Note fondée sur 1 977 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 févr. 2024 sur Expedia
nous avions choisi cet hôtel pour le service petit déjeuner. Nous avons été très déçu de trouver le restaurant en travaux pendant notre séjour.
Personnel très sympathique et accueillant
Hotel propre, calme
Commentaires de Gestion de l’hôtel
7 mars 2024 par Carol, Gestion de l’hôtel
Hello Etienne,Thank you for taking time to provide your feedback. We have shared it with our team. They were all pleased to have been of service. Our hope is that you enjoyed the Back Bay neighborhood and all that it offers. Please visit us again when your travel calls for a trip to Boston.Best,Carol
par un voyageur
Publié le 7 janv. 2024 sur Expedia
Very nice!
Commentaires de Gestion de l’hôtel
11 janv. 2024 par Jordan, Gestion de l’hôtel
Thank you Celia!
par un voyageur
Publié le 16 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
20 déc. 2023 par Jordan, Gestion de l’hôtel
Thank you Michel!
par un voyageur
Publié le 29 oct. 2023 sur Expedia
It was a great quality price hotel. There’s parking just the other side of the street (it’s not related to the hotel but we parked there and I felt it was safe). We liked this hotel. It’s not in the best part of Boston but there’s still a lot of shops and restaurants around! And if you can walk a little it’s easy to catch public transportation! It was clean. That’s the most important thing for me!
Commentaires de Gestion de l’hôtel
30 oct. 2023 par Carol, Gestion de l’hôtel
Hello Gabriel,Thank you for the 4 out of 5 star rating and for detailing your feedback. It sounds like you had a wonderful time exploring the Back Bay neighborhood and all that it offers in the way of history, restaurants and shopping!We look forward to your next visit!Cheers,Carol
par un voyageur
Publié le 27 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2023 par Carol, Gestion de l’hôtel
Hello Martin,Based on the rating you provided, it appears that we did not perform up to our standards, which are to not only meet, but to exceed expectations. We welcome any feedback you would like to share, as we are committed to continuous improvement. I may be reached directly at the hotel if you would like to connect about your stay. If you visit Boston again, our team would appreciate an opportunity to demonstrate our very best. Kindly,Carol
par un voyageur
Publié le 23 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2023 par Jordan, Gestion de l’hôtel
Thank you for the feedback Patrick. We are happy that you were satisfied with your stay. We strive to bring to you the best hotel experience possible and we will continue to improve our services. Your feedback helps us immensely and we appreciate your business. Have a great rest of your day. Warmly,JordanCopley Square Hotel
par un voyageur
Publié le 19 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2023 par Carol, Gestion de l’hôtel
Hi Julie,Many thanks for the 5 out of 5 star review! We are happy to have earned that rating and hope to see you again when your travel calls for Boston.Cheers,Carol
par un voyageur
Publié le 6 août 2023 sur Expedia
We were given room 104, probably amongst the worst ones in the hotel. It is literally at street level, which gives you zero intimacy, but also allows you to hear people in the street. And it's also very close to the guests' kitchen, so the perfect cocktail to not sleep well.
Beneath the hotel, or next to it (unclear to me after the explanations the next morning), there is a club. The club music is heard clearly from the lobby, so some guests came in late at night and thought it was cool to continue that "party" in the guests' kitchen.
But mostly, the guests from that club went out to the street and kept their party right out the window of the room. Obviously, on a Friday night after the party, people are loud (to be expected). But given the room is at street level, it's like they're yelling right next to your bed.
I actually went to see the person at reception around 1 am to ask why no one had warned us about this, and she couldn't care less.
Regarding the cleanliness of the room, it was also not that great, lots of dust on the clothes hangers, the bathroom was so so, and... there were ants in the room!
Yeah, never again.
Commentaires de Gestion de l’hôtel
6 sept. 2023 par Jordan, Gestion de l’hôtel
Hello Ramiro. We are sorry that you did not enjoy your stay with us. We will be addressing the issues that you had during your stay directly. If you have any further feedback please do not hesitate to reach out to the hotel at 617-536-9000. We appreciate your business and we again extend apologies for your poor experience. Warmly,JordanCopley Square Hotel
par un voyageur
Publié le 29 juill. 2023 sur Hotels
Chambre parfaite
Emplacement très bien
Dommage pas de douchette dans la baignoire bien Pratique 😜
Machine à café thé gratuit top le cappuccino !
Pas de petit déjeuner mais on a trouvé juste en bas de la rue
Juste à côté de la gare on prenait le train pour New York
Commentaires de Gestion de l’hôtel
31 août 2023 par Carol, Gestion de l’hôtel
Dear Philippe,Thank you for your feedback and the great rating. We are pleased that you enjoyed your stay and that you found our location convenient with amenities that suited you. We look forward to seeing you again!Kindly,Carol
par un voyageur
Publié le 7 juill. 2023 sur Expedia
Les chambres ne sont pas comme sur la photo, il y a carrément une catégorie de chambre inexistante, aussi la douche est douloureuse avec le jet. Extrêmement petit ! Mais super bien placé !
Commentaires de Gestion de l’hôtel
12 août 2023 par Carol, Gestion de l’hôtel
Hello Lorie,Thank you for taking time to provide us feedback on your stay. We are pleased that you enjoyed the location. As for the room accommodations, we are sorry that they did not meet or exceed your expectations. If you return to Boston and would like to stay with us again, I would be pleased to assist with your reservation. I'm sure that we can make you happy with the next room!Kindly,Carol
