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Boca de Agua Bacalar A Member of Design Hotels

5.0 star property
5-star beachfront hotel near Lake Bacalar

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Photo gallery for Boca de Agua Bacalar A Member of Design Hotels

Exterior
Front of property
Exterior
Tree House (Pool) | Terrace/patio
Tree House, 2 Bedrooms (Pool)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • On private beach
  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Carretera Chetumal-Cancun KM. 4.5, Xul-Ha, QROO, 77963
  • Place, Lake Bacalar
    ‪5 min drive‬
  • Place, Laguna Milagros
    ‪17 min drive‬
  • Place, Cenote Azul
    ‪20 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪38 min drive‬

Room options

View all photos for Tree House (Jungle)

Tree House (Jungle)

Tree House (Jungle)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Tree House (Pool)

Tree House (Pool) | Terrace/patio

Tree House (Pool)

10.0 out of 10
Exceptional
(2 reviews)
  • 75 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Tree House, 2 Bedrooms (Pool)

Tree House, 2 Bedrooms (Pool)

Tree House, 2 Bedrooms (Pool)

  • 90 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

About the area

Xul-Ha

On the beach.Stay at this Xul-Ha hotel and you'll be within 2 miles (3 km) of Lake Bacalar and 6 miles (10 km) of Cenote Azul. Laguna Milagros is within 6 miles (10 km) and Cenote Cocalitos is within 9 miles (15 km).

What's nearby

  • Lake Bacalar - 5 min drive - 2.5 km
  • Laguna Milagros - 17 min drive - 10.9 km
  • Cenote Azul - 20 min drive - 11.4 km
  • Cenote Cocalitos - 22 min drive - 12.8 km
  • Laguna Bacalar Ecological Park - 30 min drive - 17.1 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 25 min drive

Restaurants

  • ‪Blu Beach Club - ‬9 min drive
  • ‪Siete By Habitas Bacalar - ‬7 min drive
  • ‪Casa Laguna By Azulea - ‬9 min drive
  • ‪Antojitos "La Guadalupana - ‬10 min drive
  • ‪La Jaiba Borracha - ‬10 min drive

About this property

Boca de Agua Bacalar A Member of Design Hotels

5-star beachfront hotel near Lake Bacalar
A private beach is featured. Boca de Agua Bacalar A Member of Design Hotels offers its guests an outdoor pool and a health club. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Boca de Agua Bacalar A Member of Design Hotels. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Xul-Ha hotel.

  • 1 building
  • 22 guestrooms or units
  • 2 levels
  • Built in 2023
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Boca de Agua Bacalar A Member of Design Hotels offers 22 air-conditioned accommodations with minibars and safes. Rooms open to balconies. These individually furnished accommodations have separate sitting areas and include dining tables. Beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads, and bathrobes. Business-friendly amenities include desks and desk chairs. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages, irons/ironing boards, and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.

Similar properties

Exterior
Our Habitas Bacalar – Adults Only
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, 258 reviews
The price is CA $371
CA $452 total
includes taxes & fees
Jan 11 - Jan 12
Our Habitas Bacalar – Adults Only

Property amenities

Family friendly

  • Dining table
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily continental breakfast available 8:30 AM to 11:00 AM for a fee: USD 32 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • Ecotours
  • Health club
  • Kayaking
  • Outdoor pool
  • Paddleboard
  • Snorkeling
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Accessible airport shuttle
  • Gravel flooring in public areas
  • No elevator
  • Smooth flooring in room

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer (on request)
  • Outdoor shower
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Dining table
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 32 per person
  • Airport shuttle fee: USD 90 per vehicle (maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Pool access available from 9:00 AM to 6:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Boca de Agua Hotel
Boca de Agua Xul-Ha
Boca de Agua Hotel Xul-Ha

Boca de Agua Bacalar A Member of Design Hotels Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 25 out of 36 reviews
Rating 8 - Good. 3 out of 36 reviews
Rating 6 - Okay. 5 out of 36 reviews
Rating 4 - Poor. 1 out of 36 reviews
Rating 2 - Terrible. 2 out of 36 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It exceeded my expectations, one of the best places I’ve ever stayed. Wonderful, the best hotel in Bacalar, they deserve another Michelin key
Stayed 2 nights in Oct 2025

10/10 Excellent

DOLORES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property nestled in jungle. Food pricey Drive in/out road condition poor
Stayed 4 nights in Aug 2025

6/10 Okay

David, Miami

Travelled with family
Need to improve installations: bed is comfortable, room too small, mirror are at the sides, all stairs are dangerous. Very good staff, lovely and kind
Stayed 1 night in Aug 2025

10/10 Excellent

Greysi Hadasy Petrona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Laurence

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Lester, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Very very nice, me love a lot
Stayed 3 nights in Mar 2025

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay at Boca de Agua. Caesar, the activities guide, was incredible. After booking the sunrise kayak tour with him on our first day, we booked a different activity with him every day.
Stayed 3 nights in Jan 2025

6/10 Okay

Adrian

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Pros: Staff were very nice and helpful whenever asked. All employees went out of their way to assist us. The lagoon area was picturesque and serene. Food was generally good. Cons: Hotel is very expensive by local standards (equivalent or better hotels in the area are less than half the cost). Getting to the hotel requires a long drive from the highway on a poorly paved road and any transportation in or out of the hotel to the nearest town was $500 MXN each way so you were somewhat stranded at the resort. Food options at the resort were very expensive compared to local restaurants. No fitness center. Summary: Pretty hotel with good service but very overpriced (both for the room and for any food purchased) and isolated (expensive to leave the resort).
Stayed 3 nights in Jan 2025

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel for a perfect luxury jungle experience. Upon driving the 2km unpaved road , we we’re wondering where we would end up,
Stayed 2 nights in Aug 2025

10/10 Excellent

Maria Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities

Nunca más!

Improvisación en su máxima expresión. Aqui pareciera que nadie está a cargo del hotel. Cero servicio, no son capaces ni de poner toallas secas en la piscina! Hacen el aseo de la habitación hasta donde le alcanza la mano a la persona que supuestamente cumple esa tarea. Un muy buen destino en un pésimo hotel, caro, mal atendido, deteriorado y sucio.Lo más básico aquí no funciona y nadie parece darse cuenta
Stayed 3 nights in Aug 2025

10/10 Excellent

Hanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitly a great stay!

A unique stay in Bacalar, definitely worth it. Away from the town, nestled in the serene jungle without distractions and crystal clear water down at the lagoon. We took a tour from Bacalar itself on a sailboat, however nice it was we’d probably choose to just stay at the hotel next time - the grounds really are that beautiful. Good to know that wifi is a bit unstable (we hade some issues when trying to pay our taxidriver).
Stayed 2 nights in Jul 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
La propiedad es hermosa, los espacios, los cuartos y la laguna no se diga, creo que el servicio de alimentos y bebidas pudiera mejorar, pero no quizá no cuentan con suficiente personal
Stayed 3 nights in May 2025

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We decided to extend our stay for one more night. The hotel’s architecture is breathtaking—a true masterpiece that seamlessly blends luxury, comfort, and the immersive experience of living in the jungle. We especially enjoyed the breakfast menu, which features a rich variety of flavors and local ingredients. Every detail in the room design and amenities reflects thoughtful craftsmanship and is perfectly integrated into the overall aesthetic. The elevated walkway leading to the lagoon is an incredible idea, allowing access while preserving the ecosystem and minimizing disturbance to the local flora and fauna. The hotel also has a private dock that connects directly to the lagoon. We loved how secluded it felt—it offers a peaceful space to swim, sunbathe, and relax. There's even a shaded area by the water where you can retreat from the sun and unwind in comfort.
Stayed 1 night in May 2025

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disfrutamos mucho nuestra estancia para celebrar nuestro aniversario. Se une a la lista de mis hoteles favoritos en México, increíble la arquitectura del hotel y cómo se integra orgánicamente con la selva. En comparación con otros hoeteles similares dónde me he hospedado, me gustó que aquí se experimenta la libertad y la conexión con la naturleza sin sacrificar el lujo, el confort y la estética. Esto lo hace único. Se encuentra dentro de la selva por lo que es un paraíso si buscas tranquilidad y/o descanso. Aunque en un principio tenía dudas porque se ubica en Xul-Ha y no en el centro de Bacalar, las preocupaciones si disiparon al llegar. Considero que esta es verdadermamnete la parte más hermosa de la laguna, el agua es cristalina y está completamente libre de embarcaciones y ruido. Tuvimos la laguna prácticamente para nostros solos. Sin dudarlo regresaría.
Stayed 1 night in May 2025

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Conexcion total con la naturaleza

Excelente, perfecto para conectar con la naturaleza, el área de la laguna por donde esta el hotel esta super tranquilo, perfrcto para relajarse
Stayed 2 nights in May 2025

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El acceso a la laguna es por mucho lo mejor. Los alimentos y bebidas son buenos pero caros. Muchos moscos pero no es culpa del hotel
Stayed 3 nights in May 2025

6/10 Okay

izbeth

Disliked: Staff & service
No me esperaban, no encontraban mi reserva, hay muy mala señal de Wifi, el personal muy amable sin embargo NO se dan abasto y tardan mucho en brindarte el servicio
Stayed 3 nights in Feb 2025

10/10 Excellent

Yehoshua

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Feb 2025

2/10 Terrible

Matteo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Cynthia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Lugar maravilloso, carente de atención

El hotel es muy pero muy bonito, pero podrían trabajar mucho más en la atención al cliente. La verdad es que es un hotel en su arquitectura hermoso y bien pensado. Pero les falta mucho para dar una atención al cliente de la altura de la arquitectura y del lugar donde está situado. Es una lástima. Con respecto a servicio a habitación, anoche pedí algo de cenar al cuarto, a la hora decidí cancelarlo ya que nunca lo recibí.
Stayed 4 nights in Jan 2025

10/10 Excellent

María Bárbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superó mis expectativas

Increíble experiencia poder hospedarse en este hotel. Fui con mi pareja y fue perfecto para conectar con la naturaleza, ya que se encuentra en medio de la selva. La laguna es espectacular. De verdad, cada detalle está bien pensado y fuimos atendidos con excelente servicio y el restaurante flora es delicioso, especialmente los desayunos fueron nuestros favoritos. Definitivamente lo recomiendo para una escapada y relajar.
Stayed 3 nights in Oct 2024