Note fondée sur 743 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 avr. 2024
OMG the towels were literally DIRTY GREY! The room was filthy I had to buy cleaning supplies, towels, mattress cover, sheets and a COMFORTER! I was afraid to sleep in that NASTY bed. Took a shower with shower shoes. Cleaned the place top to bottom and the next morning ROACHES CAME OUT TO PLAY! Then on top of that - They locked me out my room the second day I had to go to the desk to get back in my room AND I PREPAID LOL! HOTEL FROM HELL!!! DON'T DO IT!!! Oh and I paid $360 for 2 NIGHTS!!!! HOTEL MOTEL 6 IS NOT IT!!!
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Manager, Gestion de l’hôtel
Hello Arnetta, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
par un voyageur
Publié le 15 avr. 2024
Service was great the room was point..
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Manager, Gestion de l’hôtel
Hello Alfredo,We're thrilled to hear you found our service top-notch! It's fantastic to know you enjoyed your room as well. Your feedback is appreciated, and we hope to welcome you back soon for another wonderful stay.
par un voyageur
Publié le 4 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 mars 2024 par Manager, Gestion de l’hôtel
Hello Tatiyana,We are thrilled to hear that you had an exceptional experience at our hotel! We look forward to welcoming you back soon for another fantastic stay.
par un voyageur
Publié le 4 mars 2024 sur Hotels
Very clean
Commentaires de Gestion de l’hôtel
6 mars 2024 par Manager, Gestion de l’hôtel
Dear Guest,We are glad to hear that you found our hotel to be very clean during your stay. Our housekeeping team works hard to ensure all our guests have a comfortable and enjoyable experience. Your feedback is greatly appreciated.
par un voyageur
Publié le 2 mars 2024 sur Hotels
The stay is okay to crash out for one night.
The room need to be updated such as dresser draws, extra night stand and liquid bath soap.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Manager, Gestion de l’hôtel
Dear Guest, We appreciate your feedback regarding your recent stay at our hotel. We will take your suggestions into consideration for future improvements. For any further assistance or feedback, please feel free to reach out to our management team.
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 mars 2024 par Manager, Gestion de l’hôtel
Hello Juan, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly so we can address any concerns you may have. We value your feedback and strive to provide excellent service to all our guests.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Sadly, our room was at the intersection of much traffic, so it was noisy at night and the morning. I asked for a toothbrush and they were charging me, so no complimentary accessories. I went to Wal-Mart instead. The bathtub was slippery.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Manager, Gestion de l’hôtel
Hello Maria, We apologize for any inconvenience during your stay. Your feedback is valuable for us to make improvements. For any future concerns, feel free to reach out to our management team. Thank you for sharing your experience with us.
par un voyageur
Publié le 24 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Manager, Gestion de l’hôtel
Hello Tyris,We appreciate you choosing our hotel for your stay! We hope you had a fantastic experience with us, and we look forward to welcoming you back soon.
par un voyageur
Publié le 15 févr. 2024 sur Expedia
It's still be updated. The rooms were ok but the microwave is outdated and the refrigerator doesn't have a freezer compartment
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Manager, Gestion de l’hôtel
Hello Robert,Thank you for your feedback. We appreciate your comments on the room and apologize for any inconvenience caused by the outdated microwave and lack of a freezer compartment in the refrigerator. We have taken note of your observations to ensure better guest experiences in the future.
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Manager, Gestion de l’hôtel
Hello Luis,To be awarded a perfect 5 score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.
