Ratings based on 288 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from San Jose
Posted Jan. 21, 2024 on Expedia
The property is located at the very convenient location where you can get access to shopping centers and popular site seeing places like CCTV building and Ding Zun tower.
Comment from Hotel Management
Jan. 23, 2024 by Front Office James, Hotel Management
Dear valued guest,Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!
by A traveller
Posted Dec. 11, 2023 on Expedia
Comment from Hotel Management
Dec. 15, 2023 by Front Office James, Hotel Management
Dear valued guest,Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!
by A traveller
Posted Oct. 27, 2023 on Hotels
It’s disappointing that there is cooling in the hotel room. The aircon is centrally controlled and couldn’t be turn off even from the hotel room.
Comment from Hotel Management
Oct. 30, 2023 by Front Office James, Hotel Management
We sincerely apologize for your uncomfortable stay, and do appreciate your comments of all our air condition problem. Despite all our efforts, we are running a hotel of nearly 15 years' history and, inevitably, having difficulties on balancing our service standard with the increasing cost of doing so. Nevertheless, we do thank you for letting us know what remains to be done, and we promise that we will look up to the highest standard of hospitality and keeping working on, which will satisfy your standard in the upcoming future. Your comments have been shared with the entire management team already as usual. We look forward to seeing you again!
by A traveller
Posted Oct. 26, 2023 on Expedia
Comment from Hotel Management
Dec. 11, 2023 by James Front Office, Hotel Management
Dear valued guest,Thank you for staying at Renaissance Beijing Capital Hotel, and it has been a pleasure of us to release you from the tiredness and un-comfortableness that your schedule might cause. We appreciate your comments on our services as well as our facilities, which have been shared with the entire management team already. We look forward to your next visit!
by A traveller
Posted Sep. 18, 2023 on Hotels
Comment from Hotel Management
Oct. 30, 2023 by Front Office James, Hotel Management
Dear valued guest,Thank you for selecting Renaissance Beijing Capital Hotel for your stay. We are fortunate to have such an ideal location in Beijing CBD and be easy to get to most of the attractions. We are happy to hear that you had an enjoyable stay. We look forward to your next visit, will be ready to navigate you for something wonderfully new to discover.
by A traveller
Posted Aug. 20, 2023 on Expedia
Comment from Hotel Management
Aug. 21, 2023 by Henry Zhao, Hotel Management
Dear valued guest,Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!Henry Zhao Director of Sales & Marketing
by A traveller from Allen
Posted Aug. 6, 2023 on Expedia
This is the designated hotel that I stay when I travel to Beijing for business and pleasure. Rooms in Club floors are more comfortable than ordinary ones. You can also enjoy of using lounge for afternoon tea, breakfast and happy hour entertainment. Great place to stay.
Comment from Hotel Management
Aug. 8, 2023 by Reservation , Hotel Management
Dear valued guest,Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!Henry Zhao Director of Sales & Marketing
by A traveller
Posted Aug. 6, 2023 on Expedia
Had to change rooms twice before eventually giving up and settling with the 3rd room, because of the reek of cigarette smoke in the rooms. Hard to believe they are supposed to be non-smoke rooms.
However, the staff was super nice and helpful, not only carried my luggage to the floor after seeing me having trouble with the big backpack but also went back and forth between the rooms and front desk, saving me time and trouble. Greatly appreciated.
Comment from Hotel Management
Aug. 8, 2023 by Reservation , Hotel Management
Dear valued guest,Thank you for staying with us and we apologize for bringing you an unpleasant experience of staying here. We are on the way to solve the problems that you kindly mentioned in your comments, which have been shared with the entire management team. Wish you have a pleasant day and we sincerely look forward to welcoming you back!Henry Zhao Director of Sales & Marketing
by A traveller
Posted May 12, 2023 on Expedia
Comment from Hotel Management
Dec. 11, 2023 by James Front Office, Hotel Management
Dear valued guest,Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!
by A traveller
Great choice to stay for business travel
Posted Oct. 25, 2021 on HotelsThe hotel receptionist Fiona is a hero. She helped me to find my China phone left in a taxi. Without her help, my business travel in China would have much trouble.
The hotel also provided plenty of choice in breakfast, which I rated the best among other hotels I ever stayed in Beijing.
Comment from Hotel Management
Oct. 27, 2021 by Carmen Feng, Hotel Management
Dear valued guest,
Thank you for being a loyal friend to Renaissance Beijing Capital Hotel! We are glad to hear that you have enjoyed your stay with us as well as our staff service. It has been our honor to provide you home-feeling services, and we are thrilled to be you "home" in Beijing! We look forward to your next visit!
Carmen Feng
Assistant Marketing Communications Manager
