it to be expensive for the location and service offered. Rest assured, we will take your comments into consideration during our pricing review.Furthermore, we are concerned to hear about the condition of the bathroom during your stay. Our maintenance team will investigate this matter promptly to ensure that any necessary repairs or improvements are made.If you ever decide to give us another chance in the future, we hope to provide you with an improved experience that meets and exceeds your expectations. Please do not hesitate to reach out to our management team if you have any further concerns or suggestions.Thank you for choosing to stay with us, and we wish you safe and enjoyable travels in the future.
par un voyageur
Publié le 28 mai 2023 sur Expedia
L’accueil en français nous a charmé. Belle chambre avec tableaux typiques route 66. Bien situé À recommander
Commentaires de Gestion de l’hôtel
30 mai 2023 par General Manager, Gestion de l’hôtel
Dear Muriel, It was such a pleasure to welcome you to Best Western Desert Villa Inn! We're thrilled that our excellent location suited your travel needs, and we appreciate you highlighting our excellent location. Thank you so much for recommending us to your fellow travelers, and we hope to welcome you back again soon.
par un voyageur
Publié le 11 avr. 2023 sur Expedia
Parfait pour un stop d'une nuit
Commentaires de Gestion de l’hôtel
13 avr. 2023 par General Manager, Gestion de l’hôtel
Dear Celine,We always enjoy hearing from our guests, and we're glad you had a pleasant visit. If you find yourself back in the area, we'd be happy to host you again.
par un voyageur
Publié le 14 août 2022 sur Hotels
par un voyageur
The worst service in USA
Publié le 6 juin 2022 sur HotelsSwimming pool is dirty, lamps doesn't working, breakfast close at 5 before 9am instead 9. A man enter in thé room at 8.15 am...
Only thé breakfast is great.
Commentaires de Gestion de l’hôtel
16 juin 2022 par General Manager, Gestion de l’hôtel
Dear Thierry,
We appreciate you for sharing your experience with us. Though we are grateful you chose our hotel to host your stay, we are sincerely sorry to hear that you didn't have the time you expected. We aim to please and make our valued guests feel comfortable during their visit, so it is disheartening to know that wasn't the case for you. Rest assured, your concerns mean a lot to us, and we will consider them as we continue to improve. It is our hope that you will consider staying with us again in the future!
par un voyageur
Publié le 27 févr. 2022 sur Hotels
Personne désagréable à l'arrivée. Et lors du check-out j'en parle même pas!
Les draps sont sales, le matelas inconfortable.
Le petit dejeuner est une blague tout simplement, avec notamment des pancakes, tranches de pain de mie ou pomme emballés a l'unité dans du plastique.
L'emplacement de cet hotel le sauve du 0 pointé!
Tres décevant
Commentaires de Gestion de l’hôtel
1 mars 2022 par General Manager, Gestion de l’hôtel
Dear Gregory,
Thank you for taking the time to let us know about your stay. It is good to hear that you found our location convenient for your needs. That being said, we apologize for any perceived rudeness from our staff; it is important to us that every guest feels welcomed, and we will speak with our team regarding this. Please know your feedback is important to us, and we will be discussing your concerns with the relevant departments as we are always striving to improve our guest experience. We hope you will allow us another opportunity to host you in the future; we want to meet and exceed your expectations.
par un voyageur de Santa Barbara
Publié le 10 mai 2024
par un voyageur
Publié le 21 avr. 2024
ok
par un voyageur
Publié le 9 mars 2024
Loved the convenience!
par un voyageur
Publié le 28 févr. 2024 sur Hotels
