Note fondée sur 38 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Sabrina Mitchell, Gestion de l’hôtel
Dear Andrew,We are sorry to hear you were not happy with your stay with us. If you could share some more details with us then I may be able to resolve teh issues.
par un voyageur
Publié le 24 janv. 2024 sur Expedia
In short, don't stay here if you want to get any sleep or value service in any way, I think this place is an actual scam. The hotel has/operates a bar on premise that stays open very late and blasts music, making it impossible for anyone at the "hotel" to sleep until they finally turn off the music (we're talking 1am ). If you see Google saying the bar "closes" at 10pm, that's not accurate, it stays open much later. I have no idea how this hotel has very many guests given this, basically everyone has to stay up until the bar shuts down/the DJ gets tired, it's literally at the hotel. I feel like the hotel was a complete scam, and have never seen a setup like this before, there's zero sound insulation. Service otherwise was virtually nonexistent, they didn't seem happy to have me check-in, and ghosted me at the front desk for ten minutes with no explanation, then suddenly came back to check me in.
Commentaires de Gestion de l’hôtel
24 janv. 2024 par General Manager, Gestion de l’hôtel
Dear Luke,The annual Bequia Music Festival, which takes place at the end of January every year is currently in session so there is indeed music playing at the Frangipani until late for this week. We have another event on Thursday night and the festival is also in session at the Bequia Plantation Hotel and De Reef Restaurant. We apologize for the music that takes place during the festival and we are sorry you couldnt sleep We would be happy to offer you another night free at any time pending availability. We have been in business for over 50 years and continue to serve our guests.
par un voyageur
Publié le 17 janv. 2024 sur Expedia
Charming old hotel with great views could do with money being spent on it, and a bit more care to clean and check.
Friendly helpful staff
Commentaires de Gestion de l’hôtel
19 janv. 2024 par Sabrina Mitchell, Gestion de l’hôtel
Thanks David. It was a pleasure having you. We are still in recovery mode after Covid and have just begun our refurbishment program. I trust that your next visit to us you will see drastic improvements.
par un voyageur
Publié le 5 janv. 2024 sur Expedia
We like the location close to the great beaches and nearby restaurants, had a cool bar and dining set up over looking the waters, didnt try their food or drinks no comment there. Stayed one night for over $600ec and was placed in one room without a AC or working fan some lights didnt work no 120v outlet made a complaint to get upgrade to a sloghtly better building across the way all was fine until we had to go to the bathroom that had a large investation of millipeded and 2 small gieko, couldnt do another night, they can keep the over priced change, the manager didnt have any courtesy to even address us at any point, theres way too much nicer place in bequia to stay. THIS is My honest experience
Commentaires de Gestion de l’hôtel
12 janv. 2024 par Sabrina Mitchell, Gestion de l’hôtel
Dear JasonThank you for your feedback. We do have Air conditioned rooms available, but you did not reserve one. We did however upgrade you to one at no extra cost. As we live in the Caribbean, gekos as you call them are everywhere and we cannot control this. The voltage here is 220 volts. We do not have 110 volts because that is not the voltage in this country. We are sorry that you were unhappy with your stay with us, and hope that you can return for a free night.
par un voyageur
Publié le 17 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
7 janv. 2024 par General Manager, Gestion de l’hôtel
Thank you for your visit. We look forward to seeing you again soon.
par un voyageur
Publié le 19 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 nov. 2023 par Sabrina Mitchell, Gestion de l’hôtel
Thank you for your kind words. We are pleased you had a wonderful stay and look forward to seeing you again soon.
par un voyageur
Publié le 16 nov. 2023 sur Expedia
I like the seaview from room window
I liked the balcony and view
I made a booking with Expedia for two nights at the rate of $50 USD per night.
Expedia do not take the money but Frangipani was supposed to. My cards are all working for bookings everywhere else. Frangipani rejected payments several times.
I wrote many emails to say I would be turning up and will pay upon arrival.
When I turned up Sabrina the owner/manager, said she was no way going to let me have the website price that is shown on my reservation. She claimed the price was for one night, but clearly as you will see, it says two.
Then she said it was a special offer for locals only. Local independence day. Another load of codswallop. I had seen these advertised prices for so many weeks, long before I even arrived in the country. She could see I had lots of bags and that I would have little choice.
So,then she cancelled my booking and told me to make another booking.
Then she contacted Expedia immediately so when I looked the prices had more than doubled. I asked why she changed the prices as I knew she did because she ran away from the counter for so long. She did not deny. She said she contacted Expedia and asked them to remove the offer ASAP. And they did. She cancelled my reserved booking, and did not honour this out of decency. She said 'there is no way I am giving you a room at $50 per night'. It did not matter that this was advertised at this price.
Totally unfair and false advertising
Commentaires de Gestion de l’hôtel
19 nov. 2023 par Sabrina Mitchell, Gestion de l’hôtel
Dear Jada,As you are aware, the credit card you provided to confirm the reservation was declined, so we cancelled the reservation. When you arrived at the hotel to check in, I offered you a free upgrade to a nicer room and you declined to accept this. I also offered you a special rate that was cheaper than Expedia, and we did our best to accommodate you. I am sorry that you were not happy with your stay with us. Best of luck in your travels. Take good care.
par un voyageur
Publié le 18 oct. 2023 sur Expedia
To much mosquitoes at the room and there were not enough amenities to to help with the problem
Commentaires de Gestion de l’hôtel
19 oct. 2023 par Sabrina Mitchell, Gestion de l’hôtel
HI Brain,We are sorry to hear of the mosquito problem, but as you know this is a Caribbean issue..we dont have snow but we do have mosquitoes. We do have bug spray at the reception-all you had to do was ask. It is our policy to keep some OFF in the hotel rooms but often our guests remove them on departure. We do hope however that you enjoyed Bequia and your stay with us and we look forward to seeing you again.
par un voyageur
Publié le 21 sept. 2022 sur Expedia
Even though it was off season the staff was very friendly and attentive to my needs. Rooms very clean and spacious
par un voyageur
Publié le 28 févr. 2022
Commentaires de Gestion de l’hôtel
28 févr. 2022 par Reservations, Gestion de l’hôtel
Thank you for your feedback. We offered you a free upgrade and we are sorry that you indicated that the stay was terrible. We are pleased to see however that you enjoyed the party at our bar last night, and that you posted some lovely pictures to your facebook account. You looked like you had fun.
