Ratings based on 929 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 29, 2024 on Hotels
Comment from Hotel Management
Jan. 31, 2024 by Manager, Hotel Management
Thank you for sharing your rating. We are sorry you were not entirely satisfied with your stay and we hope to welcome you back for a more enjoyable experience in the future.
by A traveller
Posted Jan. 27, 2024 on Expedia
Staff was super friendly and kind. Overall cleanliness was good, and the feel of the hotel in general was nice and updated. Downside was that our room smelt of cigarettes, even though they are supposed to be a smoke free property. & I’m not sure what it was but there was a loud annoying noise running throughout our entire stay, sounded like there were large washer machines going right above our room.
Comment from Hotel Management
Jan. 29, 2024 by Manager, Hotel Management
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff super friendly and kind, and that you appreciated the overall cleanliness and updated feel of the hotel.We sincerely apologize for the inconvenience you experienced with the smell of cigarettes in your room and the disruptive noise during your stay. This does not align with our commitment to providing a comfortable and enjoyable experience for our guests. We will investigate the issues raised and take corrective measures to ensure they do not recur.Your input is invaluable, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an improved and more pleasant stay in the future.
by A traveller
Posted Jan. 21, 2024 on Expedia
Comment from Hotel Management
Jan. 23, 2024 by Manager , Hotel Management
Thank you for sharing your positive rating! We hope to welcome you back soon!
by A traveller
Posted Jan. 18, 2024 on Hotels
Fantastic resort Fantastic rooms and views incredible staff and service!]👍👍
Comment from Hotel Management
Jan. 23, 2024 by Manager, Hotel Management
Your positive feedback means the world to us. We look forward to welcoming you back for another fantastic stay in the future!
by A traveller
Posted Jan. 15, 2024 on Hotels
Comment from Hotel Management
Jan. 18, 2024 by Manager , Hotel Management
We regret that you were not entirely satisfied with your stay. We hope to have the opportunity to welcome you back for an improved experience.
by A traveller
Posted Jan. 14, 2024
Like how clean and new it was.
Comment from Hotel Management
Jan. 17, 2024 by Manager, Hotel Management
Thank you for sharing your kind words! We hope to welcome you back for another enjoyable visit soon!
by A traveller
Posted Jan. 14, 2024 on Expedia
Comment from Hotel Management
Jan. 18, 2024 by Manager, Hotel Management
Thank you for sharing your positive rating! We appreciate you choosing our hotel for your stay!
by A traveller
Posted Jan. 7, 2024 on Hotels
The hotel is beautiful, one of my favorites..The staff are friendly, the beds are super comfy. Convenient to lots of restaurants, the only complaint I would have is the room is not the cleanest I had to use my own lysol wipes to wipe stuff down. Other than that everything else was great..
Comment from Hotel Management
Jan. 8, 2024 by Manager, Hotel Management
Thank you for your kind words and for choosing our hotel as one of your favorites! We're delighted you enjoyed our friendly staff, cozy beds, and convenient location. We apologize for any cleanliness concerns; your feedback is valuable, and we'll address this to ensure a more pristine experience for our guests. We look forward to welcoming you back for an even better stay next time!
by A traveller
Posted Jan. 3, 2024 on Expedia
Comment from Hotel Management
Jan. 8, 2024 by Manager , Hotel Management
Thank you for sharing your feedback. We appreciate your positive rating!
by A traveller
Posted Jan. 3, 2024 on Expedia
If they ( Resort) invested in the physical property, and put on some more staff, it would be a five star Resort.
Alas, they have hired a “ bean counter” who has told upper management he or she will “ draw a line on costs”… penny wise, pound foolish.
One of the great locations on the south shore. Elevators broken, restaurant closed on New Years Day, no room service, no one to help with bags…
Comment from Hotel Management
Jan. 8, 2024 by Manager, Hotel Management
Thank you for sharing your feedback with us. We appreciate your insights and concerns regarding our services and facilities. We hope to welcome you back and provide you with a more seamless stay in the future.
