Note fondée sur 620 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 avr. 2024
Commentaires de Gestion de l’hôtel
4 juin 2024 par Kierra Motley, Gestion de l’hôtel
Dear Erica,On behalf of the entire hotel team, I want to thank you for sharing your feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Kierra MotleyComplex Front Desk ManagerWestin Birmingham & Sheraton Birminghamkierra.motley@marriott.com2053073600
par un voyageur
Publié le 17 mars 2024 sur Expedia
The beds were comfortable. You have to pay for parking. The walls were incredibly dusty in the room and there were stains on the comforter. The room phone would not stop beeping. And the room did not have a microwave.
Commentaires de Gestion de l’hôtel
18 mars 2024 par GENERAL MANAGER, Gestion de l’hôtel
Dear Audrey, Thank you for your honest review. We sincerely apologize for not meeting your expectations and the issues you encountered with your guestroom. We have reviewed your comments with our associates to prevent these issues from repeating. We hope you will give us another opportunity to regain your trust on your next visit to Birmingham.Best Regards,Nicole Smith,Guest Experience Manager
par un voyageur
Publié le 16 mars 2024 sur Hotels
par un voyageur
Publié le 14 mars 2024 sur Expedia
Convience
Commentaires de Gestion de l’hôtel
16 mars 2024 par GENERAL MANAGER, Gestion de l’hôtel
Dear Ty, We appreciate you sharing your excellent rating. Our energizing location is perfect for taking advantage of all that our city has to offer. Located in Uptown, Birmingham's newest dining and entertainment district, we are ideally situated for exploring our vibrant Southern town. Thank you for choosing The Westin Birmingham, and we look forward to having the pleasure of welcoming you back soon.Best Regards,Nicole Smith,Guest Experience Manager
par un voyageur
Great Except Parking
Publié le 14 mars 2024 sur HotelsIt was great except but if you go on a holiday expect the valet station to be abandoned and find your own parking in a giant confusing garage
par un voyageur
Comfortable and Clean
Publié le 13 mars 2024 sur HotelsThe staff was super welcoming and helpful throughout the stay. Reading the reviews I was a little hesitant on selecting this hotel, but it was clean and convenient to the stadium. The room was clean and the beds were comfy. No issues and would stay again.
par un voyageur
Publié le 10 mars 2024 sur Expedia
par un voyageur
Truly disappointed that this is a Westin Hotel
Publié le 3 mars 2024 sur HotelsI am going to be extremely honest about our stay here. First thing is for this to a Westin Hotel it did not meet the standards that I am accustomed to from this hotel. We paid $400 for one night to stay here but when we got into the room I immediately noticed the decor was not up to par. We had stained sheets on the bed, the table had dried coffee stains, the lamp is rusting, the carpet has a lot of wear and tear, I could gone on and on about the upkeep of this hotel but I will stop here. On the flip side, the front desk clerk “Latonia” was extremely friendly and provided us with excellent customer service.
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2024 par Rooms Operations Manager, Gestion de l’hôtel
Good evening Jonathan, thanks for the feedback.
par un voyageur
Publié le 2 févr. 2024 sur Hotels
Hotel was very nice and convenient. Valet was amazingly nice and helpful. Only complaints I had were the water pressure in the room was very poor and there was warped wallpaper on the walls like maybe something had leaked and that was not replaced. Otherwise, very nice hotel.
Commentaires de Gestion de l’hôtel
2 févr. 2024 par Kierra Motley, Gestion de l’hôtel
Dear Katrina, Thank you for the perfect rating. We are glad you had a wonderful time at The Westin Birmingham. We apologize for the inconvenience caused to you in your room. We will share your feedback with the appropriate individuals responsible for our future modernization plans. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Best Regards, Kierra Motley, Front Desk Manager
