Ratings based on 921 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Endicott
Posted Mar. 29, 2024
WIFI NOT WORKING. POOR INTERNET SERVICE PROVIDER FOR THIS HOTEL. WIFI problems for several consecutive days. All reported by onsite tech to the service provider who refuses to determine root cause and fix the issue. Terrible!
Comment from Hotel Management
Mar. 30, 2024 by Damien Delaunay - AC Hotel Boston Downtown, Hotel Management
Dear James,Thank you for sharing your feedback. We apologize for the Wifi issue you had while staying with us. We are in contact with our internet provider to open an incident.Once again we are sorry for falling short on your expectations.
by A traveller
Posted Feb. 18, 2024
I found a hair on my bed but besides that thank you for letting me stay
Comment from Hotel Management
Feb. 18, 2024 by Dawn, Hotel Management
Thank you for your feedback. I truly apologize we did not meet your standards. We are putting the necessary action in place to prevent this from occurring in the future. I hope that you will stay with us if your travels bring you back to Boston.
by A traveller
Posted Feb. 4, 2024 on Expedia
No parking available outside of garage or valet.
Comment from Hotel Management
Feb. 5, 2024 by Damien DELAUNAY - General Manager, Hotel Management
Dear Camero,Thank you for your comments. We propose valet service including unlimited access in and out. There is a parking lot a block away from the hotel and you have to pay every time you leave the parking lot.Thank you very much
by A traveller
Posted Feb. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Damien Delaunay - AC Hotel Boston Downtown, Hotel Management
Dear Grace,Thank you for staying with us. We are sorry for falling short on your expectations.Can you please let us know more your experience in order for us to improve the service.We hope you would give us another opportunity to welcome you at the hotel
by A traveller
Posted Feb. 3, 2024 on Expedia
Friendly staff and clean room
Comment from Hotel Management
Feb. 5, 2024 by Damien DELAUNAY - General Manager, Hotel Management
Thank you very much Deidra for the amazing comments. We highly appreciate. We hope to welcome you again at the hotel.Sincerely
by A traveller
Posted Jan. 30, 2024 on Expedia
Comment from Hotel Management
Feb. 2, 2024 by Damien DELAUNAY - General Manager, Hotel Management
Dear Thomas,Thank you for staying with us and sharing your experience.We hope to welcome you again at the hotel when you travel bring you back to Boston.All the best
by A traveller
Posted Jan. 29, 2024 on Hotels
Comment from Hotel Management
Jan. 30, 2024 by Damien DELAUNAY - General Manager, Hotel Management
Dear,Thank you for staying with us and sharing your experience.We hope to welcome you again at the hotelAll the best
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 30, 2024 by Damien DELAUNAY - General Manager, Hotel Management
Dear Nicole,Thank you for staying with us and sharing your experience.We hope to welcome you again at the hotelAll the best
by A traveller
Weekend Stay
Posted Jan. 16, 2024 on HotelsThe shower had so much hair that I could make a sweater. The bed closest to the door moved and bumped against the wall every time I moved. Breakfast was overrated and expensive! Other than that it was ok. The guy who checked me in was as helpful as the bartender who worked.
Comment from Hotel Management
Jan. 18, 2024 by Damien DELAUNAY - General Manager, Hotel Management
Dear Michael,Thank you for staying with us and taking the time to share your experience. I sincerely apologize for the issues you faced while staying with us. I shared your comments with all the managers to take appropriate actions. I hope you would give us another chance to welcome you.
by A traveller
Posted Jan. 14, 2024 on Hotels
Comment from Hotel Management
Jan. 15, 2024 by Damien DELAUNAY - General Manager, Hotel Management
Dear Tevin,Thank you for your message. We are delighted by your feedback!We hope to welcome you again at the hotel when you travel bring you back in Boston
