Ratings based on 55 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
A nice place for a couple
Posted Aug. 24, 2019 on HotelsThe castle and its park are beautiful and the property is extremely quiet. We enjoyed the great breakfast buffet.
Not so good was the restaurant (we ordered a package with a three course dinner). The waiter was not well trained, the menu card showed a different dessert than we were served. The food itself was ok.
Comment from Hotel Management
Sep. 19, 2019 by Schlosshotel, Hotel Management
Thank you for the rating. We are happy to hear that you enjoyed the location and had a good start to the day with our breakfast. With regret we read that your visit in our restaurant did not satisfy you. We are very sorry and it does in no way meet our requirements. We will sit down with the staff of the respective departments to work out solutions and improvement approaches together and apologize for the inconvenience. We hope to see you again and to convince you of our efforts.
by A traveller
Not the “destination hotel” they think they are
Posted Oct. 8, 2018 on HotelsNEVER AGAIN! What could have been a nice stay in what looks like it could have been a castle, our otherwise clean room looked like any basic “chain” hotel room. It was the service, or lack there of, that was terrible. The dinner in the restaurant was over cooked, dried out, overly salty and served by a snarky waitress. The person at the reception desk was either absent or too busy to notice that someone was waiting for help. The kitchen was slow in replacing empty serving platters for the breakfast buffet and we were locked out of the hotel at night because we came back to the hotel after 10:00 pm. (Instructions about keeping your key for a late return were ONLY written in German). I absolutely do NOT recommend this hotel! There are much better places to stay in this area.
Comment from Hotel Management
Oct. 9, 2018 by Schlosshotel, Hotel Management
Dear Guest, Thank you very much for taking the time to rate us. With regret we read that your stay with us did not satisfy you. We are very sorry and it does in no way meet our requirements. We will sit down with the staff of the respective departments to work out solutions and improvement approaches together and apologize for the inconvenience. We hope to see you again and to convince you of our efforts.
by A traveller
Posted May 5, 2018 on Expedia
by Amanda
Nice hotel off the beaten path
Posted Oct. 7, 2017 on HotelsWe stayed here for a short weekend trip to Poland and the Saxon/Bohemian Switzerland National Park. There is nothing of note in the immediate area, but you are very close to many things within a two hour radius. The hotel is clean and comfortably furnished. The biggest disappointment is that the majority of the rooms are not in the castle, but a modern addition. Breakfast is tasty with a decent variety of food. We arrived late and were accommodated. All the staff was very friendly.
Comment from Hotel Management
Sep. 3, 2018 by Schlosshotel, Hotel Management
Thank you for the rating. We are happy to hear that you enjoyed your stay at our house and hope to welcome you again.
Recommended
for Everyoneby A traveller
Nice on the outside
Posted Aug. 25, 2014 on Expedia
Cons: The beds!!!!!
Our first sight of the hotel was one of surprise, it looked very impressive as we came into the driveway, grand indeed. However, the excitement left as we saw the room! It was dark, poorly furnished and the bed was the worst we had slept in on our four night tour. What is it with the pillows!!!! This hotel provided a large, completely flat one which was neither use nor ornament!
The internet was a bit of a pain as each device needed it, sown password.
Breakfast was good but it was over priced for what it offered, obviously we paid a premium for its exterior good looks!
by A traveller from Nordhausen
Posted Jan. 18, 2024 on Expedia
Ausstattung und Sauberkeit der Zimmer ist gut.
Das Restaurant war am Anreiswtag geschlossen. Das Frühstück war einfach schlecht. Etagere mit Wurst und Käse sowie Kaffee wurde auf den Tisch gestellt. Alles andere musste man "erbetteln".
by A traveller
Posted Oct. 20, 2023 on Hotels
Comment from Hotel Management
Oct. 22, 2023 by von Manfred, Hotel Management
Sehr geehrter Herr Manfred,Vielen Dank für Ihre Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns sehr darüber, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit herzlichen Grüßen,Management Team
by A traveller
Posted Sep. 4, 2023 on Hotels
Comment from Hotel Management
Oct. 22, 2023 by von Carsten, Hotel Management
Sehr geehrter Herr Carsten,Vielen Dank für Ihre Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns sehr darüber, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit herzlichen Grüßen,Management Team
by A traveller
Posted Aug. 16, 2023 on Expedia
Geschickt gelegen für Wandertouren im Zittauer Land oder einen Ausflug nach Görlitz
Leckeres Abendessensangebot
by A traveller
Posted Aug. 11, 2023 on Hotels
Nettes Personal tolles Hotel sauber gutes Frühstück alles perfekt
