Ratings based on 82 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.3 Service & staff
3.6 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Check in takes too long
Posted Sep. 30, 2021 on HotelsCheck in takes too long. The way to give the breakfast takes too long because is one per one person. Always the information about the reservation in Hotels is no concordant with the Hotels reservation.
by A traveller
Habitación fría
Posted Sep. 19, 2021 on HotelsHabitación muy fría
Comment from Hotel Management
Sep. 27, 2021 by Hotel Ibis & Ibis Budget Calama, Hotel Management
Estimado Marco,
Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Calama.
Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras más sinceras disculpas.
En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia.
Verificaremos lo sucedido con la calefacción de la habitación en la cual se hospedo. Aprovecho para comentarle que en la ciudad de Calama el frio durante las noches es mucho mayor, por lo cual disponemos de calefactores portátiles y frazadas extras las 24 hrs, las cuales se puden solicitar en la recepción del hotel.
Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo.
Reciba un cordial saludo.
Un saludo,
by A traveller
Posted Feb. 12, 2021 on Expedia
Pésimo servicio. Al momento del check out no me entregaron la factura ya que tenían inconvenientes para hacerlo y se comprometieron a enviarla posteriormente. Después de más de una semana no la he recibido a pesar dd que me he comunicado tres veces con el hotel.
Adicionalmente, contraté la estadía con desayuno incluido y me tocó pagarlo en el hotel.
by A traveller
Decent accommodation centrally located
Posted Mar. 8, 2020 on HotelsThis is a reasonably new property so is in good condition. The facilities are basic but adequate for a short stay and the hotel is clean. It’s centrally located near to a mall that has everything you could need. The service was friendly and the breakfast was very reasonably priced for good quality.
by A traveller
Posted Dec. 16, 2019 on Expedia
Comfortable room with the usual brand facilities. Disappointed when tried dinner only 20% of menu being available
by A traveller from Plano, Texas
Posted Jul. 27, 2019
Affordable and centrally located, but very minimal.
by A traveller
Short stay but not a good experience
Posted Apr. 25, 2019 on HotelsCheck in was extremely slow and a terrible experience overall. I got to the hotel around 9 am from Santiago and needed to go to San Pedro de Atacama for a tour so I politely requested an early check in to have a shower and change my clothes however they wanted to charge me more than what I paid for the whole booking. There were rooms ready and available so I don't understand why they try to rip off costumers instead of making them happy when they need it. And to top it up they also tried to charge me a tax which is only for Chilean citizens. A part from that, rooms are very small, twin beds are tiny, and wifi really poor.
by A traveller
Posted Feb. 7, 2019 on Expedia
At check in, staff informs me that hotel is closed due to short of water supply.
by A traveller
Posted Jan. 23, 2019 on Expedia
The location is close to a grocery store and shops. Room was clean and tidy and wifi worked just fine. The only drawback for me was how much they charged me for a late checkout but maybe it is just my lack of familiarity with hotels in Chile. In the USA that would have been a lot more affordable.
by A traveller
Posted Jan. 19, 2019 on Expedia
