Note fondée sur 49 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,7 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 févr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
21 févr. 2023 par Eyleen Hernandez Operations Manager, Gestion de l’hôtel
Dear Philippe, it is always amazing to know that we have succeeded in our goal to provide our customers with the best possible experience. Thank you for giving us the opportunity to serve you.Best regards
par un voyageur
Publié le 13 mars 2024 sur Expedia
Loved bocas paradise! Cute rooms, lots of AC and breakfast included. Next door was a water taxi site that coordinated all the excursions and made everything really convenient.
Commentaires de Gestion de l’hôtel
16 mars 2024 par Eyleen Hernandez - Operations Manager, Gestion de l’hôtel
Thank you so much for your lovely review! We're thrilled to hear that you enjoyed your stay at Bocas Paradise and found our amenities convenient. We're glad you appreciated the cozy rooms, ample AC, and complimentary breakfast. It's fantastic that the nearby water taxi site enhanced your experience by making excursions easy to arrange. We hope to welcome you back again soon for another fantastic experience!
par un voyageur
Publié le 8 mars 2024 sur Expedia
This is a great little hotel on the water front. Clean, staff are great and the breakfast was excellent.
The only reason I gave it a poor rating was the Disco next door. The music got going at 10 and didn’t quit one morning till 3:30am. Even with ear plugs it felt like they were in the room. So unless you sleep during the day? It’s really too bad because the hotel itself is great.
Commentaires de Gestion de l’hôtel
9 mars 2024 par Eyleen Hernandez - Operations Manager, Gestion de l’hôtel
Thank you Brian for your comments! Regarding the noise from the bar next door, we are aware of how this can affect us even though we have a completely remodeled hotel, delicious menus and great service. That is why we strive to do the best we can with what is in our control, as well as insisting to the local authorities to comply with the noise pollution regulations of some establishments.
par un voyageur
Publié le 5 mars 2024 sur Expedia
The Hotel was clean and nice. The stuff was friendly and we enjoyed the ticotico Breakfast. We stayed in this hotel end of february 2024. The whole city of bocas del toro was under construction - so it was loud and dirty the whole day. We loved to come to this hotel after diving. Kind regards Rainer & Ilona
Commentaires de Gestion de l’hôtel
9 mars 2024 par Eyleen Hernandez - Operations Manager, Gestion de l’hôtel
Hi AndreaThank you for sharing your experience with us. We're delighted to hear that you found our hotel clean and enjoyed our friendly staff and delicious Breakfast. We understand that the city's construction caused inconvenience during your visit, but we're glad that our hotel provided a comfortable retreat after your diving adventures. Your kind words mean a lot to us, and we hope to welcome you back soon.
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Thuñus us a very nice well kept hotel with a great breakfast. Unfortunately it is two doors away from a disco that plays loud music extremely late on certain nights
Commentaires de Gestion de l’hôtel
2 mars 2024 par Eyleen Hernandez - Operations Manager, Gestion de l’hôtel
Thank you Cheryl for your comments! Regarding the noise from the bar next door, we are aware of how this can affect us even though we have a completely remodeled hotel, delicious menus and great service. That is why we strive to do the best we can with what is in our control, as well as insisting to the local authorities to comply with the noise pollution regulations of some establishments.
par un voyageur de Hopkins
Publié le 24 févr. 2024 sur Expedia
Great staff!! Always friendly willing to help. The town is under some major construction with multiple intermittent road closures. Roads are very muddy from the airport to the hotel. No real swimming locally.. but lots of water taxis and day trips available. Overall would definitely stay here if staying in Bocas town
Commentaires de Gestion de l’hôtel
2 mars 2024 par Eyleen Hernandez - Operations Manager, Gestion de l’hôtel
Hi CareyThank you for your kind words and positive review! We're thrilled to hear that you appreciated our great staff and their friendly and helpful attitude. We understand the challenges posed by the road construction, and we appreciate your understanding. It's fantastic to know that despite the inconveniences, you would choose to stay with us again. We look forward to welcoming you back for another enjoyable stay in Bocas Town!
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Overall great experience, centrally located and property is clean very well maintained, staff and restaurant were great!
Commentaires de Gestion de l’hôtel
2 mars 2024 par Eyleen Hernandez - Operations Manager, Gestion de l’hôtel
Thank you for your kind words and positive feedback! We're delighted to hear that you had an overall great experience, enjoyed our central location, and found our property clean and well-maintained. It's wonderful to know that our staff and restaurant contributed to your positive stay. We look forward to welcoming you back for another great experience!
par un voyageur de Panama
Publié le 23 févr. 2024 sur Expedia
Ot the property bit he road in bocas is under repair, the town needs to fix that soon. My feet were all muddy
Commentaires de Gestion de l’hôtel
2 mars 2024 par Eyleen Hernandez - Operations Manager, Gestion de l’hôtel
Hi MichelleThank you for sharing your feedback. We understand the inconvenience caused by the road construction in Bocas. While it's a challenge beyond our control, we strive to ensure our guests have the best possible experience despite external factors. We apologize for any inconvenience caused and hope to welcome you back for a more enjoyable stay in the future.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
First, and probably foremost, this is overpriced. Its main feature was its over the water, otherwise it’s two star at best. Yes, it’s clean, most of the staff was good, but is a couple decorations ahead of motel 6 . Rooms are small, my “ocean view room was a sideways view over a disco. My initial staff member contact was with someone who was, at best, clueless. I introduced us by saying “We are the Smiths.” I was asked if we had a reservation, “Yes, Smith” was my answer. “What is your name?” Was the reply. SMITH was my answer. I asked if our friends had arrived. She shrugged. Later, I learned they told our friends we were not there though we had arrived. In short, don’t bother.
Commentaires de Gestion de l’hôtel
2 mars 2024 par Eyleen Hernandez - Operations Manager, Gestion de l’hôtel
Hi TimothyThank you for sharing your feedback. We will thoroughly investigate the issues mentioned to understand what happened and take corrective action.Regarding cost, we understand that perceptions can vary, and we are constantly reviewing our rates to provide a fair value. We want to assure you that we take every comment into account to improve our service.We appreciate that you noted the cleanliness and friendliness of the staff, and we appreciate your comments about the decor and details that many of our guests often praise.We apologize for any confusion with the staff and front desk. We will work on strengthening communication to avoid similar situations in the future.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Eyleen Hernandez, Gestion de l’hôtel
Hola StevenMuchas Gracias por puntuarnos 5/5 esperamos poder darte la bienvenida nuevamente y brindarte una experiencia aun mejor.Saludos
