Ratings based on 876 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 17, 2024 on Hotels
It is an older hotel but very well maintained.
Comment from Hotel Management
Jan. 17, 2024 by Jane, Hotel Management
Thank you, we appreciate you taking the time to leave a review.
by A traveller
Posted Jan. 10, 2024 on Expedia
Best breakfast we’ve ever had that’s included in the stay.
Comment from Hotel Management
Jan. 10, 2024 by Nell , Hotel Management
Thank you for taking the time to leave a review. Our breakfast is a point of pride for us, and it's lovely to hear that people enjoy it.
by A traveller
Posted Jan. 9, 2024 on Expedia
Comment from Hotel Management
Jan. 10, 2024 by Nell , Hotel Management
Thank you for taking the time to leave a review. I'm very glad to hear that you enjoyed your stay with us.
by A traveller
Posted Jan. 7, 2024 on Expedia
Comment from Hotel Management
Jan. 8, 2024 by Jane, Hotel Management
Thank you for taking the time to leave a review.
by A traveller
Posted Jan. 4, 2024 on Expedia
Comment from Hotel Management
Jan. 8, 2024 by Jane, Hotel Management
Thank you for taking the time to leave a review
by A traveller
Posted Jan. 2, 2024 on Expedia
Comment from Hotel Management
Jan. 8, 2024 by Jane, Hotel Management
We appreciate you taking the time to leave a review.
by A traveller
Posted Jan. 2, 2024 on Expedia
Well, i would have been happy to give the hotel a glowimg review but our customer service experience was terrible. We booked the hotel on expedia. We booked a room the was adverised as sleeping 7. This was thee only reason we stayed at this hotel. We were in town to see family for new years. We werent there for the pool or free breakfast we needed a place to sleep 7.
We checked in, went to our room it only slept 6. I called front desk and asked if there was a cot in the room somewhere or if they'd send one up, we needed beds for seven. They said oh, no, if you want to sleep seven there is a extra $21/night charge for the cot. I said the room is advertised as sleeping seven, it doesnt, it currently sleeps 6. This was blatantly false advertising but they proceeded to double down and tell me if i wanted the room to actually sleep 7 as advertised i would need to cough up another $42.
I own a business. We advertise and sometimes we dont get it right or leave room for interpretation in our ads. This falls on us and if ever anything is in question or could be interpreted differently we honour or own it and give the customer what was understood. It is so ridiculous to me that the hotel would grinde me over a $21/night cot charge. We booked the room for $150/night. The hotel was quiet, not like there was a cot shortage?
Front desk gave us flack for booking through expedia. The managment needs some customer service classes.
Comment from Hotel Management
Jan. 3, 2024 by Jane, Hotel Management
Thank you for taking the time to leave a review. I am sorry about any confusion. The room can sleep up to 7 people according to Fire Department regulations. However, in the room description, it does specify 1 king bed 1 queen bed and 1 sofa bed. Upon investigation, we see that you only listed 4 people on your reservation as well. The staff compromised and only charged you 1 night for the cot instead of 2. We are sorry if you felt any flack was given for booking through a third party. We encourage our guests to call the hotel with any questions, regardless of whether you book third party or not.
by A traveller
Posted Jan. 1, 2024 on Expedia
Right across from the bar
Comment from Hotel Management
Feb. 7, 2024 by Jane, Hotel Management
Glad that was convenient for you
by A traveller
Posted Jan. 1, 2024 on Expedia
Always trested like a valued guest! Above and beyond service always!
Comment from Hotel Management
Jan. 7, 2024 by Jane, Hotel Management
Thank you for taking the time to leave a review. We hope to see you again!
by A traveller
Posted Jan. 1, 2024 on Expedia
Excellent staff, service and pool. Everything was fantastic and the breakfast is awesome. We are definitely going to go back.
Comment from Hotel Management
Jan. 7, 2024 by Jane, Hotel Management
Thank you for leaving a review! We're glad that you enjoyed the breakfast. We hope to see you again.
