The property is gorgeous and my room was cozy. I had difficulty checking in, as it was after hours and no one would answer the phone. I finally found the key to my room in an envelope outside with my name on it. The driveway to the rooms is not marked or lit, so that was a bit confusing as well. I stayed 5 nights and only discovered fresh cups, linens, etc. upon check out. Which was also when I saw a staff member for the first time. The restaurant/lounge is not open, and the rooms do not have microwaves, so I had pb&j for Christmas. Its more like an Air B&B than a resort/lodge. I enjoyed visiting Helen, NC, and TN. And the clean coziness of the room was nice. But it was definitely not what I expected at all. The other guests were a bit loud, and they smoked next to the building (which I could smell). All in all not a terrible experience, but definitely would not stay here alone again as I felt very unsafe with no staff there and the area being so poorly lit.