Ratings based on 919 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 2, 2024 on Expedia
by A traveller
Posted Jan. 31, 2024 on Hotels
by A traveller
Posted Jan. 28, 2024 on Expedia
Your average airport hotel. Convenient location close to shopping and things you’d need.
by A traveller
It’s okay.
Posted Jan. 26, 2024 on HotelsThe hotel was extremely busy, lots of foot traffic of people coming in and out. Very loud, rooms are decent but definitely older. Breakfast was typical, probably wouldn’t stay here again as we felt safer in Amherst area.
by A traveller
Posted Jan. 22, 2024 on Hotels
Comment from Hotel Management
Jan. 24, 2024 by Hampton Inn Team, Hotel Management
Thank you for choosing the Hampton Inn - Buffalo Airport/Galleria for your recent travels to Cheektowaga. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “making you happy, makes us happy.”Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!
by A traveller
Posted Dec. 30, 2023 on Expedia
The hot tub was out of service and the pool was cold.
Comment from Hotel Management
Jan. 2, 2024 by Hampton Inn Team, Hotel Management
Thank you for choosing to stay at the Hampton Inn - Buffalo Airport/Galleria and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent facility closures from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Cheektowaga.
by A traveller
Posted Dec. 30, 2023 on Expedia
Comment from Hotel Management
Jan. 24, 2024 by Hampton Inn Team, Hotel Management
Thank you for choosing the Hampton Inn - Buffalo Airport/Galleria for your recent travels to Cheektowaga. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “making you happy, makes us happy.”Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!
by A traveller
Posted Dec. 23, 2023 on Expedia
I answered it was quiet
Comment from Hotel Management
Jan. 2, 2024 by Hampton Inn Team, Hotel Management
Thank you for choosing to stay at the Hampton Inn - Buffalo Airport/Galleria and providing your honest feedback on the Guest Satisfaction Survey.
by A traveller
Posted Dec. 22, 2023 on Expedia
Comment from Hotel Management
Jan. 2, 2024 by Hampton Inn Team, Hotel Management
Thank you for choosing to stay at the Hampton Inn - Buffalo Airport/Galleria and providing your honest feedback on the Guest Satisfaction Survey.
by A traveller
Posted Dec. 22, 2023 on Expedia
Hot tub out of order
Comment from Hotel Management
Jan. 2, 2024 by Hampton Inn Team, Hotel Management
Thank you for choosing to stay at the Hampton Inn - Buffalo Airport/Galleria and providing your honest feedback on the Guest Satisfaction Survey.
