Ratings based on 947 Guest Reviews

Hear it directly from our travellers
4.0 out of 5
77% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
4 out of 5
by A traveller from Flitwick

Posted Feb. 29, 2020 on Expedia
Classically stylish and affordable, in a great location.
Comment from Hotel Management
Mar. 2, 2020 by Hotel Metropole, Hotel Management
Dear Ian, Thank you for your review. We are glad that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole
5 out of 5
by A traveller

Posted Feb. 23, 2020 on Expedia
Comment from Hotel Management
Feb. 24, 2020 by Hotel Metropole, Hotel Management
Dear guest, Thank you for great review. We are glad to hear that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole
2 out of 5
by A traveller

The hotel of 2 half’s

Posted Feb. 19, 2020 on Hotels
A hotel of 2 half’s. Initially we were put in the left side of the hotel in a large room which was very dated and needed redecorating. The noise above kept us awake all night, very loud voices and banging, the room was also extremely hot. We asked to move and the reception staff put us in the right side of the hotel. A different world, lovely decoration, quality room with working heat controls. Hospitable staff but you would have to be careful which side of the hotel you were put on.
Comment from Hotel Management
Feb. 19, 2020 by Hotel Metropole, Hotel Management
Dear Katie, Thank you for your feedback. We are sorry to hear that your first room didn't meet your expectations. However, we are glad that you appreciated the second one. Your feedback will be taken into account in order to improve our hotel in the future. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole
4 out of 5
by A traveller

Posted Feb. 12, 2020 on Hotels
Comment from Hotel Management
Feb. 13, 2020 by Hotel Metropole, Hotel Management
Dear Kate, Thank you for your wonderful review. We are glad that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole
4 out of 5
by A traveller

Posted Feb. 12, 2020 on Hotels
Great staff - lovely hotel highly recommended
Comment from Hotel Management
Feb. 13, 2020 by Hotel Metropole, Hotel Management
Dear Alex, Thank you for your wonderful review. We are glad that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole
3 out of 5
by A traveller

Terrible breakfast

Posted Feb. 9, 2020 on Hotels
Overall the hotel is ok. The location of the hotel is excellent, entrance to metro is right in front of the hotel. Also very close to city centre. The reception and entrance hall are grand and beautiful, that’s where the superlative end. The room is in desperate need for update, the walls and carpets feel dirty. For 5* hotel the room lacks tea / coffee making facilities and other amenities expected. The staff is nice and polite enough, but nothing extra and the worst of it is probably food. The room service quality is underwhelming, while the breakfast is just a rip off. Fake eggs, fake fruit juices and terrible coffee, no fresh vegetables and lack of fruit beside apples and tinned fruit salad. Not worth paying extra, not worth 5* hotel. So overall the value for money is not there.
Comment from Hotel Management
Feb. 10, 2020 by Hotel Metropole, Hotel Management
Dear Alice, Thank you for your review. We are glad that you enjoyed the location of our hotel. However, we are sorry to hear that your stay didn't meet your expectations. On behalf of our entire team we would like to apologize for the inconvenience you faced and ensure you that it is not a representative experience in our hotel. Your feedback has been transfered to our management team in order to avoid this kind of situation in the future. Kind regards, Hotel Metropole
3 out of 5
by A traveller

This traveller left a rating score only Posted Feb. 4, 2020 on Hotels
5 out of 5
by A traveller

Posted Feb. 3, 2020 on Expedia
Comment from Hotel Management
Feb. 4, 2020 by Hotel Metropole, Hotel Management
Dear guest, Thank you for your wonderful review. We are delighted that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole
4 out of 5
by A traveller from Media, PA

Posted Jan. 29, 2020 on Expedia
A classic looking building and atmosphere give you a sense of an old-world feel. I ordered a large room on the 6th floor and had a balcony.
Comment from Hotel Management
Jan. 31, 2020 by Hotel Metropole, Hotel Management
Dear guest, Thank you for your review. We are glad that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole
3 out of 5
by A traveller

Posted Jan. 27, 2020 on Expedia
This hotel is very beautiful and my room was large, clean and quiet. But I paid extra for the breakfast which was a huge disappointment. Powdered eggs, low quality food, and when I said this to the reception when check in out I received a very cold (somewhat rude) response. I would highly recommend not having the breakfast at the hotel, and instead eat at The Avocado Show or Peck 47 (very close to the hotel and delicious breakfasts).
Comment from Hotel Management
Jan. 29, 2020 by Hotel Metropole, Hotel Management
Dear guest, Thank you for your review. We are glad that you appreciated our hotel. However, we would like to apologize for the inconvenience you experienced at the reception and with the breakfast. Please note that your feedback has been shared with our management team in order to avoid this kind of situation in the future. Nevertheless, we would like to ensure you that it is not a representative experience in our hotel and it would be our pleasure to welcome you back. Kind regards, Hotel Metropole
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