Ratings based on 932 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Lost some pizzazz
Posted Feb. 2, 2024 on HotelsI've stayed before & it was great this time not so much in that the room was a sad state. Fixtures hanging off the wall, grouting missing, really poor sound proofing, out of the three lifts only one worked but luckily I was able to carry my bags up & down the stairs.
Comment from Hotel Management
Feb. 19, 2024 by Emma Morgan, Hotel Management
Dear Jay, Thank you for your review, We hope to welcome you again soon Regards Emma & The team @ mal
by A traveller
Comfortable and great location
Posted Feb. 1, 2024 on HotelsCheck in wasnt that friendly. Room very comfortable though pillows a bit lumpy/flat! Lovely breakfast and service. Didn’t feel as ‘special’ as when they first opened
Comment from Hotel Management
Feb. 19, 2024 by Emma Morgan, Hotel Management
Dear Polly, Thank you for your 8/10 review, We hope to welcome you again soon Regards Emma & The team @ mal
by A traveller
Posted Jan. 31, 2024 on Expedia
Comment from Hotel Management
Feb. 19, 2024 by Emma Morgan, Hotel Management
Dear Catherine, Thank you for your review, We hope to welcome you again soon Regards Emma & The team @ mal
by A traveller
Posted Jan. 28, 2024 on Expedia
Amazing, welcoming and baby friendly place - we enjoyed our stay so much. Used the cafe next to reception after we dropped off luggage early. Very convenient. Right next to shops. Room temperature could be easier to control, check in quicker and cooked breakfast could be slightly better. Overall was excellent though and will be first choice in Birmingham when we are next back!
Comment from Hotel Management
Feb. 19, 2024 by Emma Morgan, Hotel Management
Dear Sudipan, Thank you for your 5/5 review, We hope to welcome you again soon Regards Emma & The team @ mal
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Feb. 19, 2024 by Emma Morgan, Hotel Management
Dear Janice, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal
by A traveller
Posted Jan. 26, 2024 on Hotels
Comment from Hotel Management
Feb. 19, 2024 by Emma Morgan, Hotel Management
Dear Nnaemeka, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal
by A traveller
Fabulous stay
Posted Jan. 23, 2024 on HotelsGreat stay as always, I’m a regular now, as everyone from reception to housekeeping is just so wonderful, kind and helpful. Nothing is too much trouble.
Comment from Hotel Management
Feb. 19, 2024 by Emma Morgan, Hotel Management
Dear Sue, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal
by A traveller
Posted Jan. 21, 2024 on Hotels
Comment from Hotel Management
Jan. 23, 2024 by Emma Morgan, Hotel Management
Dear Emma, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal
by A traveller
Posted Jan. 19, 2024 on Hotels
Comment from Hotel Management
Jan. 23, 2024 by Emma Morgan, Hotel Management
Dear Peter,Thank you for your review, We hope to welcome you again soon Regards Emma & The team @ mal
by A traveller
Posted Jan. 13, 2024 on Hotels
Comment from Hotel Management
Jan. 23, 2024 by Emma Morgan, Hotel Management
Dear Stacey,Thank you for your review, We hope to welcome you again soon Regards Emma & The team @ mal
