Ratings based on 713 Guest Reviews
Hear it directly from our travellers
3.2 Room cleanliness
3.5 Service & staff
3.1 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 19, 2024 on Hotels
Comment from Hotel Management
Feb. 21, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Brittanie,Thank you for taking the time to write a review of your stay at the HomeTowne Studios & Suites by Red Roof Bentonville. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management
by A traveller
Posted Jan. 28, 2024 on Expedia
It was just right for my short stay
Comment from Hotel Management
Jan. 30, 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Dorothee. The staff and I at the HomeTowne Studios & Suites by Red Roof Bentonville appreciate your 4/5 score following your stay. I am happy that you found our hotel to be just right for you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Red Roof Management
by A traveller
Posted Jan. 26, 2024 on Hotels
Comment from Hotel Management
Jan. 27, 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Kelvin, Thank you for taking a moment to complete our survey at the HomeTowne Studios & Suites by Red Roof Bentonville. I was disheartened to see your stay resulted in a 2/10 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
by A traveller
Posted Jan. 18, 2024 on Expedia
Comment from Hotel Management
Jan. 19, 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Lior,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios & Suites by Red Roof Bentonville and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A traveller
Posted Jan. 16, 2024 on Hotels
Comment from Hotel Management
Jan. 17, 2024 by Adraine Rediresponse Specialist, Hotel Management
Hello Brain,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES BENTONVILLE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
by A traveller
Posted Jan. 15, 2024 on Expedia
Room was crap! No coffee pot! Phone to desk broken. Shower head sprays all over floor.
Comment from Hotel Management
Jan. 16, 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Mark, Thank you for the feedback about your recent stay at our hotel HomeTowne Studios & Suites by Red Roof Bentonville. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the upkeep of the room not being to your liking, the phone being broken and the shower head. We apologize for any inconvenience caused during your visit. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our Red Roof team to ensure improvements are made.On your next stay should you need any assistance with our amenities, please speck with our front desk personnel immediately so we can take care of the issue to ensure your comfortable. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A traveller
Posted Dec. 31, 2023 on Hotels
Comment from Hotel Management
Jan. 2, 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Mark,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management
by A traveller
Posted Dec. 11, 2023 on Hotels
Comment from Hotel Management
Dec. 11, 2023 by Chevanese RediResponse Specialist, Hotel Management
Thank you, Natyavia, for being our guest at the HomeTowne Studios & Suites Bentonville. We value you as a our guest and welcome your 6/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
by A traveller
Posted Nov. 28, 2023 on Expedia
Nothing
Comment from Hotel Management
Nov. 29, 2023 by Antonio,RediResponse Specialist, Hotel Management
Hello Kevon, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES BENTONVILLE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist
by A traveller
Posted Nov. 19, 2023 on Expedia
Amazing location
Comment from Hotel Management
Nov. 20, 2023 by Oniel Rediresponse Specialist, Hotel Management
Hi Cristian,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios & Suites by Red Roof Bentonville. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know that our hotels location was to your liking. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
