Ratings based on 407 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 22, 2024 on Hotels
Staff not helpful. Lift stuck numerous times. Continuously ang to ask arrival time. Shower had more water outside after shower than inside.
Comment from Hotel Management
Feb. 22, 2024 by Tanya, Hotel Management
Thank you!
by A traveller
Posted Feb. 18, 2024 on Expedia
Excellent location with walking distance to shops, dining and museum within the Southbank area
Would recommend to upgrade their coffee from International Roasta and ensuring guests have enough tea coffee & sugar for their entire stay
I would recommend a mirror for guests to help check the exit from parking on site due to high volume of scooters going along Boundary Street
Comment from Hotel Management
Feb. 18, 2024 by Tanya, Hotel Management
Thank you!
by A traveller
Posted Feb. 11, 2024 on Expedia
crockroach in the building, no vip wine as mentioned, not friendly for checkin and communication, ask me wait 20mins to waiting for check in
Comment from Hotel Management
Feb. 18, 2024 by Tanya, Hotel Management
Thank you!
by A traveller
Posted Feb. 7, 2024 on Wotif
The service was amazing and the studio appt had everything we needed.
Comment from Hotel Management
Feb. 8, 2024 by Tanya, Hotel Management
Thank you!
by A traveller
Posted Feb. 5, 2024 on Expedia
Comment from Hotel Management
Feb. 6, 2024 by Kind Regards, Chris Rinaudo General Manager, Hotel Management
Dear Kerrie,Thank you for your rating! We greatly appreciate your positive feedback and are delighted to hear that you had an enjoyable experience with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. If there is anything else we can do to further enhance your stay or if you have any additional feedback to share, please feel free to reach out. We look forward to welcoming you back for another fantastic stay in the future!
by A traveller
Posted Feb. 4, 2024 on Expedia
Blinds missing in room and no curtains - constantly in view of the block accross the way.
Room was for the most part clean , although certain areas had been missed (eg there was someones contact lenses and empty packets in the medicine cabinet).
Did not honor benefits listed - was told free self parking meant i was free to go find parking by myself, just not in the properties car park. They did after being challenged on this give visitors pass, but wine not given. Staff were very friendly throughout. Not sure if it is an error on expedias side that this is offered.
Comment from Hotel Management
Feb. 8, 2024 by Tanya, Hotel Management
Thank you for your feedback.
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Jan. 31, 2024 by Kind Regards, Chris Rinaudo General Manager, Hotel Management
Dear Alick,We're thrilled to receive a perfect rating! Thank you so much for taking the time to share your positive feedback. We're delighted that your experience with us met or exceeded your expectations. If there's anything specific that stood out during your stay or if you have any suggestions for improvement, please feel free to share. We look forward to the opportunity to welcome you back and provide another exceptional experience in the future.
by A traveller
Posted Jan. 28, 2024 on Wotif
Excellent stay. We had an issue with the fridge in our apartment and this was handled promptly
Comment from Hotel Management
Jan. 29, 2024 by Kind Regards, Chris Rinaudo General Manager, Hotel Management
Dear Scott,Thank you for sharing your feedback about your recent stay. We're thrilled to hear that you had an excellent stay with us.We appreciate your understanding and patience regarding the issue with the fridge, and we're pleased that it was handled promptly. Our team is committed to providing the best possible experience for our guests, and we're glad we could resolve the matter efficiently for you.If there's anything else you'd like to share or if there are specific details you'd like us to consider, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back for another enjoyable stay.Thank you for choosing to stay with us.
by A traveller
Posted Jan. 28, 2024 on Wotif
Convenient easy to get around close to everything will stay again. Also price was great for what you got.
Comment from Hotel Management
Jan. 29, 2024 by Kind Regards, Chris Rinaudo General Manager, Hotel Management
Dear Mitchell,Thank you for sharing your positive feedback about your recent stay. We're delighted to hear that you found our location convenient and easy to get around, and that it was close to everything you needed. We're also pleased that you found the price great for the value you received.If there's anything specific you enjoyed or if you have any preferences for your next visit, please feel free to let us know. We value your feedback and appreciate your choice to stay with us.Thank you for choosing our accommodation, and we look forward to hosting you again on your next visit.
by A traveller
Posted Jan. 28, 2024 on Expedia
Right in the middle of the city but away from the hustle and bustle. Perfect for a short break away.
Comment from Hotel Management
Jan. 29, 2024 by Kind Regards, Chris Rinaudo General Manager, Hotel Management
Dear Susanne,Thank you for sharing your positive feedback about your recent stay. We're delighted to hear that you enjoyed our central location while still being away from the hustle and bustle. It's wonderful to know that our setting was perfect for your short break away.If there's anything specific you enjoyed or if you have any preferences for your next visit, please feel free to let us know. We value your feedback and appreciate your choice to stay with us.Thank you for choosing our accommodation, and we look forward to hosting you again for another relaxing break.
