Note fondée sur 728 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,1 Service et personnel
2,8 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 nov. 2022 sur Expedia
Accest facile et belle hotel, et un bon déjeuner le matin avec un bon café
le choix des restaurants est tres limité.
Commentaires de Gestion de l’hôtel
30 nov. 2022 par Manager, Gestion de l’hôtel
Hello Denis,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.
par un voyageur
Publié le 10 juill. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
12 juill. 2019 par Hotel Manager, Gestion de l’hôtel
Dear Guest,
Thanks for your stay. Please let us know if there are any other suggestions from you, which can help improve your experience with us next time.
Please visit us again.
Sincerely
Hotel Manager
par un voyageur
Publié le 26 avr. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
27 avr. 2019 par Hotel Manager, Gestion de l’hôtel
Dear Guest,
Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again.
Sincerely,
Hotel Manager
par un voyageur
Publié le 21 avr. 2024
Commentaires de Gestion de l’hôtel
11 mai 2024 par Hotel Manager , Gestion de l’hôtel
Dear Tony,Thank you for your stay and the three stars. From an improvement point of view, we look for specific comments about what you liked and not. You will have a better experience next time. We hope to welcome you back soon.Sincerely, Hotel Manager
par un voyageur
Publié le 16 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par Manager, Gestion de l’hôtel
Hello Brandon,We're pleased to hear you had an enjoyable stay with us! If you have any further feedback to share, please feel free to reach out to us so we can continue to improve our services. We look forward to welcoming you back in the future!
par un voyageur
Publié le 16 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 mars 2024 par Manager, Gestion de l’hôtel
Hello Miguel, We apologize for any shortcomings during your stay and would like to hear more about your experience to improve our services. Please contact us directly to share your feedback.
par un voyageur
Publié le 10 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Cristhian,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 6 mars 2024 sur Expedia
The Lady at the front desk was VERY rude to me!!!!! Very unprofessional and disrespectful..
Commentaires de Gestion de l’hôtel
6 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear James,We deeply apologize for any rudeness or lack of courtesy you encountered during your stay. This behavior is not reflective of our standards or values, and we take your feedback seriously. Rest assured, we will address this matter with our team to ensure it doesn't happen again. We hope you will visit again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 3 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 mars 2024 par Manager, Gestion de l’hôtel
Hello Nancy,We are delighted to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon for another exceptional visit!
par un voyageur
You get what you pay for or less.
Publié le 27 févr. 2024 sur HotelsFirst my keys didn’t work so I had to go back to the front desk to get them remade. Then when I got in the room, there was a towel that appeared to be used sitting on the bathroom counter. And when I pulled the cover back to rest, it appeared it’d been slept in and the sheets just pulled back. It didn’t seem fresh. The walls are very thin and the bathroom outdated. Very basic.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear CIANA,We sincerely apologize for the inconvenience you encountered during your stay. It's regrettable to hear about the issues with your room keys, the cleanliness concerns, and the overall condition of the room. Your feedback is important, and we take it seriously. Our team will address the key card issue to ensure smoother check-ins for our guests, and we will reinforce our cleaning procedures to prevent such oversights in the future. Regarding the thin walls and outdated bathroom, we appreciate your observation. We continuously work on improvements, and your input guides us in enhancing our facilities.Sincerely, Hotel Manager
