Ratings based on 943 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 23, 2024 on Expedia
I liked the layout of the hotel and amenities . I didn't understand the trashliners not being in the trash cans. We as the guests of the hotel had to complete the task for lining the trash cans in our rooms everyday. I found that very strange.
Comment from Hotel Management
Feb. 25, 2024 by pd, Hotel Management
Thank you for your response. We will use this feedback to better serve our guests.
by A traveller from Del Valle
Posted Feb. 23, 2024 on Expedia
Sean, the front desk guy was very very nice and helpful and whatever he said he did which I really greatly appreciate very attentive to the customer
Comment from Hotel Management
Feb. 25, 2024 by pd , Hotel Management
Thank you so much for your feedback! I will be sure to let Sean know he made a lasting impression!
by A traveller
Enjoyable
Posted Feb. 22, 2024 on HotelsIt’s really nice. A little dated but beautiful.
Comment from Hotel Management
Feb. 25, 2024 by pd, Hotel Management
Thank you for your feedback!We hope to see you again soon!
by A traveller
Posted Feb. 18, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by PD, Hotel Management
Hello Dionel, Thank you for your feedback! We hope to see you again soon!
by A traveller
Posted Feb. 18, 2024 on Expedia
I was napping in my room shortly after checking in at 3 when a man tried to enter my room. No Knock. No announcement of who they were. I was so AFRAID ! I called downstairs and the front desk was like “oh maybe it was housekeeping “. They showed me no sense of heighten awareness like myself. I put on my shoes went downstairs to the front desk and expressing my concern of some strange person coming in my room. It ended up being housekeeping but why did he need to come in my room after I checked in? I could have been nude showering etc. Needless to say I immediately checked
out and went to stay elsewhere I will never stay at this property ever again. They showed me no evidence that they actually were concern about my safety.
Comment from Hotel Management
Feb. 19, 2024 by pd, Hotel Management
Katina, we are so sorry for this issue. We have taken the necessary steps to ensure that this does not happen again. Again, I am so sorry this happened to you.
by A traveller
Posted Feb. 11, 2024 on Expedia
Didn’t end up staying and they took my money anyways. That’s not cool and I won’t be using Expedia for any bookings ever again. I loved Expedia and used it for every booking I made but after this..no more!
Comment from Hotel Management
Feb. 13, 2024 by PD, Hotel Management
Hi Michael,Please contact Expedia, so they can contact us in regards to this. I would need more information to understand the situation. Thank you.
by A traveller
Posted Feb. 11, 2024 on Hotels
Comment from Hotel Management
Feb. 13, 2024 by The Elegante Hotel, Hotel Management
Thank you for your feedback, we are very pleased to hear that you enjoyed your stay. Thank you for choosing The Elegante Hotel as your first choice.
by A traveller
Posted Feb. 11, 2024 on Expedia
Great people and food
Comment from Hotel Management
Feb. 12, 2024 by pd, Hotel Management
Thank you for your feedback! Glad you enjoyed your stay here with us!
by A traveller
Posted Feb. 9, 2024 on Expedia
It seems like it was a nice property at one point that is now run down! The bathroom was not clean and the bed mattress is worn out! It was hot and the people were very loud in the hallway and next door! We got 0 rest!
Comment from Hotel Management
Feb. 12, 2024 by pd, Hotel Management
Hi Corenda, I am so sorry to hear about your issues during your stay! We will use your feedback to make things better moving forward.
by A traveller
Posted Feb. 7, 2024 on Hotels
Comment from Hotel Management
Feb. 12, 2024 by pd, Hotel Management
Thank you for your feedback, hope to see you again soon!
