As a frequent traveler who has stayed in five-star hotels across the globe, I have come to appreciate and expect a high level of professionalism, hospitality, and guest careâespecially from internationally recognized hotel chains like Sheraton. I am also a regular guest at Sheraton Bursa, where I typically stay with my family in Executive Deluxe rooms, believing that the hotel offers a dependable standard of comfort and service.
Over the years, I have chosen Sheraton Bursa not only for its convenient location and comfortable amenities but because I believed the staff were well-trained to serve with respect and professionalism. Unfortunately, my most recent visit has shaken that trust entirely.
This review is not written lightly. What I experienced during my stay was not just a matter of poor service, but a deeply unsettling encounter marked by unprofessionalism, lack of basic etiquette, emotional distress, and most troubling of allâdiscrimination. I feel obligated to share the details of what happened, not only to express my disappointment but also to help ensure that other guestsâespecially loyal onesâare not subjected to similar treatment.
Even more disheartening is the fact that this was not the first time I have encountered problematic behavior at this property. However, I chose to give the hotel another chance in good faith. Regrettably, the events that unfolded during this most recent stay have led me to cut my trip short, reconsider future stays, and report t
