Note fondée sur 907 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,6 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Lemoyne
Publié le 20 oct. 2023 sur Expedia
Right off Airport and ideal if you want to spend the night and start off a new trip the day after.
They have a shuttle every 30 minutes for pick-up at airport, or take a taxi for approx 300 Egyptian Pounds.
Breakfast was Great also.
Thank you Novotel Airport in Cairo !!!
Commentaires de Gestion de l’hôtel
25 oct. 2023 par Yassmin Yehia, Gestion de l’hôtel
Dear Bianca,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yassmin YehiaGuest Relation
par un voyageur
Publié le 19 mars 2023 sur Expedia
S/O
Commentaires de Gestion de l’hôtel
5 avr. 2023 par Atta ELDESSOUKY General Manager, Gestion de l’hôtel
Dear GabrielWe very much appreciate your rating regarding your stay at the Novotel Cairo Airport. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager
par un voyageur
Publié le 15 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 avr. 2023 par Atta ELDESSOUKY General Manager, Gestion de l’hôtel
Dear Jean ClaudeWe very much appreciate your comments regarding your stay at the Novotel Cairo Airport. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager
par un voyageur
Publié le 6 nov. 2022 sur Expedia
Hôtel nul
Attente interminable au check in
3h d’attente totale pour avoir nos chambres (arrivés a 17h30)
Chambre avec odeur de tabac très très présente
Lit supplémentaire non fait
Après demande, 1 heure plus tard, seul un drap et un oreiller a été apporté
Impossible d’avoir une couverture
Isolation phonique a zéro
Un mariage été organisé
Le bazar dans les couloirs était incroyable
Cela a tellement était catastrophique, on a quitté l’hôtel à 23h30 pour aller ailleurs
A fuir absolument
Cet hôtel fait honte à Novotel et à Accor
par un voyageur
Publié le 1 juill. 2022 sur Expedia
par un voyageur
Chambre correcte mais service inexistant!
Publié le 30 mai 2022 sur HotelsBeaucoup d attente au ckeck in, impossible à contacter par téléphone, informations données au lance pierre...
Prix des taxis exorbitant : sortir de l hotel et en arrêter un vous coutera 4 fois moins cher, au minimum!!
Buffet de petit déjeuner à fuire : produits de mauvaise qualité, pas de possibilité de se servir seul hormis pour 3 viennoiseries malingres, et un café soluble...une seule personne derrière les vitres pourtout le reste, même le pain...
Commentaires de Gestion de l’hôtel
27 juin 2022 par Novotel Cairo Airport, Gestion de l’hôtel
Dear Guest
Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At {Accor}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Atta ELDESSOUKY
General Manager
par un voyageur
Excellent en escale
Publié le 3 avr. 2022 sur HotelsCommentaires de Gestion de l’hôtel
7 avr. 2022 par Novotel Cairo Airport, Gestion de l’hôtel
Dear Yvon
We very much appreciate your comments regarding your stay at Novotel Cairo Airport.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Atta ELDESSOUKY
General Manager
par un voyageur
Publié le 2 avr. 2022 sur Hotels
Navette pour l'aéroport part avec 1/2 heure de retard !
Prévue toute les 1/2 heure mais en fait j'ai attendu presque 1 heure au risque de rater mon vol...
Ce n'est pas sérieux.
Commentaires de Gestion de l’hôtel
7 avr. 2022 par Novotel Cairo Airport, Gestion de l’hôtel
Dear Pascal
Thank you for taking the time to tell us about your experience Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the mentioned comments and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Atta ELDESSOUKY
General Manager
par un voyageur
Publié le 19 mars 2022 sur Hotels
Commentaires de Gestion de l’hôtel
20 mars 2022 par Novotel Cairo Airport, Gestion de l’hôtel
Dear hanako
We very much appreciate your comments regarding your stay at Novotel Cairo Airport.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Atta ELDESSOUKY
General Manager
par un voyageur
Publié le 27 févr. 2022 sur Hotels
Un hôtel à proximité de l’aéroport donc pratique mais attente de la navette 45 minutes! Zone accueil très jolie mais la chambre ne vaut pas du tout le tarif … salle de bain avec baignoire toute cassée, chambre vieillissante qui ne valent pas du tt le prix…
Commentaires de Gestion de l’hôtel
7 mars 2022 par Novotel Cairo Airport, Gestion de l’hôtel
Dear Sophie
Thank you for taking the time to tell us about your experience Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the mentioned comments and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Atta ELDESSOUKY
General Manager