Note fondée sur 24 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
3,6 Service et personnel
4,1 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 mars 2024 sur Expedia
The space was nice and modern but lacked a few details. (No cork screw and only 1 wine glass, we were unable to find the proper coffee pods for the coffee maker)The entry code was changed a few times during our stay which was not communicated to us. Thank goodness for the exceptional evening door man that helped us out. We were disappointed with the noise level, we booked this property to get away from the hustle and bustle and thought it would be much quieter. To our dismay there was alot of traffic noise and neighbourhood dogs that barked all night long. On a positive note, the roof top patio was fabulous and provided nice views.
Commentaires de Gestion de l’hôtel
13 avr. 2024 par Lumina Team, Gestion de l’hôtel
Hello Melissa,Thank you for providing feedback on your recent stay. We're glad to hear that you enjoyed the fabulous views from the rooftop.We apologize for any inconvenience caused by the lack of certain amenities in your room, such as the cork screw and wine glasses. Your comments have been duly noted, and we will ensure that these items are readily available for our guests in the future.Regarding the changing entry code, we apologize for any confusion. While our intention is to enhance security by periodically changing access codes, we understand the importance of clear communication and will strive to provide better notifications to guests in the future.We regret any disturbances caused by noise during your stay. While we do advise guests about potential noise from the street before booking, we understand that it can still be disruptive. We will explore additional measures to further minimize noise disturbances in order to ensure a more peaceful environment for our guests.Once again, thank you for your feedback. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.
par un voyageur
Decepcionante, mis expectativas no se cumplieron
Publié le 5 mars 2024 sur HotelsLa limpieza casi fue inexistente, solo los blancos, pero en si los muebles y piso estaban sucios, con migajas y hasta basura debajo del mueble de TV. La mesa sucia y algunos de los cuencos. Las lámparas y otros estaban sin conectar, Lo que costó trabajo pues estaban pesados los muebles.
Mucho ruido, y no por estar cerca del centro, sino por los huéspedes que se peleaban en la madrugada. No existe ninguna política de comportamiento ni alguien que ponga orden.
Commentaires de Gestion de l’hôtel
13 avr. 2024 par Lumina Team, Gestion de l’hôtel
Querida Luz Elena;Antes que nada, fue un placer recibirte!Lamentamos mucho escuchar sobre tu experiencia durante tu estancia. La limpieza es una prioridad para nosotros, por lo que nos entristece saber que no estuviste satisfecho con el estado de la habitación. Tomaremos medidas inmediatas para abordar este problema y garantizar que nuestras instalaciones cumplan con los más altos estándares de limpieza en el futuro. Mi equipo siempre está listo para atender cualquier desperfecto, siempre y cuando sea notificado.Respecto al ruido, entendemos lo importante que es descansar bien durante tu estadía. Aunque estamos ubicados cerca del centro y tenemos un aviso sobre el posible ruido, entendemos que debe haber un ambiente tranquilo y respetuoso para todos nuestros huéspedes dentro del edificio. Investigaremos este asunto más a fondo y tomaremos medidas para garantizar que se respeten las normas de comportamiento en nuestras instalaciones.Valoramos tus comentarios y te agradecemos que nos los hayas hecho saber. Esperamos tener la oportunidad de recibirte nuevamente en el futuro y brindarte una experiencia mucho más satisfactoriaSaludos
par un voyageur
Publié le 7 déc. 2023 sur Expedia
Away from downtown 20 minute walk to the strip which I preferred $5 Uber each way Quite neighborhood
par un voyageur
Publié le 18 nov. 2023 sur Expedia
All the traveling guy who are looking a hotel o apartment to visit los Cabos I’m so recomend your guy for this apartment was so completely excellent for everything best quality best location and service for the team. So here is the best one I got in cabo
par un voyageur
Publié le 27 oct. 2023 sur Hotels
Lovely apartments but not great at responding to any questions. To be fair I was there during the hurricane so it was a mess everywhere. Very spacious and comfortable
par un voyageur
Publié le 23 oct. 2023 sur Hotels
par un voyageur
Publié le 15 juill. 2023 sur Hotels
par un voyageur
Publié le 1 mai 2023 sur Expedia
par un voyageur
Publié le 28 mars 2023
we liked the whole property.
our dislikes were that you could not get earlier access, you have to get out of your car to access the keypad to the garage and get out to open the gate leaving the garage(the sensor is too close to the gate itself)
par un voyageur
Publié le 11 mars 2023 sur Expedia
The facility was modern and comfortable. The rear half of the building is along side a one way street coming out of the downtown area. Traffic is constant and noisy. Also both properties across the street has 2 large dogs and another 2 large dogs right beside it as well. I stayed in a lower corner unit. The dogs are all outside animals and love to bark at anything. The barking goes throughout the night. Also there’s a Mexican bar/ party shack on the other corner that cranks out loud Mexican music well into the wee hours off the night. Just when you think it can’t get any worse there’s chickens on that property as well and the roosters start crowing at around 4 am. The units have large windows and don’t do much to limit sound. Stayed a week and didn’t get one night of peaceful sleep. If you sleep like a log or deaf then this is a good place for you.
I tried contacting the complex management to request a room change but was completely ignored and had to basically tough it out.
