Ratings based on 926 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 4, 2024 on Hotels
Every thing was great
Comment from Hotel Management
Mar. 6, 2024 by María Astorqui, Hotel Management
Dear Carlos,Thank you very much for rating our establishment so positively. Our customers are our best reference for improvement and that is why your comments are very important to us.We hope to see you again among us or in any of the hotels of the Sercotel Hotels chain.Sincerely:
by A traveller
Lovely stay in Bilbao
Posted Jan. 19, 2024 on HotelsNice location and comfortable rooms.
Comment from Hotel Management
Jan. 24, 2024 by María Astorqui, Hotel Management
Dear Marc,Thank you very much for rating our establishment so positively. We hope to see you again among us or in any of the hotels of the Sercotel Hotels chain.Sincerely:María AstorquiFront Office Manager
by A traveller
Posted Dec. 29, 2023 on Expedia
The first day the sheets had a yellow stains in 2 places. The staff was trying to resolve the issue, but entire hotel only has one person working in the evenings. There was No housekeeping personnel to change sheets so we had to do it ourselves. The rooms do not have coffee or tea kettle. No sleepers or bath ropes as well. Breakfast is not bad, but exactly the same every single day. Will not recommended staying in this hotel.
by A traveller
Posted Dec. 14, 2023 on Hotels
4th time we have stayed at this hotel once again a lovley stay, only slight issue this time came at check out, only 1 person on the desk to check people out and in and store luggage it took 40 minutes to check out. Will come back.
by A traveller
Posted Nov. 25, 2023 on Expedia
Great location, comfortable befs, quiet at night
by A traveller
Posted Nov. 18, 2023 on Expedia
IT IS VERY GOOD HOTEL, THE PERSON MADE CHECK SANDRA IS EXCELLENT WE HAD A VERY GOOD STAY
by A traveller
Posted Oct. 26, 2023 on Expedia
First rate hotel in centre of lovely, walkable, culturally vibrant city
by A traveller
Posted Oct. 22, 2023 on Hotels
by A traveller
Very good hotel
Posted Oct. 21, 2023 on HotelsThis is a modern hotel, very nice and the superior rooms are suites. The breakfast looked very good but we didn’t have it because of timing of other things we were doing.
Recommend you stay here when in Bilbao. A nice walk along the river brings you to the guggenhiem and a short walk you are in old town.
by A traveller
Great location, large rooms
Posted Oct. 18, 2023 on HotelsVery large comfortable modern room , well located for exploring Bilbao, would recommend.
