4/10 Poor
Joseph
Travelled with partner
May 14, 2026
Had a problem with the staff after being checked in almost two hours after the check in time. I was sent to the wrong room and was forced to move to another room. When I went to the front desk to request the phone number to register a complaint with the senior leadership, the person at the front desk refused to provide the number and insisted that she had no responsibility for the mixup and it was my fault that I did not hear her as I entered the elevator. No one was sent to the inform me of the mixup until we were in the room and had started unpacking. That attitude persisted from her during our entire stay. Great location, very historical, the staff needs an attitude adjustment. I worked as a District Manager in a retail grocery chain with over 3,000 associates working in my area. I always told the Team that “We are in the Customer Service Business, we just happen to sell food. The clerk behind your desk did not deliver that service.
Joseph
Stayed 3 nights in Apr 2026































