Ratings based on 375 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 2, 2024 on Expedia
It’s located in a mall, so if you want something different to eat you just go down and there you have a lot of options and a bar with good music
Comment from Hotel Management
Mar. 4, 2024 by Esperanza Triana- General Manager, Hotel Management
Dear Julio. Receive a cordial greeting from the entire Hotel Sonesta Bucaramanga family. We thank you in advance for taking the time to make these comments and share the insights that were given during your visit. Best regards:
by A traveller from Wesley chapel
Posted Mar. 2, 2024 on Expedia
Good location near all , 3 shoping mall in front hotel . Cinema , bowling , kids park , restaurant.
Comment from Hotel Management
Mar. 4, 2024 by Esperanza Triana-General Manager., Hotel Management
Dear Jose. Receive a cordial greeting from the entire Hotel Sonesta Bucaramanga family. We thank you in advance for taking the time to make these comments and share the insights that were given during your visit. Best regards:
by A traveller
Posted Feb. 28, 2024 on Expedia
Comment from Hotel Management
Mar. 1, 2024 by Esperanza Triana- General Manager, Hotel Management
Dear Marie Lou. It has been a pleasure to have you as our guest, we are very happy to know that our service and our facilities lived up to your expectations. Thank you very much for taking a little of your time to complete this survey and we hope you return soon. In case you have any additional comments or questions, do not hesitate to contact me, I will be at your entire disposal.
by A traveller
Posted Feb. 6, 2024 on Expedia
Worst experience ever, had surgery the alarm when on for fire they made me go from 11 floor to the 7. I just got my breast done for them to tell me nothing happened it was just to much
Comment from Hotel Management
Feb. 7, 2024 by Esperanza Triana- General Manager, Hotel Management
Dear Francis. I would like to thank you for taking the time to write about your experience at the hotel and for taking your time to evaluate your stay, each of your comments about our services is very important to us. Likewise, we would like to thank you for the feedback you give us, we will take it into account to correct our operation in a timely and effective manner. Best regards
by A traveller
Posted Feb. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Esperanza Triana- Gerente General, Hotel Management
Apreciada Huesped.Para nosotros ha sido todo un placer tenerlo como nuestro huésped y por esto queremos agradecerle por dejarnos saber su opinión respecto a nuestro servicio e instalaciones ya que nuestro principal objetivo es siempre hacer sentir a nuestros huéspedes como en casa y lograr superar todas sus expectativas. Muchas gracias por tomar un poco de su tiempo para diligenciar esta encuesta, esperamos su pronto retorno.
by A traveller
Posted Jan. 30, 2024 on Expedia
Greta hotel, could have a spa that would add a bonus
Comment from Hotel Management
Feb. 3, 2024 by Esperanza Triana- General Manager, Hotel Management
Dear Juan. It has been a pleasure to have you as our guest, we are very happy to know that you were comfortable with our service. Thank you very much for taking a little of your time to complete this survey and we hope you return soon. In case you have any additional comments or questions, do not hesitate to contact me, I will be at your entire disposal.
by A traveller
Posted Jan. 15, 2024 on Hotels
Everything was excellent
Comment from Hotel Management
Jan. 26, 2024 by Esperanza Triana- General Manager, Hotel Management
Apreciada Ivonne. Muchas gracias por elegirnos. Nos llena de orgullo leer que disfrutó plenamente de su estancia con nosotros . Así mismo, gracias por compartir su experiencia Esperamos poder recibirla muy pronto para continuar creando momentos inmemorables,
by A traveller
Posted Jan. 9, 2024 on Expedia
The gentlemen at the counter service was very kind
Comment from Hotel Management
Jan. 10, 2024 by Esperanza Triana- Gerente General, Hotel Management
Reciba un cordial saludo por parte de toda la familia Hotel Sonesta Bucaramanga agradecemos de antemano el tiempo para hacer estos comentarios y dar a conocer las apreciaciones que se dieron durante su visita. Saludos cordiales
by A traveller
Posted Jan. 3, 2024 on Expedia
Great place to stay
Comment from Hotel Management
Feb. 9, 2024 by Esperanza Triana General Manager., Hotel Management
Dear Arturo. We love your recommendation about the services you enjoy at our hotel. We hope to welcome you again. Best regards,
by A traveller
Posted Jan. 1, 2024 on Hotels
Comment from Hotel Management
Jan. 4, 2024 by Esperanza Triana- General Manager., Hotel Management
Apreciado Sergio. Nos sentimos complacidos de que usted se haya sentido a gusto en nuestro hotel, esto nos reafirma que estamos entregando lo mejor de nosotros y nos motiva a seguir trabajando con el corazón. Saludos cordiales.
