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Crowne Plaza Birmingham City Centre by IHG

4.0 star property
4-star hotel near The Mailbox

Choose dates to view prices

Photo gallery for Crowne Plaza Birmingham City Centre by IHG

Daily buffet breakfast (GBP 16.95 per person)
Suite, 1 Bedroom
Lobby
Suite, 1 Bedroom
Front of property - evening/night

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Gym
  • Room service
  • Bar
  • Housekeeping

Explore the area

View in a map
Central Square, Holliday Street, Birmingham, England, B1 1HH
  • Place, The Mailbox
    ‪2 min walk‬
  • Place, International Convention Centre
    ‪5 min walk‬
  • Place, Utilita Arena Birmingham
    ‪8 min walk‬
  • Airport, Birmingham (BHX)
    ‪18 min drive‬

Room options

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

9.6 out of 10
Exceptional
(9 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

9.2 out of 10
Wonderful
(79 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Club Lounge Access (Club Floor)

Premium Room, 1 King Bed, Club Lounge Access (Club Floor)

Premium Room, 1 King Bed, Club Lounge Access (Club Floor)

9.2 out of 10
Wonderful
(9 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(46 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Accessible

9.0 out of 10
Wonderful
(6 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed (Upgraded, High Floor)

Standard Room, 1 King Bed (Upgraded, High Floor)

Standard Room, 1 King Bed (Upgraded, High Floor)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Accessible (Standalone Shower)

Standard Room, 1 Double Bed, Accessible (Standalone Shower)

Standard Room, 1 Double Bed, Accessible (Standalone Shower)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible (Walk in Shower)

Standard Room, 1 Double Bed, Accessible (Walk in Shower)

Standard Room, 1 Double Bed, Accessible (Walk in Shower)

  • Sleeps 2
  • 1 Double Bed

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About the area

Birmingham

Central Birmingham getaway .Within a 10-minute walk of this Birmingham City Centre hotel, you'll find The Mailbox and Utilita Arena Birmingham. Centenary Square and Spirit of Enterprise are also within half a mile (1 km).

What's nearby

  • The Mailbox - 2 min walk - 0.2 km
  • International Convention Centre - 5 min walk - 0.4 km
  • Utilita Arena Birmingham - 8 min walk - 0.7 km
  • O2 Academy Birmingham - 9 min walk - 0.8 km
  • Bullring & Grand Central - 10 min walk - 0.9 km

Getting around

  • Library Tram Stop - 4 min walk
  • Birmingham (QQN-New Street Train Station) - 8 min walk
  • Birmingham Airport (BHX) - 35 min drive

Restaurants

  • ‪Malmaison Birmingham - ‬4 min walk
  • ‪Medicine Bakery And Kitchen - ‬5 min walk
  • ‪Tamatanga - ‬4 min walk
  • ‪Nando's - ‬5 min walk
  • ‪Elio Cafe - ‬5 min walk

About this property

Crowne Plaza Birmingham City Centre by IHG

4-star hotel near The Mailbox
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 7438 square feet (691 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Crowne Plaza Birmingham City Centre by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Birmingham hotel is smoke free.

  • 1 building
  • 312 guestrooms or units
  • 11 levels
  • Meeting rooms
  • 7438 sq ft of conference space
  • 691 sq m of conference space
  • Built in 1974
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza Birmingham City Centre by IHG offers 312 accommodations with safes and coffee/tea makers. A pillow menu is available. 43-inch flat-screen televisions come with digital channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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  • Air conditioning
  • Breakfast available
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includes taxes & fees
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Property amenities

Family friendly

  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured self parking on site (GBP 21 per day)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16.95 for adults and GBP 16.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Thin carpet in room
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 43-inch flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 16.95 for adults and GBP 16.95 for children
  • Secured self parking fee: GBP 21.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Eurocard, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Birmingham City Centre Crowne Plaza
Crowne Plaza Birmingham City Centre
Crowne Plaza Hotel Birmingham City Centre
Birmingham Crowne Plaza
Crowne Plaza Birmingham City Centre Hotel Birmingham
Crowne Plaza Birmingham City Centre Hotel
The Crowne Plaza Birmingham City Centre
The Crowne Plaza Birmingham C
Crowne Plaza Birmingham City Centre
Crowne Plaza Birmingham City Centre by IHG Hotel
Crowne Plaza Birmingham City Centre an IHG Hotel
Crowne Plaza Birmingham City Centre by IHG Birmingham
Crowne Plaza Birmingham City Centre by IHG Hotel Birmingham

Reviews

Crowne Plaza Birmingham City Centre by IHG Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 665 out of 1002 reviews
Rating 8 - Good. 217 out of 1002 reviews
Rating 6 - Okay. 61 out of 1002 reviews
Rating 4 - Poor. 33 out of 1002 reviews
Rating 2 - Terrible. 26 out of 1002 reviews

Reviews

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was fabulous and the host Sylvia was excellent.
Stayed 1 night in Aug 2025

10/10 Excellent

Lee

Stayed 1 night in Jul 2025

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I will be staying here again !!!!
Stayed 2 nights in Aug 2025

8/10 Good

Hayley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Close to the city centre.
Stayed 1 night in Aug 2025

8/10 Good

lewis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, spacious room

Room is clean and spacious. Air con was needed so great. Could have more selection of drinks as no fruit tees and not enough milk. Bathroom clean but shower really hard to get cooler as hot
Stayed 1 night in Aug 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous in every way!

Fabulous hotel. First time I stayed here, but I'll definitely return. The reception staff were lovely, room was huge, gorgeous comfy pillows duvel and bed. Great bathroom, water provided too. Mailbox and Broad Street just around the corner and a short walk from New Street Station too. Highly recommended, we didn't want to leave!
Stayed 1 night in Aug 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality hotel club lounge upgrade is worth the price for drinks, snacks and continental breakfast. Perfectly positioned for nightlife, theatre shopping and restaurants
Stayed 1 night in Aug 2025

8/10 Good

Kirk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and courteous staff
Stayed 2 nights in Aug 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Gulnar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing stay, ideal location

Excellent choice of breakfast, limited restaurant menu however it’s decent. Walking distance to a lot of great places, being in the city centre. Canal walk is 5 mins walk, library, eating places. Staff was polite and helpful. Wish had a swimming pool but otherwise 5/5 Do account for parking (£15-21 / day) and clean air zone charges £8/day
Stayed 4 nights in Aug 2025

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Melvie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel friendly staff

I really enjoyed my stay. The staff were very helpful and attentive at all times. Breakfast great lots of choices. Dinner was excellent served ver hot . All the meals i had were very tasty and of good quality. The icream portion served with the chocolate was a bit on the small side. It needed to be a full scoop minimum .
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was quiet, have stayed there a few times and will return, restaurant staff area amazingly friendly and helpful during breakfast. Will highly recommend
Stayed 3 nights in Jul 2025

10/10 Excellent

Emily

Stayed 1 night in Jul 2025

10/10 Excellent

Renae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Alexander

Stayed 3 nights in Apr 2025

10/10 Excellent

J Raymund Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and the front desk officwas very accomplished. Shout out to Mr. Soon.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Tuna, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities
Great expreimce!
Stayed 6 nights in Jul 2025

6/10 Okay

Ebrahim

Stayed 1 night in Jul 2025

8/10 Good

Freya

Stayed 1 night in Jul 2025

8/10 Good

emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Jul 2025