Ratings based on 188 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 3, 2024 on Hotels
Comment from Hotel Management
Feb. 13, 2024 by W Costa Rica, Hotel Management
We greatly appreciate your comments and we hope to see you again at our Resort.
by A traveller
Posted Jan. 26, 2024
Beautiful property! But what really stands out were the staff. They were the absolute best! From the freindly welcome ambassadors to checkin, everyone was super helpful and freindly.
Comment from Hotel Management
Feb. 13, 2024 by W Costa Rica, Hotel Management
We greatly appreciate your comments and we hope to see you again at our Resort.
by A traveller
Posted Jan. 15, 2024 on Expedia
The property is beautiful and staff are very nice. Only down side was the food options. The food was just not that good. Also, I wish they utilized the beach more. They provide beach chairs upon request and drink/food service upon request. It would be very helpful if they had the beach chairs already set up with full service. The beach would be utilized more as its beautiful!!! Also, this hotel should provide live music/DJ passed the 9 pm. Everything seems to die down after 9. So if you are looking to stay up and have fun, this may not be the hotel for you as it’s more quiet and leisurely. Otherwise, the property and the rooms are beautiful.
Comment from Hotel Management
Feb. 13, 2024 by W Costa Rica, Hotel Management
We greatly appreciate your comments, they help us improve our service and we apologize for the inconvenience caused during your stay.
by A traveller
Posted Jan. 15, 2024 on Expedia
The staff and property grounds are excellent.
Room size and lay out not good. Lobby is comfortable but not cozy. Dining options are limited and food is sub par with mostly american fare.
The buildings are concrete and metal, do not give a cozy and comfortable feeling.
Overall not a good value for the exorbitant rates they charge.
Comment from Hotel Management
Feb. 13, 2024 by W Costa Rica, Hotel Management
We greatly appreciate your comments, they help us improve our service and we apologize for the inconvenience caused during your stay.
by A traveller
Posted Dec. 19, 2023 on Expedia
Comment from Hotel Management
Feb. 13, 2024 by W Costa Rica, Hotel Management
We greatly appreciate your comments and we hope to see you again at our Resort.
by A traveller
Fabulous hotel on the beach.
Posted Dec. 15, 2023 on HotelsWe had a fantastic stay at the W. The rooms are huge and the bed was very comfortable but what makes it incredible is the staff they are so kind and helpful. Thanks in particular to Carlos at the bar and the cart driver who we can’t remember the name of but helped us to find a Fiesta!
by A traveller from Ozone Park
Posted Dec. 10, 2023 on Expedia
this property is clean !!!! the food is amazing, and the staffs are so helpful. i had my food made each time without salt and no sugar in my drinks and every time it was made with no hesitation. i love this resort and would definitely revisit.
by A traveller
Posted Dec. 4, 2023 on Expedia
by A traveller
Absolutely amazing resort
Posted Dec. 1, 2023 on HotelsAmazing hotel. Best resort I've stayed in anywhere. The rooms were amazing, the whole vibe of the place being indoor/outdoor was gorgeous, the staff were so kind and generous with their time, the beach was beautiful. We just had such an amazing stay. Would highly recommend. The hotel was really flawless.
by A traveller
Posted Nov. 20, 2023 on Expedia
The W is a beautiful well maintained property. Our well appointed room had an unobstructed view of the ocean. The staff was wonderful and helpful. But, the ability to access the Reserve at Playa Conchal is maybe its best attribute. It's such an amaizing beach with just a few fellow guests there to enjoy it. We are already planning our return trip.
