Ratings based on 792 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.5 Service & staff
4.2 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 3, 2024 on Expedia
Being on the Grand-Place is the must
Comment from Hotel Management
Feb. 3, 2024 by SAID, Hotel Management
Hello Christian, many thanks for your opinion about us. I know we are not perfect but we try to make always the best with our guest.Sincerely yours.Said.
by A traveller
Posted Jan. 22, 2024 on Expedia
Live the staff
Comment from Hotel Management
Jan. 23, 2024 by Lauir, Hotel Management
Dear Stepheny,Thank you very much for your visit.It was a great pleasure to welcome you in Brussels.Best regards,Lauir
by A traveller
Posted Jan. 15, 2024 on Expedia
This place was so bad that I did not stay even though it was for one night but I found another hotel and left after seeing the place. I did lose my money but I did not care since that place needs complete renovation. It is unfortunate since it is in the most beautiful town squares of Brussels's city.
Comment from Hotel Management
Jan. 16, 2024 by SAID, Hotel Management
Hi Zoya, thank you for your review. I would just like to tell you that the majority of our guests know very well that we are not a 4 or 5 star hotel, and that we have excellent reviews from our guests. I know people like you, who go on the internet and research prices only, never mentioning the condition or comfort of the hotel, which is why you said "horrible". We're a small hotel without a big reception, etc. So go to a 4 or 5 star hotel, accept to pay double or triple our prices and rest easy. There's no need to lie or invent an opinion just to cause harm. It's just a question of honesty. Sincerely yours.
by A traveller from Cresskill
Posted Jan. 5, 2024 on Expedia
Comment from Hotel Management
Feb. 3, 2024 by SAID, Hotel Management
Hello Sung Mun, thank you for your stay. Your opinion is important for us. We try always to know what appening with our guests. We hope to see you next time in Brussels.Sincerely yours.Said.
by A traveller from Dublin
Posted Dec. 29, 2023 on Expedia
Comment from Hotel Management
Dec. 29, 2023 by Lauir, Hotel Management
Dear Takashi,Thank you very my much for your visit.It was a great pleasure to welcome you in Brussels.Hope you come back, and next time will give a nice room with the view for you.Best regards and a wonderful 2024.Lauir
by A traveller from Bronx
Posted Dec. 28, 2023 on Expedia
The hotel is in an excellent location in the square. It is close to the shops, restaurants, and other places. The hotel room is enormous, and the bathroom shower water pressure is excellent. The gentleman who works at the front desk was accommodating with our transportation to the airport with no troubles! It is a beautiful hotel with lots of characters! I would love to stay here again on my next trip.
Comment from Hotel Management
Dec. 29, 2023 by Lauir, Hotel Management
Dear Eric, Mom,Thank you very my much for your visit.It was a great pleasure to welcome you in Brussels.Hope you had a nice trip back home.Best regards and a wonderful 2024.Lauir
by A traveller
Posted Dec. 20, 2023 on Expedia
Comment from Hotel Management
Feb. 9, 2024 by Lauir, Hotel Management
Dear Pacharee,Thank you very much for your visit. It was a great pleasure to welcome you in Brussels.Best regards,Lauir
by A traveller
Posted Dec. 9, 2023 on Hotels
The hotel location was fabulous, right on the Grand Place, easy walking distance to attractions. A room at the front would have been lovely as they looked out over the square but ours was at the back. The room was basic but large and comfortable and catered for all our needs. The breakfast was served in a lovely restaurant across the square from the hotel.The best was the owner, Said, who was friendly, helpful and informative.
Comment from Hotel Management
Dec. 18, 2023 by Lauir, Hotel Management
Dear Eileen,Thank you very much for your visit, it was a great pleasure to welcome you in Brussels.Best regards and a wonderful 2024.Lauir
by A traveller
Posted Dec. 8, 2023 on Hotels
Comment from Hotel Management
Dec. 8, 2023 by Lauir, Hotel Management
Dear Mr. Cheung Hing,Thank you very much for your visit.It was great pleasure to welcome you in Brussels.Best regards,Lauir
by A traveller
Needs updating
Posted Dec. 5, 2023 on HotelsLocation was perfect and the manager was so nice and helpful. The hotel’s lack of a lobby (it’s just a desk in a hallway) was a little odd and the carpet is in drastic need of replacing. The room was clean enough but could use a major overall. But again, location was perfect even if my room had no view.
Comment from Hotel Management
Dec. 8, 2023 by Lauir, Hotel Management
Dear Stephen,Thank you very much for your visit.It was great pleasure to welcome you in Brussels.You are right our hotel need a update.Best regards,Lauir
